Warranty

Howard H

LIFE MEMBER
Nov 10, 2015
4,596
4,002
Garstang Lancashire
Funster No
40,122
MH
Benimar mileo 294
I was under the impression that my fiat Ducato van came from new with three years manufacturers but evidently I was wrong been told by Fiat” professional “ I only have two years I have I got it wrong or are they wrong ?
 

ABZSteve

Free Member
Banned
Jan 8, 2014
1,524
1,660
Aberdeen
Funster No
29,617
MH
2018, Apache 634 150 Auto
Exp
Since 2015
I was under the impression that my fiat Ducato van came from new with three years manufacturers but evidently I was wrong been told by Fiat” professional “ I only have two years I have I got it wrong or are they wrong ?
How old is it?
 

ABZSteve

Free Member
Banned
Jan 8, 2014
1,524
1,660
Aberdeen
Funster No
29,617
MH
2018, Apache 634 150 Auto
Exp
Since 2015
OK, I had my first one delivered in March 2015 with a 3 year warranty. New one this March has only 2 years with an optionional cost to extend to 5 years.
 
OP
Howard H

Howard H

LIFE MEMBER
Nov 10, 2015
4,596
4,002
Garstang Lancashire
Funster No
40,122
MH
Benimar mileo 294
Thanks Steve , I am sure mine came with a three year warranty but just been told by fiat that I would have to pay for some work on it . I will try and find the original paperwork that came with mh . Thanks
 

Tezza

Free Member
Sep 6, 2008
243
70
South Wales
Funster No
3,966
MH
Benimar Mileo 286
Exp
around 26 years
Hi Howard
I queried this with marquis when buying mine as the advert said two years and their response was marquis vehicles have a three year warranty.

Have you contacted marquis?

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Howard H

Howard H

LIFE MEMBER
Nov 10, 2015
4,596
4,002
Garstang Lancashire
Funster No
40,122
MH
Benimar mileo 294
Hi Howard
I queried this with marquis when buying mine as the advert said two years and their response was marquis vehicles have a three year warranty.

Have you contacted marquis?
Hi Tezza ,I haven’t but I will right now will post answer .thanks
 
OP
Howard H

Howard H

LIFE MEMBER
Nov 10, 2015
4,596
4,002
Garstang Lancashire
Funster No
40,122
MH
Benimar mileo 294
Hi Howard
I queried this with marquis when buying mine as the advert said two years and their response was marquis vehicles have a three year warranty.

Have you contacted marquis?
Just rang them,Marquis as helpful as ever :eek: I have been told to look in my hand book :) so will do when I get home
 

Lenny HB

LIFE MEMBER
Oct 18, 2007
32,498
61,935
On the coast in West Sussex
Funster No
658
MH
Hymer B678 Dynamic Line
Exp
Since 2008 & many years tugging
If your van is the same as in your profile a Benimar, it will only have a 2 year warranty.
Fiat offer a 2 year pan European warrany, the 3 year warranty a British thing with the third year being a dealer/insurance backed.
The Fiat chassis for your Benimar was supplied to Benimar in Spain hence the 2 year warranty. Only Fiat chassis supplied in the UK to British converters have a 3 year warranty. All imported vans only have a 2 year warranty on the base vehicle.

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Howard H

Howard H

LIFE MEMBER
Nov 10, 2015
4,596
4,002
Garstang Lancashire
Funster No
40,122
MH
Benimar mileo 294
Thanks Lenny , that must be the case then can’t see the logic in it but if that’s what it is that’s what it is . Fingers crossed nothing expensive goes wrong (y)
 

SandJ

Free Member
Sep 14, 2007
1,800
811
North Yorks
Funster No
293
MH
A Class
Exp
Too long lol
I was going to post similar to Lenny so I will clarify that he is right. Look at Fiat professional website and it should clarify.
 

Gellyneck

LIFE MEMBER
Jun 5, 2014
7,133
12,847
Scotland
Funster No
31,836
MH
C Class
Exp
More than toes wet now!
The wording from our Auto-trail 2013 handbook -

Once the 24 month warranty has expired, Fiat Professional will warrant the vehicle for an additional period of 12 months from date of registration subject to terms and conditions available upon request.
Under this Additional Warranty, the Dealer is obliged to repair components which are DEFECTIVE due to manufacturing defects by replacing them with genuine Fiat Professional spare parts or reconditioned Fiat Professional parts free of charge.
Etc, etc, etc,.......................

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Lenny HB

LIFE MEMBER
Oct 18, 2007
32,498
61,935
On the coast in West Sussex
Funster No
658
MH
Hymer B678 Dynamic Line
Exp
Since 2008 & many years tugging
The wording from our Auto-trail 2013 handbook -

Once the 24 month warranty has expired, Fiat Professional will warrant the vehicle for an additional period of 12 months from date of registration subject to terms and conditions available upon request.
Under this Additional Warranty, the Dealer is obliged to repair components which are DEFECTIVE due to manufacturing defects by replacing them with genuine Fiat Professional spare parts or reconditioned Fiat Professional parts free of charge.
Etc, etc, etc,.......................
That is because your Fiat chassis was supplied in the UK, my post #9 explains it.
 
Feb 13, 2013
748
597
Edinburgh
Funster No
24,680
MH
Rapido 881F
Exp
Since 2015
I can't find the thread but a Funster had a problem with his MH which was out of warranty, 3 months I think. I suggested he phone up Fiat customer care and they stumped up for the repair. (£600 to £700). It helps if you get the vehicle serviced at a Fiat Professional garage.

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Gellyneck

LIFE MEMBER
Jun 5, 2014
7,133
12,847
Scotland
Funster No
31,836
MH
C Class
Exp
More than toes wet now!
Aug 26, 2008
3,057
12,542
B&NES
Funster No
3,823
MH
Van Conversion
Exp
since 2007
My local Fiat Professional dealer service manager talked me out of buying the Fiat extended warranty. Apparently I would be better off putting the money into a savings account and paying for the out-of-warranty repairs myself, if the need arises.

Meanwhile my 2017 PVC only has a 2 year base vehicle warranty from Fiat. Mustn't grumble I suppose. :rolleyes:
 
Feb 13, 2013
748
597
Edinburgh
Funster No
24,680
MH
Rapido 881F
Exp
Since 2015

No wasn't that one, it was about 2 weeks ago I think it related to a starter solenoid. Funsters were heading off and I think managed to get to Canterbury. They got a result anyway!

Key point is you don't have to leave trying to get Fiat to stump up to the dealer, you can phone yourself. Details below:-

Fiat Ducato Motorhome Customer Service can be reached by calling the dedicated
Freephone Number 00 800 342 811 11* or downloading the FIAT Ducato CAMPER application available for free on Apple Store and Google Play.

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