swift warranty repairs (1 Viewer)

[busby]

At the end of the day THE DEALER is responsible not SWIFT but for customer satisfaction they should sort this terrible mess out. BUSBY.

 

[robnchris]

Again a fantastic amount of support which Ian my mate is grateful for, he has spoken with both Swift and the dealers to no avail for the last month and has now decided after a couple of sleepless nights they want to get this over with and not let it fester so the motorhome is going to a reputable repairers at his own cost tomorrow.
The job should take around 5 days after which it'll be sound and water tight and they'll have the peace of mind to know it's been a good job done, and they can get back to enjoying some quality time away together, which lets face it is all any of us want from our motorhomes.

 

[jhorsf]

Because people will not fight for their rights that is why they keep building this inferior stuff your friend has the law on his side he needs to take advice it could be free if he is covered by a policy.
Your friend like most people do has decided to take the easy way out and pay for the repairs we should be fighting back not rolling over
All it takes is a little effort and people power to organise outside the dealers its worked before and will work again.

You wonder why Germans get better vans I will tell you why they will not put up with the crap we do.

I do not blame your friend for paying as he just wants to get on with things but this is exactly HOW they get away with it

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[robnchris]

Because people will not fight for their rights that is why they keep building this inferior stuff your friend has the law on his side he needs to take advice it could be free if he is covered by a policy.
Your friend like most people do has decided to take the easy way out and pay for the repairs we should be fighting back not rolling over
All it takes is a little effort and people power to organise outside the dealers its worked before and will work again.

You wonder why Germans get better vans I will tell you why they will not put up with the crap we do.

I do not blame your friend for paying as he just wants to get on with things but this is exactly HOW they get away with it

It`s hardly fair to say my friends have rolled over, they have done everything required re the paperwork, had talks with both dealer and manufacturer on many occassions.
It would be fair to say that they have lost heart but also they have suffered in their home lives, both lost weight, suffered stress with the financial worry of their investment and what will happen next.

This motorhome has a design fault, that is a fact and it appears everyone knows about it yet Swift still hide behind the it`s out of warranty, rather than coming clean and saying this was all our fault caused way back on the drawing board, ok by the letter of the law the warranty has expired but that doesn`t change the fact that all the people that have bought a Swift motorhome will have the same problem.
If I owned any swift motorhome I would be checking my floor for damp.
Odd how the motorcar industry if they have a similar situation they just issue a recall and sort the problem out.

They have however made the decision to not let this affect their lives anymore, you can only put up with so many sleepless nights with worry and they they want to move and get on with enjoying their lives.
I personally don`t blame them for that.

 

[Terry]

Thanks for the update People are different so I hope they enjoy there van :thumb: Me I would have had the flyers and press there in fact I still would I think the law would be on there side using the 6 yrs European jobby but now alas we will never know UNTIL the next van rears it's head
Wish Ian and his family all the best
Terry

 

[Jazzbow]

Robnchris, I'm on the swift forum, I started a thread there and here's a response from one of the swift folk
I can't comment on this case without knowing more detail and understanding all the facts of the claim.
If the customer wishes to contact me direct or to join and provide me with details I am happy to get involved, I do not have enough information to trace the customer and therefore comment.
Andy
aspacey@swiftleisure.co.uk

They have closed the thread though!

good luck x

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[Geoffers]

I can't comment on this case without knowing more detail and understanding all the facts of the claim.
If the customer wishes to contact me direct or to join and provide me with details I am happy to get involved, I do not have enough information to trace the customer and therefore comment.
Andy
aspacey@swiftleisure.co.uk


I have just commented on Swift talk about a possible similar problem on my 644.
Above is a response on there this morning which I take is relating to this thread.

 

[Scout]

Of course you are correct by the letter it`s out of warranty hence Swift can and have said on your way it`s not our problem...how short sighted from Swift.
Isn`t that the biggest mistake Swift are making, one pictures an office at Swift headquarters with someone holding warranties waiting for them to expire and at the stroke of midnight tearing them up.

Where is the customer realtions and care here, don`t they have pride in their product are Swift happy that their motorhomes are on forecourts with damp floors, a result of poor design and previous customers walking away and going somewhere else.

