Where have my tap wires gone???

[TheLifeofBrian]

Hi all,
Can anyone help please?
We have a swift suntor 530lp with shower unit in the toilet which the tap pulls out of & hooks higher up for the shower. However, when it was pushed back in it must have pulled the 2 wires off from the tap (for the pump) and now we can't find where therconnect to..
Does anyone know where they should go? We can't find the wires they should connect to either above or below

 

[Guigsy]

Just to check... is it definitely still a micro-switched based system? Some systems are (or are converted to) work on back pressure, so don't need the wires at all.

So if you switch the pump on, does it work?

 

[pappajohn]

As above.
Turn on the pump master switch then turn on the shower tap.
If water flows its got a pressure pump.
If not, the matching pair of wires may have slipped down behind the panel you've removed.

 

[TheLifeofBrian]

Yes Guigsy it's definitely micro switched - when kitchen tap is turned on the pump works & water comes out of kitchen tap.
I agree with pappajohn pulling & pushing the pipe down has obviously pulled the wires off (it was working immediately before)
The problem is I can't find them either from above or from below - they have completely disappeared

 

[pappajohn]

it's definitely micro switched - when kitchen tap is turned on the pump works & water comes out of kitchen tap.

Yes, but does it flow from the shower if only the shower tap is turned on.
Any tap will flow when turned on whether it's microswitches (if connected) or pressure switched.
I think it's a pressure switched pump and the tap came with redundant microswitchs

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[TheLifeofBrian]

Yes, but does it flow from the shower if only the shower tap is turned on.
Any tap will flow when turned on whether it's microswitches (if connected) or pressure switched.
I think it's a pressure switched pump and the tap came with redundant microswitchs

No, if the shower tap is turned on nothing happens at all - it just clicks.
Only the kitchen tap works now - and the toilet flush.

 

[GeoffnDee]

Could the plug connection for the wires from the tap to go into have dropped down into the area below the water pipes ?

 

[TheLifeofBrian]

I've looked above & below & no sign of them.
Does anyone know if they should come from above or below the tap?

 

[David and Sally]

I've looked above & below & no sign of them.
Does anyone know if they should come from above or below the tap?

Almost certainly from below.

 

[TUCANO]

Don't know your van but surely they must come from below, if from above they should be hanging there

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[TheLifeofBrian]

There is a hole where the water pipes go through but no sign of them there either - I think I'm going mad.....

 

[Lenny HB]

If you can't get access under the shower tray you will have to take that corner unit out, good luck, you will need it.

 

[GeoffnDee]

Not taped to the water pipe(s) are they ?

 

[pappajohn]

No, if the shower tap is turned on nothing happens at all - it just clicks.
Only the kitchen tap works now - and the toilet flush.

In that case it is microswitches.
The pair of feed wires must be there somewhere..... Rather than looking down, the obvious direction, have a look up behind the panel.
If they are up there when you reconnect them, tape them out of harms way.

Sorry, just seen post #8

 

[slowcoach65]

I have one of these which has helped me in these situations:

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[TheLifeofBrian]

I have one of these which has helped me in these situations:

Wireless Inspection Camera, Depstech Endoscope Premium IP67 Waterproof WiFi Borescope Endoscope 1200P HD Snake Camera for Android and IOS Smartphone, iPhone, Samsung, Tablet - Black(11.5FT)
by DST-EU
Learn more: Amazon product ASIN B01NBFTAHE

Yes I have an endoscope at home but I'm on a site in Cambridge until Friday. Luckily the facilities are open here!

 

[cmcardle75]

They'll be below. Gravity doesn't tend to pull the cables up into the loft.

 

[slowcoach65]

Yes I have an endoscope at home but I'm on a site in Cambridge until Friday. Luckily the facilities are open

 

[slowcoach65]

Bizarrely, I live in Cambridge but happen to be away from home at work, which is where my endoscope is, and I will be returning to Cambridge tomorrow! Depending on when I get back, I could pop round Tue or Wed evening with it - PM me if you want to arrange something. Andy.

