Vanbitz...lack of after sales support due holiday closure! (1 Viewer)

May 16, 2014
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A small company having there summer holiday are surely entitled to it! You are on yours so why not them? And how does a lack of a reversing camera stop you using the Motorhome?
Get the missus out to check you back if needed,
I agree, I can't see how the lack of a reversing camera prevents anyone using their van. in a slightly different, but probably more important field, many commercial vehicles are fitted with reversing cameras nowadays but it would not (in DVSA eyes) prevent the vehicle from being used safely if the camera was not operating whereas a missing obligatory external mirror of course, would.
 
Feb 16, 2013
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I didn't read it as that - I read it as a public complaint that the company was on holiday, with the expectation that Eddie should get in touch. I didn't interpret any praise in the post.
No see, I'm not that good with words, maybe should be tongue in cheek praise, reversing camera?(n) How much reversing is going to have to do where he can't see in his mirrors or even his mrs looking through the back window, makes no sense otherwise.

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MattR

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No see, I'm not that good with words, maybe should be tongue in cheek praise, reversing camera?(n) How much reversing is going to have to do where he can't see in his mirrors or even his mrs looking through the back window, makes no sense otherwise.

I couldn't work that out either. My thoughts about the reasoning for cutting short the holiday because of a lack of reversing camera are a muddle but it doesn't sound right.

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Zepp

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Jun 22, 2008
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I went 3 weeks without my reversing camera working we were going to the Dethleffs factory to get some work done to our van so I asked them to have a look at it.............all they had to do was turn it on :LOL: I had somehow turned it off .
 

Judge Mental

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Reversing camera, THAT's the wife........................

Indeed... Still don't just rely on camera. How did I ever manage for previous 25 years I wonder! German, French summer shutdowns legendary....someone needs to get over themselves :)

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MattR

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[Aside from the issue of the OP not wanting to drive without a reversing camera (their right to make that choice)]

Just wondering .....
If the company on holiday had been anybody other than VanBitz (or other Funster Favourites) would all of the replies have been the same? :whistle:
See the responses I had when I had a warranty problem with my hab door & the supplying company couldn't look at it for 6 weeks (everything up to and including the suggestion that I name and shame the company): :eek:
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I know the situation is a bit different, but there are some strange inconsistencies ..... o_O

I don't see a clear comparison here. You did not come out naming the company and expecting a response while the guys were on holiday. I don't have any dealings with Eddie but if I had a complaint like that, I wouldn't start off a three by pi$$ing him or anyone else off.
 

Jim

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This could be ED

115_zps9hcwfq1k.jpg
 

Judge Mental

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This could be ED

115_zps9hcwfq1k.jpg


Nooooooo...I meet Eddie at a motorhome show once and he def was not wearing ladies gold pendent jewelery....But times change! Live and let live I say!:)
 
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Daveo2006

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Jan 25, 2013
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I must of always been lucky and caught them when they weren't on holiday, and always found them helpful.
 

Judge Mental

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Think you'll find that's velour darling..

EXACTLY! I was to shy to comment. the man's sexual orientation nothing to do with moi!:LOL:

After reading through the first few pages this tread makes little sense. if such an issue why would you contact Waeco agent and not get work done even if it meant claiming back from installer if problem not with the kit...something very fishy going on here!
 
Feb 16, 2013
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EXACTLY! I was to shy to comment. the man's sexual orientation nothing to do with moi!:LOL:

After reading through the first few pages this tread makes little sense. if such an issue why would you contact Waeco agent and not get work done even if it meant claiming back from installer if problem not with the kit...something very fishy going on here!
Still can't see it's not a wind up somehow
 

CWH

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I don't see a clear comparison here. You did not come out naming the company and expecting a response while the guys were on holiday. I don't have any dealings with Eddie but if I had a complaint like that, I wouldn't start off a three by pi$$ing him or anyone else off.
..... hence "I know the situation is a bit different, but there are some strange inconsistencies ..... o_O"
All I'm trying to say is that, whatever the rights & wrongs here, wouldn't it have been more in the spirit of MHF to be helpful to a motorhome beginner by (for example):
  • pointing out that VanBitz-type holidays are normal and therefore acceptable
  • suggesting what the OP could do meanwhile eg find another approved installer (if that's right - I don't know)
  • giving a few tips on how to use a banksman (assuming that the passenger is able to act as one)

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Jun 30, 2010
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I guess that puts you about an hour away from my brother who lives just outside Brisbane :)




14 hours by car just to the Border! almost 2 hrs by Jumbo jet!
 
Mar 1, 2015
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I am also self employed and when I take time off work for holidays I also close my business down. But I still have to answer emails.
Did you just call Vanbitz and got no answer, or have you tried to email them.
 
Oct 1, 2013
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I've never needed a reversing camera. Oh no, not me :)


Well, not until I saw a lovely free space appear today and noticed some of them Germans eyeing it up.

I hadn't unpacked, so just jumped back in and reversed out at lightning speed. That space was mine - woo hoo :)

Why can't these bloody Spanish trees understand the lingo :(
 

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Frentchy

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I've never needed a reversing camera. Oh no, not me :)


Well, not until I saw a lovely free space appear today and noticed some of them Germans eyeing it up.

I hadn't unpacked, so just jumped back in and reversed out at lightning speed. That space was mine - woo hoo :)

Why can't these bloody Spanish trees understand the lingo :(
Am I the only one that likes the reg plate? FK U :)

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