TravelWorld Motorhomes

Discussion in 'Motorhome Chat' started by Brian and Jo, Aug 19, 2016.

  1. Brian and Jo

    Brian and Jo Funster Life Member

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    Myself & Jo would just like to say a big thank you to Ross,Annabel,Erik and all the staff at Travel World of Telford for looking after us over the last few months and giving excellent customer care.
    We have also had the Goldschmitt full air suspension and auto levelling fitted , while it was with them they also did a habitation service,an excellent job done very tidy workmanship.After collection today I also took it to Fiat in Telford and had a new ignition switch fitted under recall
    Brian & Jo
     
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  2. Brian and Jo

    Brian and Jo Funster Life Member

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    Hi guys just wanted to add a little to this thread and to say that we have had one or two more snagging problems with the Arto ,the main one was an itermittant electrical problem rendering the 12v system dead.after extensive investigation could not find what it was that was causing it .So Annabel arranged for someone to come over from N+B in Germany to try and solve the mystery and after much digging and probing found a faulty connection on part of the wiring in the roof of the motorhome.Job sorted so well chuffed.Also 2 LED running lights replaced and 4 new wheel centre badges fitted .Arto delivered back to our home yesterday afternoon.So i would like to say a big thank you to Travelworld and especially to Annabel for all your help.:xThumb:
    Brian & Jo
     
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  3. funflair

    funflair Funster Life Member

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    Oooo Brian, I bet that took some finding.

    Good result though so well done TW.

    Martin
     
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  4. SteveB123

    SteveB123 Funster

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    My experience of after sales service at Travel World was excellent swell.
     
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  5. johnpengers

    johnpengers Funster

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    So glad all is sorted Brian.........You'll have to get out and about and use her now.:xwink:

    Regards

    John P:xThumb:
     
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  6. stewartwebr

    stewartwebr Funster

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    Wish I had the same service when I bought my new Flair :-(
     
  7. Brian and Jo

    Brian and Jo Funster Life Member

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    What was the problem Stewart?
    Brian & Jo
     
  8. Welsh girl

    Welsh girl Funster Life Member

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    Excellent service.Nice van too..In my dreams unfortunately.
     
  9. stewartwebr

    stewartwebr Funster

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    Initially, it was more around the attitude of some of the staff. When I collected the van we headed straight off to Europe. I do not tow the car in Europe so did not test the tow-bar electrics they had fitted. On returning 12 days later I connected the car to the electrics and no power found on the tow-bar socket. I called Travelworld and was told, "It has to work it is a plug and play fit" On travelling back to Travelworld they had a look and found the connection where the tow-bar socket and the van is connected was badly corroded. Travelworld insisted it was operational 12 days previous, we agreed to disagree and I still have photographs of the socket and there is no way that the oxidisation occurred over a 12 day period. However, the issue was not really the problem. The part which angered me the most was when I was informed, after just parting with a significant 6 figure sum of money that the issue was nothing to do with them and I would need to go an arrange something with Iveco to deal with it.
    After some very strong conversations it was agreed that they would arrange for the van to be taken to Iveco and the issue resolved.

    A few months into ownership, the electric habitation door was not pulling closed properly. I returned to Travelworld where it was adjusted. After the repairs the workshop supervisor went through the defects, one of them being the door. He proceeded to slam the door. I explained the door should not be slammed, that was the function of the motors. To my complete disbelief he continued to repeatedly slam the door and at the same time explaining that he had been working on these doors for 10 years and it was a misunderstanding of owners that the doors did not need to be closed with a firm slam. At this point I asked him to stop touching my vehicle. This was supported by Debbie who was clearly embarrassed. I eventually asked Eric the Workshop manager to look at the door. He was non-committal so I demonstrated how the door should work by functioning 3 doors of vans within the showroom. At this stage they suggested perhaps I should take the van back to Polch. It's a long expensive drive from Edinburgh to Polch. Polch delivered an excellent service and commented that the door had been incorrectly adjusted to the point that both motors were buckled and twisted, this made sense given that after Travelworld attempt to fix, pulling the internal handle of the door was like firing a gun with the noise it made.
    The Thetford grill never worked. Numerous trips to Telford failed to resolve. In fairness Thetford were of very little help.
    The van also had some paint issues, but I wont go into too much detail on here, however, I believe this has been a really serious issue with N&B Flairs for the last 3 years with a number of them having complete new paint jobs.
    Things did seem to get better at Travelworld when Debbie was there, then things slipped when she left. This is just my own opinion and being honest its very much the same with the majority of UK dealers. I would go as far as to say they were not the worst during my time dealing with them, but they could do a lot more to support the customer, I felt I was the one doing the organising chasing spares and making appointments.
    However, I just replaced my van last month. At the same time I have bought a new Smart Car. If service is based on price of the product the motorhome dealer should be ashamed. The motorhome cost 15 times that of the Smart but the service from Mercedes has been excellent. Follow up calls when you call them within the hour. Calls 7 days before delivery asking if I wanted to be picked up to collect the car. Calls 7 days, 14 days and 21 days into ownership asking if I am happy with the car and if there are anything I need explaining or issues I may need resolved. Call by Mercedes UK asking for my feedback on how the dealer dealt with me and how satisfied I am with both them and the car. The motorhome service after I drove out has been a few unreturned calls and an average 3 days e-mail response time.
    I don't think the issue is with Travelworld there is not enough competition in the UK to keep these guys on there toes.
    In summary I would probably not deal with them again, however...if the price is right :)

