A thoughtless tree branch decided to remove the flue top from my 1987 Hymer 660. What use it was to the tree I'll never know. The hunt for a replaceent started at the Truma stand at the International Caravan and Motorhome Show at the NEC where they gave me a catalogue and a telephone number for Autocraft. Obviously I needed to know the details of the heater flue and as the van was in Portugal at the time I could not sort it out there and then. Now in Portugal and with access to the van I emailed Autocraft asking if they could help. No reply. A week later I tried again. No reply. I "Googled" "Truma Flue Spare Parts" and came up with caravan accessories - boat accessories - motorhome accessories - camping gear - caravan parts - camping equipment - uk - kayaks - canoes - discount wakeboards - water ski shop They had the spare listed but I made a mistake trying to register on their site and, as it was late in the day, I left it until the next morning. When I logged on the next morning there was an email from them as they had noticed my failed attempt to contact them and offered help with the process. I ordered the part and have just been emailed to let me know that it is on its way... Now where am I going to the next time I am buying stuff?