R
Robert Clark
Deleted User
Hi Guys
The smoke detector in my 1 month old Besaccarr MH broke today.
Googled the model number to find that Which? magazine had condemned the model as it had failed their 'smoulder' test last October.
Called my local dealer who said that they could send me a replacement, but didn't have one in stock and would have to get one from Swift which could take 2 weeks.
In desperation I asked for help on the Swift forum and was very surprised by their response.
Swift are still fitting the same part, even though it failed the Which? test - would it not have been wise to pick an alternative model, even if only to reassure customers?
Swift have refused to send me a replacement direct, as its not how they work.
I am surprised that Swift would put a company policy ahead of customer safety.
I am also surprised that they would not simply go the their stores and put a smoke detector in a box and post it to the dealer by first class post.
Thankfully its not an expensive part to replace myself, and that is what I will do, as my families safety is more important to me than arguing the toss with those guys!
(rant over!)
The smoke detector in my 1 month old Besaccarr MH broke today.
Googled the model number to find that Which? magazine had condemned the model as it had failed their 'smoulder' test last October.
Called my local dealer who said that they could send me a replacement, but didn't have one in stock and would have to get one from Swift which could take 2 weeks.
In desperation I asked for help on the Swift forum and was very surprised by their response.
Swift are still fitting the same part, even though it failed the Which? test - would it not have been wise to pick an alternative model, even if only to reassure customers?
Swift have refused to send me a replacement direct, as its not how they work.
I am surprised that Swift would put a company policy ahead of customer safety.
I am also surprised that they would not simply go the their stores and put a smoke detector in a box and post it to the dealer by first class post.
Thankfully its not an expensive part to replace myself, and that is what I will do, as my families safety is more important to me than arguing the toss with those guys!
(rant over!)