 

[TheLifeofBrian]

Bizarrely, I live in Cambridge but happen to be away from home at work, which is where my endoscope is, and I will be returning to Cambridge tomorrow! Depending on when I get back, I could pop round Tue or Wed evening with it - PM me if you want to arrange something. Andy.

That is incredibly generous of you but we can manage for the next few days thanks.
I am really trying to find someone who actually knows where the wires come from - there just don't seem to be any wiring diagrams or plans for these vans.
I appreciate gravity doesn't pull things up but in pushing the pipe back into the tap it could easily unattach them from above.
I've managed to take a picture up and down inside the panel - still no sight of missing cables, and they must have spade connectors on!

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[TheLifeofBrian]

The other thing I don't understand is if I leave the shower tap open & turn the kitchen tap on - why doesn't water come out of the shower tap?
There is only one pump, but it also provides water to flush the toilet so there must be something that separates where the water goes - otherwise the toilet would flush every time a tap was turned on as well??

 

[Lenny HB]

The other thing I don't understand is if I leave the shower tap open & turn the kitchen tap on - why doesn't water come out of the shower tap?
There is only one pump, but it also provides water to flush the toilet so there must be something that separates where the water goes - otherwise the toilet would flush every time a tap was turned on as well??

Should work, that's the normal trick to get by when a switch fails.

 

[cmcardle75]

The other thing I don't understand is if I leave the shower tap open & turn the kitchen tap on - why doesn't water come out of the shower tap?
There is only one pump, but it also provides water to flush the toilet so there must be something that separates where the water goes - otherwise the toilet would flush every time a tap was turned on as well??

Yes, that should happen, the shower should run when the kitchen tap is on. Once the pump is running, all fixtures should have water available. The toilet will have a valve or separate pump so it only flushes when the button is pressed.

 

[TheLifeofBrian]

That's what I thought but it doesn't!

 

[cmcardle75]

That's what I thought but it doesn't!

Two choices. Either it has a separate pump and doesn't share pipework (unlikely), or there is some other blockage, such as an isolating valve, or a shower head with a "naval" switch in the off position. Naval showers have switches in the head to promote the wet/soap/rinse water saving routine, where water is turned off at the "soap" stage.

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[Lenny HB]

Strange, would indicate solinoids in line with both cold & hot feeds. I wouldn't expect a manufacturer to go to that expense.

 

[daveandsan]

The other thing I don't understand is if I leave the shower tap open & turn the kitchen tap on - why doesn't water come out of the shower tap?
There is only one pump, but it also provides water to flush the toilet so there must be something that separates where the water goes - otherwise the toilet would flush every time a tap was turned on as well??

Do the spades on the end of the wires look as if they have ever had anything connected to them as it is unusual for them to pull apart easy.
I have done a lot of cursing trying to get some of those connections apart.

 

[GeoffnDee]

Have a look at the kitchen tap and see if it has wires connected to anything, this will confirm which system type you have.

 

[TheLifeofBrian]

OMFG
I am an idiot.

I was thinking about this problem while I was driving home and it dawned on me that
just because there are wires on the tap it doesn't mean it's not a pressurised system

I couldn't work out why the shower tap wasn't flowing when the pump was running so when I got home I unscrewed the shower handle & when I turned the pump on WATER CAME OUT!
It turns out there are 3 settings on the shower handle:
1. fine spray
2. normal stream
3. OFF

After taking the panel off to get at the shower hose & seeing the 2 wires from the tap I just assumed the wires must have come off whilst pushing the hose back in. The system must have been changed at some point.
No amount of looking would find something that wasn't there!
so thanks to Guigsy (amongst others) for his input:
"Just to check... is it definitely still a micro-switched based system? Some systems are (or are converted to) work on back pressure, so don't need the wires at all."

Thank you all for taking the time to answer & try to help but you weren't reckoning on my stupidity in turning the tap off in the first place!

We are coming to the Stratford Rally and hope to meet some of you - I hope you don't realise who I am when we get there!!

cheers
Chris

 

[pappajohn]

Easy mistake to make with a switchable shower head.
I thought it unusual turning on the kitchen tap but still no water at the shower.

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