subscriptions

[Traveler]

I received an E-Mail 04-04-22 confirming subscription payment. Today 08-04-22 received an E-mail informing me my account had expired. confused.
Traveler.

 

[Jim]

Our system treats each subscription as a separate item, so on Monday you took out a Recurring subscription, and for a couple of days that overlapped with your old subscription. Then your old one ended and the system is too dumb to know you don't care as you've bought another. So it tells you its ended.

However a script runs to ensure any overlap is added to the existing sub, so the sub you bought on Monday will end 1 year and 5 days after you bought it, so you don't lose any days.... Confused? I am