Warranty repairs - guarantee period

Detnor

Detnor

Joined
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Looking for the general feeling on the following:-
I had a major component replaced under warranty, 5 months later, the vehicle warranty has now expired and the replaced part has developed another fault.
The dealer advises the guarantee on the replaced new part is in line with the vehicle warranty, and as the vehicle warranty has expired, so has the guarantee on the component.
Does that sound correct or would you think it should carry a guarantee independent of the vehicle.
 
As usual he is lying, check with Citizens Advice or look up your rights online. Make sure you make a record of everything, dates, times and who said what. Good Luck!
 
No eu rules state 2 years. first 6 months direct replacement then after it is proportional/ repair by supplier. After 5 months it should be replaced foc.
 
Exactly as ctc says, the replacement parts must be of merchantable quality & is therefore covered by guarantee.

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Sadly I think the dealer is correct, there is no warranty given on a part supplied under warranty. It would only be covered under the original term length. Only if you had purchased a part would it then have its own warranty which would normally be one year.
 
Detnor said:
Looking for the general feeling on the following:-
I had a major component replaced under warranty, 5 months later, the vehicle warranty has now expired and the replaced part has developed another fault.
The dealer advises the guarantee on the replaced new part is in line with the vehicle warranty, and as the vehicle warranty has expired, so has the guarantee on the component.
Does that sound correct or would you think it should carry a guarantee independent of the vehicle.
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You need advice on how to approach this be clear and positive if you have legal protect or RAC legal they can help provide the advice alternatively look up sale of good a nd consumer rights here are a couple of pointers

I dis have a vehicle where the dealer used aftermarket bumpers within 12 and18 months they were peeling as this was a main dealer I went for the jugular as they had said original manufacture items were used and they were not so in that instance I pointed out they were trading under the manufacturers name and it was fair and reasonable of me to believe they were using original manufacture items.

So....Be polite be professional and highlight relevant consumer law but do get advice first the discussion will help you frame the letter.

The Consumer Rights Act 2015
The Consumer Rights Act 2015 became law on 1 October 2015, replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving you clearer shopping rights.

Product quality - what should you expect?
As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.

The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:

  • Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
  • Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
  • As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.


The Sales of Goods act 1979 states that goods supplied should be as described, of suitable quality and fit for purpose.

There is further legislation such as the Consumer Protection from Unfair Trading Regulations 2008 and the update: Misleading and Aggressive Commercial Practices- New private rights for consumers. The Consumer Protection (Amendment) Regulations 2014
 
It doesn’t sound right but is probably correct. Did the dealer mention anything about the new parts warranty when they replaced it?
And, out of curiosity, what was the replaced part and was it a genuine item?
 
I suppose its like having a 3 year guarantee on a item, if it is replaced within the 3 year period because of a fault, you can't expect the guarantee to stsrt another 3 year warranty.
That's my take on it anyway... Sorry.
 
Just to add I assume you are using a main dealer eg a Fiat, this is Fiat's policy if its not fiat, not a main dealer and a non original part used you will have to find out who the 3rd party is and what warranty is being applied. However if you believed it was a Fiat component provided by a non main Fiat dealer then I would argue the same applies as a Fiat component was used and their warranty should override a local non fiat dealer.

If you do not know and it was all carried out in good faith I suspect the law will still be on your side.

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JohnJan said:
Sadly I think the dealer is correct, there is no warranty given on a part supplied under warranty. It would only be covered under the original term length. Only if you had purchased a part would it then have its own warranty which would normally be one year.
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This is correct. This is why when we were replacing parts that were replaced on vehicles that were out of warranty , as a gesture of goodwill ( out of warranty by days , or failures that were not commensurate with mileage and use) , by the manufacturer, we would always suggest the customer made a contribution to the bill, to invoke a guarantee on the work done, outside of the warranty period. If explained correctly , and the right fee charged , it worked well .
 
JohnJan said:
Sadly I think the dealer is correct, there is no warranty given on a part supplied under warranty. It would only be covered under the original term length. Only if you had purchased a part would it then have its own warranty which would normally be one year.
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That's my understanding as well.
 
Worked 20 years for main dealer. All parts fitted have a warranty as do aftermarket parts but not as long as genuine parts
 
unfortunately for the OP, my money is on the dealer being correct.

