Subscription Renewal (1 Viewer)

Feb 22, 2016
3,366
9,877
York
Funster No
41,744
MH
Bailey 620 Approach
Exp
Since 2015
On 10/2/23 I received an email from MHF that my subscription would expire in 7 days. I renewed the same day for another year and received a receipt on 10/2/23. My subscription is shown as expiring on 10/2/2024.
This evening, 17/2/2023 I received an email from MHF saying my subscription ends today.
There is clearly something wrong. The email this evening does not permit a reply so Iā€™ve posted here.
Am I a subscriber or not? Thanks.
 

Jim

Ringleader
Jul 19, 2007
35,609
124,955
Sutton on Sea, UK
Funster No
1
MH
Adria Panel Van.
Exp
Since 1988
Our system is a bit dumb, it sees the one-year sub you had previously and the new auto renewal sub you just purchased, as completely separate items. As the old sub ends the system is not intelligent enough to know your new sub will cover it and insists on telling you a sub is ending.

If you need to contact me you can click on my avatar and choose start a conversation, or click on contact us that appears in the menu and on every page of the site at the bottom right. (y)

Subscribers  do not see these advertisements

 
OP
OP
Ingwe
Feb 22, 2016
3,366
9,877
York
Funster No
41,744
MH
Bailey 620 Approach
Exp
Since 2015
Our system is a bit dumb, it sees the one-year sub you had previously and the new auto renewal sub you just purchased, as completely separate items. As the old sub ends the system is not intelligent enough to know your new sub will cover it and insists on telling you a sub is ending.

If you need to contact me you can click on my avatar and choose start a conversation, or click on contact us that appears in the menu and on every page of the site at the bottom right. (y)
Thanks, I understand. šŸ‘
Incidentally, I have sent two messages to ā€˜Contact usā€™ as well as a conversation with Jim regarding my exclusion to the U shaped forum but have received no reply. Just sayingā€¦..
 

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