RedFrame
LIFE MEMBER
As some of you know, we're building a PVC at the moment and today I've had an experience that I have to share.
One of the things I wanted to test before covering the cable to the remote control with insulation was the Sterling B2B 120A Charger. For information Groot is fitted with a 14v 180A Alternator.
After everything was connected according to Sterling Power's latest guide the unit would only provide 80A at the Lithium battery, which I wasn't particularly impressed with.
I called Sterling and was put into a Menu system, which didn't baud well for the interaction! I was more than shocked when, after pressing 3 for technical, "Ben" answered the call within 2 rings! He was pleasant to speak to, didn't treat me like I was an idiot (he obviously doesn't know me), listened to what I had to say, asked me questions that were clear and concise, then provided a list of tests to complete.
I had several interactions with a couple of Sterling staff throughout today and at each stage they've been absolutely brilliant.
I'm totally happy with the outcome, and overjoyed in the knowledge that we've invested in something that is so passionately supported!
A Thumbs-up for Sterling Power !
Cheers
Red
One of the things I wanted to test before covering the cable to the remote control with insulation was the Sterling B2B 120A Charger. For information Groot is fitted with a 14v 180A Alternator.
After everything was connected according to Sterling Power's latest guide the unit would only provide 80A at the Lithium battery, which I wasn't particularly impressed with.
I called Sterling and was put into a Menu system, which didn't baud well for the interaction! I was more than shocked when, after pressing 3 for technical, "Ben" answered the call within 2 rings! He was pleasant to speak to, didn't treat me like I was an idiot (he obviously doesn't know me), listened to what I had to say, asked me questions that were clear and concise, then provided a list of tests to complete.
I had several interactions with a couple of Sterling staff throughout today and at each stage they've been absolutely brilliant.
I'm totally happy with the outcome, and overjoyed in the knowledge that we've invested in something that is so passionately supported!
A Thumbs-up for Sterling Power !
Cheers
Red