This is such an easy example of how to keep customers happy and achieve a reliable and trusted name, if they had said look it`s out of warranty but as it`s only going to cost us say £2000.00 we`ll keep this customer happy and make ourselves look good in the bargain, or they could have offered to say pay half the costs again making friends and keeping those that have invested their hard earned cash with them sweet.
No they have chosen the hard line, put two fingers up to and lost another customer, this isn`t a company with a policy of continual improvement in my eyes.

it wold not cost them that much, remember 20% of the quotation is VAT,
if done free of charge theres no VAT, if done as a training exersise by Swift for thier younger trainee staff (with experanced trainers) then the cost is effective as they (swift) are getting thier staff experance.

 

[rolandrat]

Just to side step a little, I went with a relative to pick up his caravan from a reputable repair company after having a new habitation door fitted because of a break in. He had asked them to service it as well. One thing that was found was a porous seal around the Truma heater flue which in turn had caused corrosion to set in on the internal flue and the heater components as well. It was all replaced and my relative is a happy chappie. He was told that faulty seals can cause serious damage to the ceiling timbers and linings and water can travel to other vulnerable areas. The caravan is a Coachman VIP and is 5 years old. Looks like it was caught just in time and highlights the importance of regular habitation checks.

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[Peter JohnsCross MH]

Looks like it was caught just in time and highlights the importance of regular habitation checks.

Very true but its even more important to get it done PROPERLY, it its not then the problem will not be spotted


Peter

 

[jhorsf]

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act/

If the retailer refuses to repair the goods, and they won't replace them either, you may have the right to arrange for someone else to repair your item, and then claim compensation from the retailer for the cost of doing this.
You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.


Proving your claim for faulty goods
If your claim under the Sale of Goods Act ends up in court, you may have to prove that the fault was present when you bought the item and not, for example, something which was the result of normal wear and tear.
If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were of satisfactory quality, fit for purpose, or as described when it sold them.
For example, by showing that the problem was caused by an external factor such as accidental damage.
Expert's reports
Beyond six months, it's up to you to prove that the problem was there when you received the goods even if it has taken until now to come to light.
So, you may need to prove that the fault was not down to ordinary wear and tear or damage you caused, and that the product (or a component) should have lasted longer than it did.
To do this you may need an expert's report, for example, from an engineer or a mechanic.
Always try to keep the cost of any report proportionate to the value of the claim and, if you can, try to agree on an expert you and the seller both agree has the necessary expertise.

 

[IanF]

May I suggest that your friend joins the swift group forum ? Whilst on it, post his problem and see if he can speak to ash?


I have never found swift anything other than extremely helpful in resolving stuff.

However what I don't understand is at what point does a warranty run out? If it is 3 years hen it's 3 years? Why would you expect anything different if its 3.5 years? After all it's out of warranty?

Would you take a TV back for a refund or repair if it went wrong after 18 months if the warranty was for 12?

Should the service engineer not of noticed defective locker seals at its last service?


Not much help I know, but sometimes the other side needs to be examined.



If there is a problem with this model then I'm sure ash would know about it, (not the ash on here but on swift talk )


Good luck with it.

Hi - I'm sorry but you've struck a real bum note with me on this one.Why should anyone buy any goods which turn out to be "not fit for purpose" and lose that basic right to be compensated for an inherent design fault. It doesn't matter whether it's a TV,a MH or a Biro all goods must last what a "reasonable man" would expect- so says the law of the land. You may guess that in my former working life I fought and won many battles where supply companies thought they could cowardly cower behind their warranties failing to appreciate that inherent design faults are not at the expense of the purchaser.
Regards Ian:Angry::Angry::Angry::Angry:

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[hdvrod]

Because you can only like and not dislike oh:

And leave adverse comments!

 

[Terry]

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act/

If the retailer refuses to repair the goods, and they won't replace them either, you may have the right to arrange for someone else to repair your item, and then claim compensation from the retailer for the cost of doing this.
You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.


Proving your claim for faulty goods
If your claim under the Sale of Goods Act ends up in court, you may have to prove that the fault was present when you bought the item and not, for example, something which was the result of normal wear and tear.
If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were of satisfactory quality, fit for purpose, or as described when it sold them.
For example, by showing that the problem was caused by an external factor such as accidental damage.
Expert's reports
Beyond six months, it's up to you to prove that the problem was there when you received the goods even if it has taken until now to come to light.
So, you may need to prove that the fault was not down to ordinary wear and tear or damage you caused, and that the product (or a component) should have lasted longer than it did.
To do this you may need an expert's report, for example, from an engineer or a mechanic.
Always try to keep the cost of any report proportionate to the value of the claim and, if you can, try to agree on an expert you and the seller both agree has the necessary expertise.

