Three Roaming

Manic

Manic

Joined
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Three Roaming, I’ve been using Three roaming since 6th April but this morning no internet.
As my router is still relatively new to me , Teltonika Rut950, I thought maybe it was causing the problem so did all the usual reboot, reset and nothing ( I had set the data limit with text option so knew I hadn’t used my 12gb), I still got my Huawei B535 with me so tried that and nothing.
Live chat with three and my sim has been disconnected by three customers protection team because they believe the sim isn’t being used for personal use, they now say they will reconnect in 24hours. Nice not to get any email to question usage.
 
What kind of speed do you get with 3 in your rut950. I have 3 and a rut955 and it’s really slow - nothing more than 4mb down rate. Vodafone sim is much faster so I don’t think it’s my rut or aerial slowing ot
 
I’ve had anything from 7 to 26mbps here in France . When it’s back online I will test it.
 
Manic said:
Three Roaming, I’ve been using Three roaming since 6th April but this morning no internet.
As my router is still relatively new to me , Teltonika Rut950, I thought maybe it was causing the problem so did all the usual reboot, reset and nothing ( I had set the data limit with text option so knew I hadn’t used my 12gb), I still got my Huawei B535 with me so tried that and nothing.
Live chat with three and my sim has been disconnected by three customers protection team because they believe the sim isn’t being used for personal use, they now say they will reconnect in 24hours. Nice not to get any email to question usage.
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Has there been any mention of roaming charges?
I thought 3 was going to introduce the £2 a day fee in May.
 
Stealaway said:
Has there been any mention of roaming charges?
I thought 3 was going to introduce the £2 a day fee in May.
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Only if you got a new contract after October 2021

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If you keep your old contract and dont upgrade you still won't have roaming charges just the 12gb limit
 
RM_Marine said:
If you keep your old contract and dont upgrade you still won't have roaming charges just the 12gb limit
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I hope you are right.
12gb is fine for me if I can keep paying my £8 a month, I don't need any upgrade:drinks:
 
RichardB said:
What kind of speed do you get with 3 in your rut950. I have 3 and a rut955 and it’s really slow - nothing more than 4mb down rate. Vodafone sim is much faster so I don’t think it’s my rut or aerial slowing ot
Click to expand...
I've found when testing routers with 3, the B20 LTE band can be really slow. In the router you can force it to use certain LTE bands. As experiment, try forcing bands B1, B3, B7, and B8 and see what it does to your speeds. You should definitely be getting significantly faster speeds with a RUT955, I'd expect 10-20mbps depending on conditions/antenna etc.

I'd recommend getting the firmware updated to the very latest verious, then having a look at:

Band Lock - Teltonika Networks Wiki

wiki.teltonika-networks.com wiki.teltonika-networks.com

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Also I’ve found by setting it to 3G and 4G it’s better than when it’s on 4g lte
 
RichardB said:
What kind of speed do you get with 3 in your rut950. I have 3 and a rut955 and it’s really slow - nothing more than 4mb down rate. Vodafone sim is much faster so I don’t think it’s my rut or aerial slowing ot
Click to expand...
Three has finally got my sim unlocked and it’s back up and running, when I had reset the router I also played with provider and on SFR at the moment, speeds not to bad.
 

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Well that didn’t last long, tried it last night and thought good that’s sorted but no they have blocked the sim again. They asked if I’ve been using it for business, they are locking into it.

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I guess you are being cut off for fair usage which is only 12GB roaming with Three

I just got the Tiekom SIM recommended by Carpmart - 300GB roaming - amazing as I am off for a few weeks shortly

Just popped it in to my router and it worked off the bat here in the UK
 
That’s what I thought but they haven’t said that’s the reason.
I will wait and see.
 
If you can try all the networks available to you when abroad some are faster than others.
Your uk provider has no control on what network you roam on unless you have a uk network locked mifi unit.
 
Off da Grid said:
If you can try all the networks available to you when abroad some are faster than others.
Your uk provider has no control on what network you roam on unless you have a uk network locked mifi unit.
Click to expand...
I had a UK Vodafone sim it would only work on the Vodafone network in Spain, strangely it worked ok on other networks in france.
 
Manic said:
Also I’ve found by setting it to 3G and 4G it’s better than when it’s on 4g lte
Click to expand...
How do you set to 3g& 4g?
ta

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Howard B said:
How do you set to 3g& 4g?
ta
Click to expand...
If you log into the Teltonika control page and select network and scroll to service mode, you can change this to 3g&4g,mine was on 4G lte. I’ve just done a quick test and it’s nearly half the speed on the 4G lte setting , so worth checking.
F7D2B470-8BBD-4927-B872-27269432EB81.jpeg
 
Manic said:
Live chat with three and my sim has been disconnected by three customers protection team because they believe the sim isn’t being used for personal use, they now say they will reconnect in 24hours.
Click to expand...
I used 3 data sims but wouldn't touch phone on Payg or contract with them.scammers, habitual liars, they could get a job with Telefonica if they aren't ex-employees of them.
 
Manic said:
If you log into the Teltonika control page and select network and scroll to service mode, you can change this to 3g&4g,mine was on 4G lte. I’ve just done a quick test and it’s nearly half the speed on the 4G lte setting , so worth checking.
View attachment 613278
Click to expand...
Thanks. Went from 2mbs to 3mbs on 3 network. My iphone on Vodafone is getting 10mbs.
 
Still an ongoing problem, going around in circles,I’m pulling my hair out.
They rang to say the sim is unblocked, good it’s working, turn it on this morning- no it’s not-blocked again.
Ring customer services- I got to email customer protection ( can’t ring ) but the email they gave me comes back straight away unable to send. Try live chat and they say I have to email another address to create a password.
So round and round.
They still say I’m using it for business😡
 
RichardB said:
What kind of speed do you get with 3 in your rut950. I have 3 and a rut955 and it’s really slow - nothing more than 4mb down rate. Vodafone sim is much faster so I don’t think it’s my rut or aerial slowing ot
Click to expand...
I have a RUT 850 and get between 8 and 28 mbs on a Smarty unlimited sim (3 network) in the UK and France.

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You may find that the RUT950 does not always work properly as it does not support Band 32 (1400 MHz). That is used by Three and Vodafone in some areas ... I think that is correct, and just checked it out quickly on line. I have one and that was my conclusion!

Cheers
 
Stealaway said:
And me last year.
It looks like I'm moving elsewhere next month
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I've just left Three after probably 20 years.
They did say though that I wouldn't be charged for roaming if I carried on with my existing contract 12Gb for £8.26 - forever it seems.
I still decided to move to O2 ------20Gb for £8 and no European roaming charges.

Perfect :clap2:
 
I think I will move to Smarty because you can stop the payments for upto 6months and then get a Sim in eu.
 

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