South Downs motorhomes a quality service

Jan 8, 2014
959
2,194
Emsworth
Funster No
29,620
MH
Bailey 740
Exp
2013
After reading several threads over the last couple of months regarding poor service or van not arrived after paying deposit ect. I thought I would like to have something positive to say about my experience from Southdowns Motorhomes.

We have gone from a self build motorhome to a coach build travel van which is 2008 so quite an old van on motorhome forecourts, but for us this was a big financial outlay as we are both still working, self employed and took a huge amount of our savings and to say I was apprehensive would be an understatement.

Well we picked up the van on the 8th July and was informed by Stephen from sales that there was a small crack on the n/s trim near the bumper and this sectioned was ordered from Burstner but had not arrived and they would call me back after we had come back from holiday in France.

During our holiday I discovered the hab batteries only held a charge for a couple of days and I emailed Stephen and as we were due to go on EHU at the next site they would check the batteries upon my return.

Well we collected the van last night and not only had they replaced the side trim but also the bumper panel complete and the other side trim. 2 new varta 90ah batteries were also installed.

I believe I had the same service as someone spending 90k on a motorhome.

So a big thank you to Southdowns for the quality of service you have provided.

So should we have threads for positive services instead of just negative experiences.
 

Brisey

LIFE MEMBER
Sep 4, 2007
8,115
17,531
Sutton on Sea
Funster No
223
MH
Coachbuilt
Exp
Since 2003
Glad to hear that all worked out well for you Daz.
Nice to hear of good service for a change.
 
Aug 6, 2013
7,836
6,601
Kendal, Cumbria
Funster No
27,352
MH
A Class
Exp
since 1999
After reading several threads over the last couple of months regarding poor service or van not arrived after paying deposit ect. I thought I would like to have something positive to say about my experience from Southdowns Motorhomes.

We have gone from a self build motorhome to a coach build travel van which is 2008 so quite an old van on motorhome forecourts, but for us this was a big financial outlay as we are both still working, self employed and took a huge amount of our savings and to say I was apprehensive would be an understatement.

Well we picked up the van on the 8th July and was informed by Stephen from sales that there was a small crack on the n/s trim near the bumper and this sectioned was ordered from Burstner but had not arrived and they would call me back after we had come back from holiday in France.

During our holiday I discovered the hab batteries only held a charge for a couple of days and I emailed Stephen and as we were due to go on EHU at the next site they would check the batteries upon my return.

Well we collected the van last night and not only had they replaced the side trim but also the bumper panel complete and the other side trim. 2 new varta 90ah batteries were also installed.

I believe I had the same service as someone spending 90k on a motorhome.

So a big thank you to Southdowns for the quality of service you have provided.

So should we have threads for positive services instead of just negative experiences.
I bought a 2005 B584 from Southdown last October and my experience was exactly the same as yours. Excellent service and a very helpful Stephen. And I should have said something on here at the time.
 
May 25, 2014
631
699
East Sussex
Funster No
31,639
MH
A class Hymer
Exp
newbie
maybe's a new section , where we can post reviews (good and bad) of service received from dealers.( don't throw any bricks this way if there is such a section)

I popped into Premier Motorhomes (birdham, Chichester) as I was passing 'tother day, found , Chris Davies, Accessories shop manager very helpful. (to the point of emailing PDF file of 1988 - 89 Hymermobil to my inbox)
 

Floydster

LIFE MEMBER
Jul 21, 2013
805
1,524
East Sussex
Funster No
27,036
Exp
2013
Always good to hear positive comments regarding dealers, there's so many "run of the mill" or poor dealers about. Congratulations to Southdowns.(y)
 
Sep 23, 2013
2,340
2,715
Lincs
Funster No
28,231
MH
Globecar Campscout PVC
Exp
Since 2008 (started in a VW T4 campervan)
Yes, under Quick Links (might be a quite recent addition:)).
 
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