Well since Swift have admitted the fault backed up by (if I remmember) JCMs -on a few then I would have them in court After all would you want a 4 yr old van with a soggy floor - or do you imply sell it on in the hope that someone won't notice and again get stung by not knowing.ALL IN ALL it does not alter the FACT that Swift have been producing vans since 2005 ish through to 2007 possibly missing 2008 and now we are onto 2009 vans DOES NOT BODE WELL FOR SWIFTin my book which is a shame because I think they produce some of the nicest vans around

 

[IanF]

Again a fantastic amount of support which Ian my mate is grateful for, he has spoken with both Swift and the dealers to no avail for the last month and has now decided after a couple of sleepless nights they want to get this over with and not let it fester so the motorhome is going to a reputable repairers at his own cost tomorrow.
The job should take around 5 days after which it'll be sound and water tight and they'll have the peace of mind to know it's been a good job done, and they can get back to enjoying some quality time away together, which lets face it is all any of us want from our motorhomes.

Fully understanding the amount of distress this has caused Ian must ensure he gets a full set of photographs of the defect/s, a detailed specialist report on the cause of the defect/s and good bottle of the hard stuff if he enjoys that-then off to the solicitors. Should the photographs and report prove that it was an inherent design fault,faulty workmanship or a failure/negligence in any way by the Swift group then Ian's bank balance should be restored at least. Don't let this disaster if it is established not to be Ian's fault ( which is virtually impossible ) cause him any morestress/ grief or cost.:thumb::thumb:
Regards Ian

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[Romatone]

Swift ..Swift.....Swift. .... Damp....Damp ...Damp

So sorry to hear of the damp problems with this guys Swift Motorhome , sadly it does seem synonymous with not only the Swift models but throughout our manufacturing industry. I have read , heard and watched programmes concerning, not only about water ingress, but in poor manufacture throughout our manufacturing industry. I think the program'Don't get Done get Dom' got involved with this manufacturer, seen on TV a couple of weeks ago. Our process for excellence/ quality is very poor. I have been thinking about coming out of my Brilliant Hymer B544 and have looked at the Swift Caravans but I am completely put off by these never ending reports of poor quality. Some people are so gullible, easily led and so let down by the dealers and the manufactures. People say that the Hymer caravans are overweight but to me the build quality that I have experienced is very good. My problem is that I would have to change my car in order to achieve the correct towing figures, and not affordable at the moment
Romatone

 

[rolandrat]

Very true but its even more important to get it done PROPERLY, it its not then the problem will not be spotted


Peter

Peter, I'm assuming that you mean the habitation check, the guys that carried out the door replacement work and the follow on service are top of the tree and are well respected by all the dealers in this area. They have many years experience. I know that they take on problem work that some dealers shy away from.

 

[Daveo2006]

After reading these posts i am going to re mastic my motorhome as the application of the mastic is poor by anyones standards.Its very messy and uneven.They must have put the boy on the job.The silly thing is applying sealant can be made so easy with the right tools.I do all my own masticing at work after the fitment of bathrooms, showers etc and have never had a come back and also do a tidy job if i say so myself.I have been looking at the sealants used for motorhomes and caravans and it seems to be pointing towards sikaflex 221.Can anyone suggest abetter quality sealant for the purpose before i order. Cheers Dave.

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[Daveo2006]

bump

 

[dshague]

have also posted on swift talk about this van ,,got this reply from andy at swift ..

Hi Dave I do need to know the details of this customer or a name of the advisor who called so I can trace them on our system. If you are in conact with them please ask them to email me and I will look into this, aspacey@swiftleisure.co.uk Andy

found andy at swift to be very helpful :thumb:

 

[haganap]

Hi - I'm sorry but you've struck a real bum note with me on this one.Why should anyone buy any goods which turn out to be "not fit for purpose" and lose that basic right to be compensated for an inherent design fault. It doesn't matter whether it's a TV,a MH or a Biro all goods must last what a "reasonable man" would expect- so says the law of the land. You may guess that in my former working life I fought and won many battles where supply companies thought they could cowardly cower behind their warranties failing to appreciate that inherent design faults are not at the expense of the purchaser.
Regards Ian:Angry::Angry::Angry::Angry:

No need to apologise,

The simple fact is that some of us can't b assed to invest the time effort and stress in the way you have done so in the past. Doesn't make it right. Tbh I would earn more money working the hours it would take for me to argue than what the cost of repair would be...