    I have edited this to add additional information around the door problem in the event anyone reads this. As stated Travelworld attempted to fix the door and failed miserably. Polch put the issues right and the door did function most of the time. A few months defore I traded the issue got worse and I did some fault finding myself. The root cause of all the issues was the cable between the controller and the door which supplied 12volts to the motors had an intermittent fault, I assume the cable was damaged due to flexing the cable as the door opened and closed. There was a spare core which I used and the door worked perfectly after that...if you need a job doing do it yourself!

    Ohhh... if anyone does need to work on the door and take the plastic internal panel off, it took me ages to work it out. The door has a few screws behind the chrome door handle. However to get it off you need to split the door into two parts and pull the 2 sections out of the groove which runs around the edge of the external lip of the door. This is done by pulling the beige part and the cream part apart where they meet in the middle of the door. They are held together by Velcro, it is easy when you know how.
     
    Last edited: Sep 12, 2017
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  10. GRC

    GRC Funster

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    I would love the opportunity to have a forum discussion with Ross/Annabel or Erik, as to talk about the Hymer we purchased last year,

    We received 12k as an apology & Ross attempted to get us to sign a gagging order, which our solicitor dismissed.

    The van is all sorted now a year later thanks to Heart of England motor homes who actually do care & know what they are doing.

    Will post in review section when I can gather the enthusiasm, as difficult putting 9 month battle on one review.
     
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  11. funflair

    funflair Funster Life Member

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    Morelo, N+B, Concorde as @stewartwebr says only one dealer each so no competition to keep the on their toes, the more I read this sort of stuff the less inclined I am to buy a new van.

    The other issue is that possibly vans were more reliable when all you needed to do to a door was shut it rather than rely on a couple of motors and the setting of some numpty of a technician.

    Martin
     
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  12. jdk62

    jdk62 Funster

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    Shock.... an
    What!!!!! Poor quality on a Hymer..... Crumbs!
     
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  13. Larrynwin

    Larrynwin Funster

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    My Hymer has been incredible since new, only issue Fiat dash lights and radio aerial not powered, dealer issue and sorted immediately.
    Would highly recommend Hymer.
     
  14. bellabee

    bellabee Funster

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    I'd highly recommend Hymer, too, but like @GRC, I keep putting off writing my review of Travel World. I don't like writing bad reviews, but I suppose that needs must :oops:.
     
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  15. MichaelT

    MichaelT Funster

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    Bit worried that N&B vans have so many major issues, maybe they are more style over substance?
     
  16. Brian and Jo

    Brian and Jo Funster Life Member

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    In the 2 and a half years we have owned our Arto it has been a real pleasure owning it.Ok one or two snagging problems along they way but they have been dealt with professionally and without question by TravelWorld.Its a fantastic Motorhome and I would definitely buy another N&B.
    Brian & Jo
     
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  17. CazPaul

    CazPaul Funster

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    Its more the dealer, a good dealer would get it back in, sort it out PROPERLY and then you don't need to complain, the more complicated things get the more they go wrong, engines for instance.

    That's most N&B customers in the know go to Polch for checks, work done etc.
     
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  18. MichaelT

    MichaelT Funster

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    Obviously a troll, Hymers are perfect arn't they?
     
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  19. MichaelT

    MichaelT Funster

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    Polch is that the factory?
     
  20. CazPaul

    CazPaul Funster

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    Yes, where they are made.
     
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