The OP had a warranty repair carried out which satisfied the terms of the warranty.

I suggect checking the T&C's of the warranty, but I expect it will state that, if at the time of the warranty repair, the dealer/manufacturer decides component replacement is more economical than repair, the replacement component will carry the remaining balance of the original warranty.
 
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There is always the possibility of a contribution/goodwill gesture by the manufacturer towards the repair/part needed assuming you have a Fiat(or whatever manufacturer service history). Have you tried calling the base vehicle manufacturer customer care? Worth a go.
 
Could you be more specific and say what the part is or do you need to keep it a secret.:)
 
Thanks for the information. I guessed the dealer was correct as they have always been straight with me and carried out the original warranty repair quickly. The component is a schaudt electrobloc.
 
Maybe this could help?
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Detnor said:
Thanks for the information. I guessed the dealer was correct as they have always been straight with me and carried out the original warranty repair quickly. The component is a schaudt electrobloc.
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If you check out schaudt repairers they say their work is warranted for 12 months
 
What protection am I given by a warranty on goods which I have purchased?
Definition of a warranty
A warranty is a form of guarantee that a manufacturer gives regarding the condition of its product. It also outlines in what circumstances repairs will be made or refunds/exchanges allowed if the product does not perform as expected or described.

A warranty will often limit the circumstances in which the manufacturer will be obliged to fix a problem; for example, repairs may only be made if the fault was due to defective parts or poor workmanship.

A warranty is most common in the case of purchasing electrical products. Generally, a warranty will last for 12 months to two years, although in relation to more expensive goods, it may last longer.

Warranties have the same effect as insurance policies, some are even underwritten by insurance companies and are said to give the consumer the peace of mind over the first few years of ownership of a product.

What rights do I have under statute?
Even if you do not have a warranty over goods which you have purchased, you still have statutory rights under the Consumer Rights Act 2015 (CRA 2015).

If goods bought from a retailer aren’t of satisfactory quality, fit for purpose and as described, you have the right to return them and get a full refund within 30 days of purchase.

Within six months of purchase, it’s up to the retailer to prove that you caused the problem with the goods: if they can’t, they’ll have to repair or replace the goods or give you a refund if that’s not possible.

After this initial six-month period, you will have to prove that any faults are not down to misuse of the product or general wear and tear. This might require you to obtain an expert report, opinion or evidence of similar problems across the product range. Factors such as the price, the specification/model of the goods, the length of time you’ve had the goods and the length of time which they should last will all be considerations.

If all else fails, you have six years from when you bought the faulty goods to take a claim to the small claims court and reclaim the cost of repair of the product.

What if my warranty has run out?
If a warranty in relation to goods you have bought has run out, this will have no effect on your statutory rights under CRA 2015, meaning a retailer cannot refuse to provide you with a repair simply because the warranty has expired
 
Dealer talking out of his hoop as usual.
all parts fitted by any trading company has warranty because it is part of your statutory rights as a consumer / customer. whether a warranty claim or not, the main warranty period may have expired, but the part that was fitted itself has warranty as it is work carried out in a professional environment. It HAS to be of satisfactory quality and last a period of time expected of that type of part.
Either go back to him and explain this to him if you have the cahoonas or if not write a letter /email stating that you will be taking it further with relevant authorities if your statutory rights are refused and this is his last opportunity to put things right. Etc etc
 
HandyAndy said:
Dealer talking out of his hoop as usual.
all parts fitted by any trading company has warranty because it is part of your statutory rights as a consumer / customer. whether a warranty claim or not, the main warranty period may have expired, but the part that was fitted itself has warranty as it is work carried out in a professional environment. It HAS to be of satisfactory quality and last a period of time expected of that type of part.
Either go back to him and explain this to him if you have the cahoonas or if not write a letter /email stating that you will be taking it further with relevant authorities if your statutory rights are refused and this is his last opportunity to put things right. Etc etc
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Spot on
 
I'am sure I read about a company in North Wales that repairs these schaudt units, was it
AandN caravans.?

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A&N are still trading I believe with the other engineer that works there now doing all repairs

there is also apuljack engineering http://www.apuljackengineering.co.uk/

edit to say apuljack are based in Somerset
 
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Apuljack ahh that’s the Aj I was thinking of I think ?
 

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