Thetford Customer Service (1 Viewer)

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Apr 30, 2018
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As above. Bit of a long shot. but, does anyone have a contact telephone number for Thetford.

Thanks in anticipation.
 

meanders

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Jun 28, 2008
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It will not get you anywhere. I found it a couple of years back... They will only talk to dealers and certified service companies. Emails to the CEO did not exact any response.
 
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DerryW
Apr 30, 2018
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It will not get you anywhere. I found it a couple of years back... They will only talk to dealers and certified service companies. Emails to the CEO did not exact any response.
Thanks meanders.
I could not find any contact details for Thetford eu anywhere on the web. However I did find a number for the Netherlands office who were only happy to give me the number for the UK customer service dept: 01709 766750. Email: infogb@thetford.eu
Now the good bit (for me at least) Thetford are replacing the entire power control unit including fitting under warranty even though the unit is out of warranty. Result and a big thumbs up for Thetford.

Thanks to everyone who responded to my original post.
 

meanders

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Glad you put the number here so others can find it. Hopefully they are changing their attitude from pre pandemic.
 
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DerryW
Apr 30, 2018
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What the person (Sarah) said is they are aware of a small number of faulty PCB’s which they’re replacing with an upgraded module (I think she said with 4000 model)
Under warranty.
I had to send them the serial number and photograph of the faulty PCB.

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Feb 19, 2020
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What the person (Sarah) said is they are aware of a small number of faulty PCB’s which they’re replacing with an upgraded module (I think she said with 4000 model)
Under warranty.
I had to send them the serial number and photograph of the faulty PCB.
They sent me a new one FOC outwith warranty. It was a 3000 series but I think it's the same PCB. with the amount of failures I've heard about its more than a "small number "
 
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DerryW
Apr 30, 2018
2,082
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Mid Suffolk
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Adria Matrix 670DC
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Motorhoming since 2018.
Following on from the above. Whilst we wait for the new module to be fitted, would we be able to use the fridge on either 240v EHU or Gas. I have disconnected the 240v and 12v supplies at the joining blocks, purely as a safety measure.

Thanks Derry
 
Feb 19, 2020
1,538
1,751
North Ayrshire
Funster No
68,864
MH
Adria Matrix 670SC
Exp
Newbie
Following on from the above. Whilst we wait for the new module to be fitted, would we be able to use the fridge on either 240v EHU or Gas. I have disconnected the 240v and 12v supplies at the joining blocks, purely as a safety measure.

Thanks Derry
As long as you have the low current power feed connected for the fridge controls and the pcb still connected I would think it will work unless the pcb is damaged. With the 20 amp fuse on mine blown it still worked on gas and 240v ac
 

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