what do you think of this for a dealer

Nov 20, 2007
266
202
runcorn
MH
a class
Exp
since 2001
having to resort to going to the solicitors tomorrow after trying to solve our problems with are hurricane which we purchased new in 22/04/2008
we went for new due to never having an rv before we wanted a bit of protection
IE warranties ,for our van was 9 weeks late in coming , we've only actually been a way for a total of 22 days since we collected her garage had her 5 times totaling 8weeks i served a notice of intent giving them 28 day to rectify the faults IE
1,water leaking from slide outs ,(repaired twice with silicon)
2,water leaking from windscreen(unable to trace photos to prove)
3,couch fell apart(repaired 3 times once with nails) now unusable
4,shower tray damaged on collection (waiting for parts)
5,hand break wont hold on hill
6,off side slide out trim coming off
7, toilet compartment trim coming off,(superglued to get me home)
8,radio sound goes off unable to trace
9,no spare ignition key
10,no lpg cert(spoke to supplier direct to send duplicate cert nice guy)
what do you think do i have a case already served notice of intent (28days)solicitors tomorrow fingers crossed
 

pappajohn

LIFE MEMBER
Aug 26, 2007
35,921
23,760
YO11 2BD
MH
Homeless
Exp
Since 2005
sounds like a pretty fair request to me.
you buy new you expect new.
all the faults you list should have been rectified BEFORE the dealer released the RV. what happened to the P.D.I. 8 weeks is a l-o-o-o-ng time.
water leak from screen.........hose pipe usually works.
dont know how you stand in law but it sounds like you might have a good case.

care to name and shame the dealer.....it is permitted on the forum and can help peoples judgement when thinking of buying.
 
OP
Family Guy
Nov 20, 2007
266
202
runcorn
MH
a class
Exp
since 2001
the list was a lot longer ,will name and shame dealer after seeing solicitor have tried in vain to contact the sales director who sold me the vehicle wont return my calls so went above his head to the owner but yet again no return call if i get the OK tomorrow will tell the full storey apparently its common practise to do what they have done
 
Dec 23, 2007
4,052
6,319
Wirral
MH
Hobby Van Kenobi
Exp
started when I was 11 with my parents-forgot to stop!been real one since 1980!
Is the dealer in Shropshire? Just off the A41?
 

dazzer

Free Member
Jul 30, 2007
1,698
99
In my house
MH
Virtual RV!!
Exp
10 Years
Before you go to the solicitor have you tried the

"Poster in the window listing all your gripes, then parking the RV across the entrance to the dealer (and blocking it!!) until you get desired response???" technique???

And why are you protecting the dealer.....name them they dont deserve to remain anoymous...and then tell them youve named them on a major motorhome forum:thumb:!!!

I always find direct action is much more effective then lining the pockets of blood sucking solicitors:thumb:
 

Thepips

Trade Member
Sep 26, 2007
493
1
Basingstoke
MH
RV
Exp
6
You have my sympathy, you'd think buying from someone selling as a trade would be safer bit are they the authorised dealer for the brand you've bought or simply an importer? I'm led to believe there's an difference in law.
In practice, an authorised would have access to the manufacturers build manuals and wiring diagrams which an importer simply doesn't have. Which may explain some of the challenges you've been faced with.
Best of luck in getting a satisfactory resolution.

Regards
Doug
 

geoff1947

Free Member
May 20, 2008
999
95
Plymouth
MH
low profile
Exp
10 yrs
Some years ago a friend of mine had a problem with a washing machine he had bought from COMET. after a week of frustration, no returned calls etc he returened (after closing) and chained the machine to the front door with his telephone number and complaint. He had a very frantic manager on the line at 0800 demanding he remove it. This he did only after he was given a new on in exchange!! Perhaps you need to heed the advice given and do the same and then see if they care. Name and shame them to stop us fellow travellers from dealing with them (Let them sue ):thumb:
 
W

Wilbury

Deleted User
Hi. Sorry to hear of your all to common problems.
Name the dealer and shame them.
Only when customers are forewarned and be able to avoid such dealers will the rotten dealers have to change their ways or go to the wall.
Wilbury
 
OP
Family Guy
Nov 20, 2007
266
202
runcorn
MH
a class
Exp
since 2001
just returned from solicitors been advised not to name them yet
they are taking it on on a no win no fee basis my home insurance will cover me against there legal fees in the case of me losing
they have 28 days to reply to my demand to a full refund! wot a nightmare put me off American motor homes for life (may be not)
many thanks to all eddie
 

dazzer

Free Member
Jul 30, 2007
1,698
99
In my house
MH
Virtual RV!!
Exp
10 Years
Dont be put off RVs :cry: Eurovan have as many if not more problems than their USA counterparts. Your main problem was buying new :Eeek: you are much better getting a 12 month old used unit that has had all its little problems sorted out before you get hold of it :thumb:

Good luck with it and keep us informed :winky::thumb:
 

Bulletguy

Free Member
Feb 7, 2008
2,051
6
Cheshire/Staffs
having to resort to going to the solicitors tomorrow after trying to solve our problems with are hurricane which we purchased new in 22/04/2008

1,water leaking from slide outs ,(repaired twice with silicon)
2,water leaking from windscreen(unable to trace photos to prove)
3,couch fell apart(repaired 3 times once with nails) now unusable
4,shower tray damaged on collection (waiting for parts)
5,hand break wont hold on hill
6,off side slide out trim coming off
7, toilet compartment trim coming off,(superglued to get me home)
8,radio sound goes off unable to trace
9,no spare ignition key
10,no lpg cert(spoke to supplier direct to send duplicate cert nice guy)
what do you think do i have a case already served notice of intent (28days)solicitors tomorrow fingers crossed
New??????

This cannot be new....more like poorly maintained second hand.

My van is fifteen years old.

No water leaks.....anywhere.

All seating in perfect condition.

Handbrake complies with MOT test.

Radio works.

Spare key.

Just on the handbrake issue alone you are driving an unroadworthy vehicle in dangerous condition. That's an offence you can be prosecuted for.
 
Dec 23, 2007
4,052
6,319
Wirral
MH
Hobby Van Kenobi
Exp
started when I was 11 with my parents-forgot to stop!been real one since 1980!
have you had any dealings with them
If it is the one I am alluding to,the principal is no stranger to juris prudence or Her Majesty's pleasure.
 
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