VIRGIN MEDIA HACK

[POH]

Got an email off Virgin last night saying that their database has been hacked , but they say it has been accessible since LAST April ,and some of my info might have been used without permission ,but they do say no financial details were accessed so just be aware.

 

[GerTee]

Sounds like a phishing email. We're with Virgin and have not had this email. Did it ask you to click a link? If it did... don't!

 

[Camdoon]

900,000 affected.

 

[Odd-no-more]

I heard this on.the news but not had an email yet

 

[Electraglide]

Virgin Media data breach affects 900,000 people - BBC News

The firm said "insufficient protection" meant customers' details were made accessible for 10 months.

www.bbc.co.uk

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[Jim]

some of my info might have been used without permission

This is the stuff the hackers have...

* Full names, addresses, date of birth, phone numbers, alternative contact phone numbers and IP addresses – corresponding to both customers and “friends” referred to the service by customers.

* Requests to block or unblock various pornographic, gore related and gambling websites, corresponding to full names and addresses. IMEI numbers associated with stolen phones.

* Subscriptions to the different aspects of their services, including premium components.

* The device type owned by the user, where relevant.

* The “Referrer” header taken seemingly from a users browser, containing what would appear to be the previous website that the user visited before accessing Virgin Media.

* Form submissions by users from their website.

 

[Gromett]

Sounds like a phishing email. We're with Virgin and have not had this email. Did it ask you to click a link? If it did... don't!

They have been hacked. It is likely not a scam. They are obliged to inform any one affected.

I saw this a few days ago and was going to post about it but got sidestracked. There is little anyone can do...

Virgin Media data breach affects 900,000 people

The firm said "insufficient protection" meant customers' details were made accessible for 10 months.

www.bbc.co.uk

 

[Gromett]

Ooops. opened this in a tab along with a few others and only just got round to reading/responding and other have beaten me to it.

 

[POH]

it seems that an worker left the data unlocked for 10 MONTHS you mean to tell me that no one else used that data for that time period, I don't think so , you would not leave your back door open for that long without somebody else seeing it , looks like a scapegoat ploy by Virgin media to blame human error and not themselves for more robust checks. I have got a credit report on order from Experian as it was some time ago.

 

[Camdoon]

it seems that an worker left the data unlocked for 10 MONTHS you mean to tell me that no one else used that data for that time period, I don't think so , you would not leave your back door open for that long without somebody else seeing it , looks like a scapegoat ploy by Virgin media to blame human error and not themselves for more robust checks. I have got a credit report on order from Experian as it was some time ago.

You would have expected some other check to be in place as with a locked gate there is the man who locks with the key and the man who comes round and checks every hour. There also should be the man who visits and validates all the records of the check. One person schmerson.

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[Sandancers]

We are with Virgin and have had no such notification.

 

[Diabalo]

I have been getting a shed load of unsolicited calls over the last fews months, now I know why. I received the e-mail below warning me that my details may have been accessed. I will be getting onto customer services to see what they are going to do about it.

Dear Dane, We are very sorry to have to inform you that we recently became aware that some of your personal information, stored on one of our databases has been accessed without permission. Our investigation is ongoing but we currently understand that the database was accessible from at least 19 April 2019 and that the information has been recently accessed. To reassure you, the database did NOT include any of your passwords or financial details, such as bank account number or credit card information. The database was used to manage information about our existing and potential customers in relation to some of our marketing activities. This included: contact details (such as name, home and email address and phone numbers), technical and product information, including any requests you may have made to us using forms on our website. In a very small number of cases, it included date of birth. Please note that this is all of the types of information in the database, but not all of this information may have related to you. We take our responsibility to protect your personal information seriously. We know what happened, why it happened and as soon as we became aware we immediately shut down access to the database and launched a full independent forensic investigation. We have also informed the Information Commissioner’s Office. Given the nature of the information involved, there is a risk you might be targeted for phishing attempts, fraud or nuisance marketing communications. We understand that you will be concerned so we are writing to everybody affected to provide reassurance, guidance and support. We have put all of the latest information on our website https://www.virginmedia.com/help/data-incident, including some advice on how to stay safe online, such as: • Advice from the Information Commissioner's Office on how you can avoid or report nuisance marketing calls, emails and texts (https://ico.org.uk/) • How to be vigilant by not providing your personal information to anyone suspicious online, by phone, email or text. If you want more information, you can get it here https://www.getsafeonline.org/protecting-yourself/spam-and-scam-email/ • How you can protect yourself from the risk of identity theft (which is when someone uses someone else’s personal information to obtain goods, services or money without permission) and other types of fraud. The Information Commissioner’s Office has information online here https://ico.org.uk/your-data-matters/identity-theft/ Although no financial, banking details or account passwords were accessed, it is always a good idea to make sure that your passwords are strong and not easy to guess. There is some advice here on how to set a strong password https://www.virginmedia.com/help/how-to-create-a-strong-password. If having read this email and visited our website you still have questions, you can contact us on 0800 052 2621, but please be aware our customer service advisors do not have any further information at this stage. Once again, we sincerely apologise for what has happened. Lutz Schueler CEO, Virgin Media ​

 

[POH]

Diabalo, if and when you get through post their reply on here ,as someone has said on here there's not a lot you can do apart from being a little more cautious re scams etc.

 

[mikebeaches]

I also received the email and had no doubt it was genuine. And the following morning it was all across the media.

 

[Diabalo]

Diabalo, if and when you get through post their reply on here ,as someone has said on here there's not a lot you can do apart from being a little more cautious re scams etc.

I normally threaten to cancel my subscription when not happy and usually they give a financial incentive to stay,done it few times now

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[mikebeaches]

I normally threaten to cancel my subscription when not happy and usually they give a financial incentive to stay,done it few times now

The scale of their all too frequent price increases are designed to take account of that.

 

[Hawkstone]

I had the email but no increase in crap calls as of yet so fingers x.