We're all different, but please continue to read the answer below.

have also posted on swift talk about this van ,,got this reply from andy at swift ..

Hi Dave I do need to know the details of this customer or a name of the advisor who called so I can trace them on our system. If you are in conact with them please ask them to email me and I will look into this, aspacey@swiftleisure.co.uk Andy

found andy at swift to be very helpful :thumb:

I suggested this in my first post,

I too have found swift and in particular ash very helpful. On three occasions in this post now, the OP has been advised to get his friend in contact with ash or Andy at swift.
I urge the OP to get his friends to follow that line before they pay and get it done, then come back and comment when swift give their reply.

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[robnchris]

Robnchris, I'm on the swift forum, I started a thread there and here's a response from one of the swift folk
I can't comment on this case without knowing more detail and understanding all the facts of the claim.
If the customer wishes to contact me direct or to join and provide me with details I am happy to get involved, I do not have enough information to trace the customer and therefore comment.
Andy
aspacey@swiftleisure.co.uk

They have closed the thread though!

good luck x

Hi Jazbow,

Thanks for the mail, I'm surprised they closed the thread, I'm really surprised that Swift are now wanting to get involved when they have rejected and refused to help on two previous occasions, still I will pass on the messages to Ian and Tracey.
Thanks agin for posting on the Swift forum.
My best regards Rob.

 

[IanF]

Hi Jazbow,

Thanks for the mail, I'm surprised they closed the thread, I'm really surprised that Swift are now wanting to get involved when they have rejected and refused to help on two previous occasions, still I will pass on the messages to Ian and Tracey.
Thanks agin for posting on the Swift forum.
My best regards Rob.

Great news that Swift want to get involved>Hopefully not only will Ian's MH problems and costs will be resolved but Swift can improve their Design and Quality checks to try to ensure others don't get into the same situation. More important if Swift want to reverse their negative publicity then they must ensure Ian's case must be turned into a real positive for them.
Ian hope this is effectively and quickly finalised for you-no one should have treated as you have been. Swift must now redefine what they mean by customer care!
Warmest regards
Ian:thumb::thumb:

 

[DesRes]

I've been following this thread with interest these past days, not a Swift owner, but very easily could have been and my budget would have been for an "Escape".
My heart goes out to this couple, having done all the right things in their motorhome ownership and still fallen foul.
Things appear to be looking up with their case and it could be as a result of the direct action and support from individuals on this forum.
One question, where is the dealer in all this and who are they, or did I miss that information somewhere?
Good luck to them and here's hoping for a satisfactory outcome.

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[robnchris]

Again Ian and Tracey send their thanks to everyone who has read and made a contribution to this thread, pleased to say that Swift have now contacted him saying they will review the situation and contact him on Monday to discuss the outcome.
Fingers crossed they come to their senses and do the decent thing.
Thanks again everyone:thumb:

 

[Geoffers]

Just to shed some light on why my mates motorhome has damp ingress and wet floors.
The outer side walls don`t go past the floors, they finish about 3mm to 5mm above the bottom of the floor panel, water runs down the side and end panels and down the awning, corner jointing strip.
The bumper and side wall skirts cover this but aren`t sealed so water tracks inside them and soaks into the floor panels.
Clearly a design fault which Swift won`t recognise, apparently the Swift Bolero`s are built the same way...
Nice one Swift....

We have one of the first escapes , 4 year old now,so after reading this thread ,blind panic ! So underneath with the protameter Constant reading of 17 to 19 % a little higher than I would expect, but it is fairly damp weather at the moment.Looking at a caravan web site on damp checking the figure looks about right.(Happy Days)
Looking at the sealing the side skirts are sealed top and underneath, the rear skirt/bumper has a top gasket but as above there is a small area around the awning rail which is not (about 50mm) so have sealed this area.Underneath the back bumper the floor is sealed with a metal trim. So I cannot see exposed edges of the flooring.:thumb: