- Jan 10, 2013
- 5,958
- 7,354
- Funster No
- 24,227
- MH
- Warwick XL PVC
- Exp
- Still trucking and learning
February '17: Ordered a brand new Frankia with a rear lounge and after a lot of deliberation chose the upholstery - pale grey on lounge seats, cream on lounge backs and cream/grey on front seats.
June '17: Van arrived. Front seats were perfect, however the lounge seats were cream when they should have been grey and the cream on the lounge backs did not match the cream on the front seats. Dealer spotted this before we took delivery and said they would ensure that Frankia sent a whole new set of covers for the lounge. Was told the mismatch occurred because the seats come from a different factory to the lounge covers and they had obviously used a different batch number of the material. We took delivery of the van and went away for a couple of months.
November'17: Went back to dealer to view the replacement upholstery. It was even worse - the pale grey had somehow become almost an olive green. Refused to accept it. Dealer said they would re-order again from Frankia. A couple of weeks later dealer called to say that Frankia had stopped using the material we had originally chosen and we that would have to come back and choose an alternative.
Mid November'17: Back to dealers. Chose a completely different material, although knowing that it wouldn't be as stain resistant as our first choice persuaded the dealer to Scotchguard the new fabric when it arrived. I said we would also need new carpets as this material did not match the carpets supplied to go with the first material.
January'17: New covers finally arrived. Dropped van off at dealers on Thursday and are off to pick it up today. Dealer called yesterday to say that Frankia had also sent a complete new set of curtains along with the new upholstery and carpets.
Today: Leaving in an hour or so to collect van - just hoping I like the new upholstery as there is a lot of it given we have a big rear lounge and it is totally different to what we originally chose.
So, all in all it's taken 7 month to sort this and several unneccesary visits (3 hour round trip) to the dealer.
I have to say that the dealer (SMC) has been very much on top of this and quite apologetic all the way through. Just dissappointed that Frankia has taken so very long to put this right.
Wish me luck.
June '17: Van arrived. Front seats were perfect, however the lounge seats were cream when they should have been grey and the cream on the lounge backs did not match the cream on the front seats. Dealer spotted this before we took delivery and said they would ensure that Frankia sent a whole new set of covers for the lounge. Was told the mismatch occurred because the seats come from a different factory to the lounge covers and they had obviously used a different batch number of the material. We took delivery of the van and went away for a couple of months.
November'17: Went back to dealer to view the replacement upholstery. It was even worse - the pale grey had somehow become almost an olive green. Refused to accept it. Dealer said they would re-order again from Frankia. A couple of weeks later dealer called to say that Frankia had stopped using the material we had originally chosen and we that would have to come back and choose an alternative.
Mid November'17: Back to dealers. Chose a completely different material, although knowing that it wouldn't be as stain resistant as our first choice persuaded the dealer to Scotchguard the new fabric when it arrived. I said we would also need new carpets as this material did not match the carpets supplied to go with the first material.
January'17: New covers finally arrived. Dropped van off at dealers on Thursday and are off to pick it up today. Dealer called yesterday to say that Frankia had also sent a complete new set of curtains along with the new upholstery and carpets.
Today: Leaving in an hour or so to collect van - just hoping I like the new upholstery as there is a lot of it given we have a big rear lounge and it is totally different to what we originally chose.
So, all in all it's taken 7 month to sort this and several unneccesary visits (3 hour round trip) to the dealer.
I have to say that the dealer (SMC) has been very much on top of this and quite apologetic all the way through. Just dissappointed that Frankia has taken so very long to put this right.
Wish me luck.