Well done Eurotunnel

[DDJC]

We had two separate bookings this year for the bus and trailer which is a tad over twelve metres. £428 and £440 (yikes). Naturally, both couldn't be used due to Covid measures.

The bookings are standard, so not refundable, but you can change the dates. So I did. Twice.

Tried to change them today and wasn't able to. Apparently you can only change them within twelve months of when you first booked them. Losing eight hundred and seventy quids wasn't very good news.

Not with any great expectation of a positive outcome, I rang Eurotunnel. I spoke to this absolutely charming lady and explained the problem. She got it straightaway and as a goodwill gesture, she then cancelled the two bookings and issued me with vouchers for the amounts. Admittedly they must be used next year, but we have to get across in 2021 so I thought this was brilliant service and said so.

Memo to self. Being nice does occasionally pay off. Might need to try it a bit more...

 

[scousebird]

We've got vouchers for 3 crossings we couldn't use this year.

 

[pandas]

We just got ours too

 

[Holly's mum]

We also have a voucher for the crossing we couldn't use this year, we have to make a booking within 12 months of our original crossing date but the actual crossing can be up to a year ahead of when we book, so effectively we have 2 years in which to 'use' the voucher.

I found them very helpful and efficient when I spoke to them last month. We received the voucher within a day of speaking to them.

Isn't it nice to receive good customer service

 

[Augusta08]

Brittany Ferries gave me a full refund !

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[Coastal Cruiser.]

Used them lots for car crossing and once coming back with the Motorhome, very well organised and so easy to use.
If only all companies were as good as this!!

Will be getting the frequent traveler after Xmas, only a 120 mile run to the tunnel for me so well handy, although I have Portsmouth ferry port only 10 miles away prefer the tunnel.

 

[MikeD]

Memo to self. Being nice does occasionally pay off.

I agree with that sentence no one does anything nice for someone they think is rude and nasty

 

[Holly's mum]

I agree with that sentence no one does anything nice for someone they thing is rude and nasty

That is very true, my parents once got an upgrade to club class when flying to the states, as my Dad was the first person who had smiled and been pleasant to the check in lady.

 

[jongood]

We love frequent Traveller, its cheaper than the ferries these days and so much more practical in these CV days. On one of our trips we changed crossings (online) less than 24 hours before we originally intended to travel to 4 hours after we changed it ,. Its so easy and massively cheaper, you can see from the Avatar what we travel in for £58 each way.

In March we had 10 bookings left between us expiring at the end of September 2020 so thought we werent going to get them used. ET extended them for a further 12 months no problem. As it is we re down to 1 now so going to top up when we can see whats going on next year.

 

[DDJC]

I agree with that sentence no one does anything nice for someone they thing is rude and nasty

Maybe, but I don't intend to make a habit of it. Got a rep of grumpy old sod to keep up...

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[St Piran]

I agree with that sentence no one does anything nice for someone they think is rude and nasty

Sometimes (not always) you get further ‘licking‘ than ‘biting‘

 

[olley]

Wife booked some deals with the Village hotels group for September, non refundable and non transferable worth about £800, she phoned them on the off chance and got them all moved to next year.

 

[maison]

We were in France in August when the requirement to quarantine came in.

We had a return journey booked for the end of September but now had to return early. We couldn’t get through on the ‘phone. The line was so busy that we just got a recorded message telling us to try again.

As our booking was with Tesco vouchers we couldn’t amend it on line so, as a result we made a totally new booking, paying again.

When we returned home we rang them, without any great expectations. With absolutely no trouble we received a voucher, valid until the end of 2022 for our original return journey, £420 including our trailer.

As we travel to Europe every year we were very happy with the result. We have always found the Tunnel to be understanding when difficulties arise.