Tom Tom software update issues

[royandsharont]

I am well used to Tom Tom sat nav, having used them for donkeys years, but this is a first. I updated the software on my GO6200 last week. It came up with the routine updates.

Since I’ve done it I have lost all the voice turn by turn navigation I have to look at the screen all the time. The voice tells me ETA when I first set a route but nothing there after, so the computerised voice us still there. I also get the audible warnings along the route.

Tom Tom support is not great these days, I’ve done everything but a full hard reset as I don’t want to loose lots of personal POI I installed from my previous one as you can’t do the same in this later model.

Anyone had similar and resolved it?

 

[Roger S]

My sound has dissapeared after an update including the bips when you press the keys so no sound in any form, I have stripped it down and will fit a new speaker. I did wonder if it was an update issue ???

 

[DJA]

Hi royandsharont
Try Tap menu. then check the icons at either end of the volume bar. If any have a line through them then Tap the Icon and so remove the bar and restore the function.

Hi Roger S

Same thing. You may well fined the Speaker icon at the left hand end of the volume bar has a line though it

Doug

 

[pappajohn]

Things like this persuaded me to scrap TomTom.
It used to be good but since they wrote their own software it's become almost unusable.

 

[seasideBill]

Hi royandsharont
Try Tap menu. then check the icons at either end of the volume bar. If any have a line through them then Tap the Icon and so remove the bar and restore the function.

Hi Roger S

Same thing. You may well fined the Speaker icon at the left hand end of the volume bar has a line though it

Doug

Have lost sound a few times for no apparent reason - suggested fix above works for me, but annoying that it happens in the first place! Also, turn off voice commands… it can pick up some random speech and does something you weren’t expecting.

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[royandsharont]

Hi royandsharont
Try Tap menu. then check the icons at either end of the volume bar. If any have a line through them then Tap the Icon and so remove the bar and restore the function.

Hi Roger S

Same thing. You may well fined the Speaker icon at the left hand end of the volume bar has a line though it

Doug

The speaker is definitely on, I checked that & the volume level, but I think there is a line through one of the two at the right so will try that tomorrow & if successful I’ll post back here, thanks DJA

 

[DJA]

Hi seasideBill

If you are frequently losing sound and you find that the Speaker Icon at the leftend of the volume bar has a line through it then you are probably Pressing the Menu icon too long.

Doug

 

[royandsharont]

Morning DJA. All fixed now, thanks to you, the two buttons to the right of the volume slider were both off. I would have said they were for turning the night screen off, which I always have had of, but one was actually the voice control on off despite it looking like a moon symbol . All working now.