Jim
vanbitz.png

Vanbitz

4.9/5, 4.9 from 28 reviews
vanbitz.png
  1. Easyliving

    Easyliving Funster

    Joined:
    Dec 4, 2012
    Messages:
    766
    Location:
    Norfolk
    Ratings:
    +2,092
    • Thanks Thanks x 2
  2. tattytony

    tattytony Funster Life Member

    Joined:
    Aug 2, 2010
    Messages:
    155
    Location:
    Taunton Somerset
    Ratings:
    +133
    • Thanks Thanks x 2
  3. BreweryDave

    BreweryDave Funster Life Member

    Joined:
    Aug 10, 2011
    Messages:
    2,534
    Location:
    On tour!
    Ratings:
    +8,363
    • Thanks Thanks x 2
  4. Richard Birkett

    Richard Birkett Funster

    Joined:
    Nov 25, 2014
    Messages:
    140
    Location:
    Essex
    Ratings:
    +179
    • Thanks Thanks x 1
  5. eddievanbitz

    eddievanbitz Trader - Funster

    Joined:
    Oct 4, 2007
    Messages:
    4,582
    Location:
    Taunton Somerset
    Ratings:
    +20,203
    We have read your review, and we are sorry that you feel that we let you down.
    With respects, the campsite warden, somehow managed to process your campsite charge of £18 as a Refund, thus crediting your account with £18

    As you say you were booked into have two solar panels fitted, and as such we cover your campsite fee. So In addition to a simple mistake, where you were given £18 by Cornish Farm Touring Park, we discounted your invoice by the fee that you paid (should have paid) of £18

    As you say you had asked us to investigate why your 24v system was not charging your 12v leisure batteries. We spent sometime establishing in how in fact it had been configured and why it wasn't working. There was no charge made for this whatsoever. It's called being nice!

    You asked if you could make another booking for us to investigate further.

    A few days later when the mistake came to light, that Cornish Farm had "given" you £18 instead of "charging" you £18 and that Van Bitz had refunded you the £18 that you hadn't actually paid, we contacted you and explained the mistake and how it happened.

    You said that you would check you bank account and get back to us.

    You didn't do this so a couple of weeks later we contacted you again, and you paid the unpaid £36

    Your comment about you would not have paid what you owe, other than you may need to use us again says more about your morality than ours.

    We felt that we had bent over backwards to help you with a problem that you had on your motorhome, free of charge, so didn't see that it was such a crime to phone and explain that the campsite warden had cocked up and ask if you would check and rectify the situation

    It seems we were wrong.
     
    • Like it Like it x 5
    • Informative Informative x 1
  6. Deska

    Deska Funster

    Joined:
    Sep 27, 2017
    Messages:
    12
    Ratings:
    +18
    • Thanks Thanks x 2
  7. Rick1

    Rick1 Funster

    Joined:
    May 2, 2016
    Messages:
    2
    Location:
    Weston super mare
    Ratings:
    +3
    • Thanks Thanks x 1
  8. Duke Ato

    Duke Ato Funster

    Joined:
    Feb 11, 2018
    Messages:
    4
    Location:
    North Devon
    Ratings:
    +4
    • Thanks Thanks x 1
  9. Munchie

    Munchie Funster Life Member

    Joined:
    Jul 28, 2007
    Messages:
    8,898
    Location:
    Champagnac-La-Riviere
    Ratings:
    +14,614
    • Thanks Thanks x 1
  10. Kim H

    Kim H Funster Life Member

    Joined:
    Aug 24, 2011
    Messages:
    438
    Location:
    Lancashire
    Ratings:
    +1,415
    • Thanks Thanks x 1

Share This Page