A little tale of woe and a warning.. Our Truma c6002eh was playing up and at the hab check we were advised to send it to Truma for them to check it. The van is under warranty and it would have covered any repairs. I decided to use Hermes.. I bought £40 of packing material.. Put it in two boxes and wrapped it very well with "fragile tape" and sent it off via Hermes .. Next thing I'm getting a call from Truma.. They got it but it's badly transit damaged. They took photos and quoted me £440 to replace all the smashed bits.. This pic shows the damage to the circulation fan alone Anyway it was fixed.. Run for a couple of days to test it and then I got a call to collect it.. I drove up and got it.. Its like a new boiler.. I'm now embroiled in the hermes claim system... Wish me luck.. But I have to say that the service from Truma was second to none. They were completely professional and very accommodating. Very easy to deal with and you don't get fobbed off. They are near Derby and if you do have problems with one of their products is possibly worth considering sending it there. Just beware who you send it with.