Firstly I am in no way connected with this company, but the outstanding customer service they have given me over the last week has made me put pen to paper as it were. Late last month we were browsing in Currys sale for a new sat nav, (both our Tomtoms had failed one just out of warranty so decided to go for another brand) To my suprise I came across a Snooper Ventura S2000 for a claimed half price of £169, snapped it up thinking it would do for both car and MH. Using it a couple of weeks later it failed to show a local roundabout that had been constructed almost 2 years before. Checked on Snooper website map update available at a cost so I phoned Performance Products and was put through to their Tech Dept where a very helpful guy set up their site to allow a free download of the UK & Europe mapping. This download took over 6 hours for 2gb (live in a tiny very rural village with abysmal broadband speeds). That evening I attempted to update the sat nav but the download would not unzip , emailed Snooper they replied almost instantly and asked me to phone whilst at my computer. Thurs morning I phoned and they offered to send a the download on DVD free! It arrived on Sat and following the enclosed instructions I attempted to update my sat nav, it caused the device to freeze on start up screen and display an error message. Phoned up on Mon morning and as ever the helpful guy asked me to post whole unit to them, mentioned I needed it for later this week, so posted 1st class at lunchtime Mon, it arrived by Fed Ex courier at lunch time today (Wed) fully functional and updated. Thats what I call exceptional customer support, a big thank you to Snooper at Performance Products.