Sky let down (1 Viewer)

[BASA47]

For a few years have taken my spare Sky+HD box away with us in our Motorhome. When we decided to change to the Sky Q boxes at home, I fully understood that I would not get that service (SkyQ) through the old box,but was told by the Sky team and the installation Engineer, that I would still get Sky TV services through my Old box using the card paired with it. In my Sky account I have under equipment details are the Sky Q main box and mini box plus my Sky+ HD box. So on our first trip away since the start of Pandemic, we set off taking the old box with,us. Set up the TV and box only to get Freesat channels and no Sky programs. Contacted the Sky team ( didn’t tell them had it in the Motorhome) and was told no my card had been cancelled for Sky+ HD, as the Sky Q card is the only active card you can have. I explained what I had been told by the team and the engineer, but was told that information was incorrect. I pointed out that in my account it showed that my Sky+HD box was active, so why can’t I use it. Response was yes I could use it but only for Freesat. Does anyone know if it’s possible to get around that?

 

[Anthony OysterTech]

You can pair the Q card to the HD box while you're away however that will mean that the Q box and multiroom box will be unusable until the main card is repaired with the Q box. It's also a mighty great faff if you plan on going away often as the app will only let you pair twice a month. Any more and you have to talk to one of the lovely Sky team.

 

[Realist]

You can’t have two different systems active on one account (SkyHD and SkyQ). Unless as above you pair the card or if your using a standard sky dish change the LNB to a wide band and take the Q box with you.

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[Otter Spotter]

Thought this thread was going to tell me it’s raining and I cannot see more than 1/2 mile near Dalbeattie

 

[BASA47]

Hi Anthony I didn’t know you could use the Q box card with the Sky+HD box. It wouldn’t be problem about the Q boxes at home, so will try that on our next trip. That’s really helpful advice
Thanks Realist, I have a Snipe 2 Sat. so can’t change the LNB but thank you for your contribution.

 

[Swifter]

Why can’t these new sky q boxes be taken away in the motorhome ? Is it something to do with needing to be connected to the sky internet broadband in the house ? Just wondering how the these new sky q boxes work as the box can’t actually “ know where it is “ , or can it ?

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[Realist]

Sky Q don’t need broadband to work only needed for interactive services and multi room.

Therefore yes you can take the Q box away providing your dish has a wideband or hybrid LNB.

 

[Swifter]

Sky Q don’t need broadband to work only needed for interactive services and multi room.

Therefore yes you can take the Q box away providing your dish has a wideband or hybrid LNB.

thank you . I was quite up to speed on sky boxes , up until a few years ago . So it’s the dish that would need to be upgraded in most cases for it to work ?

 

[Realist]

Yes just the LNB with twin feed of course not single.

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[roger7]

I frequently pair my sky q card with the hd box in the motor home. No problems so far and I think sky are only interested in taking your subsciption.

 

[Anthony OysterTech]

Hi Anthony I didn’t know you could use the Q box card with the Sky+HD box. It wouldn’t be problem about the Q boxes at home, so will try that on our next trip. That’s really helpful advice
Thanks Realist, I have a Snipe 2 Sat. so can’t change the LNB but thank you for your contribution.

No problem. It will work as long as Sky HD carry's on running but will probably be stopped when HD is wound up.

 

[Satandpcguy]

No problem. It will work as long as Sky HD carry's on running but will probably be stopped when HD is wound up.

Which will be quite some time yet, as they still have not wound up SD, and they stopped making those SD boxes about 15 years ago! Only now a few Sky pay channels are HD only...so will be many years yet before Sky HD is wound up...

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[Realist]

No plans now or in the future to remove HD content, may be more UHD on its way.

 

[Anthony OysterTech]

Which will be quite some time yet, as they still have not wound up SD, and they stopped making those SD boxes about 15 years ago! Only now a few Sky pay channels are HD only...so will be many years yet before Sky HD is wound up...

Get what you're saying Satandpcguy but I assumed that Sky SD subscriptions were no longer active which, as I understand it, means that you can no longer pair a Sky card to an SD box. Is that not right??
My thinking was that when Sky get rid of the HD subscriptions and just have Q then they would stop customers being able to pair a Q card with a HD box. Nothing to do with the actual satellite transmissions.

 

[Realist]

Not true, a call to Sky with the STBs NDS number and they can pair the card, no subscription needed.

Same situation as if you purchased a free view card from Sky the box your putting it in Sky have no clue what the NDS number is so a simple call is needed and job done.

But.......... it’s a pain in the ass moving cards around like this and I would just get a basic none Q subscription and leave the card in the MoHo.

Get what you're saying Satandpcguy but I assumed that Sky SD subscriptions were no longer active which, as I understand it, means that you can no longer pair a Sky card to an SD box. Is that not right??

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[Satandpcguy]

Not true, a call to Sky with the STBs NDS number and they can pair the card, no subscription needed.

Same situation as if you purchased a free view card from Sky the box your putting it in Sky have no clue what the NDS number is so a simple call is needed and job done.

But.......... it’s a pain in the ass moving cards around like this and I would just get a basic none Q subscription and leave the card in the MoHo.

Pairing a "Freesat from Sky" free to view card is only needed for one channel... Local TV,
The other two channels the card gives access to (Yesterday+1 and 4Music), do not need pairing.
Which I gather Sky have stopped supplying now anyway.

Get what you're saying Satandpcguy but I assumed that Sky SD subscriptions were no longer active which, as I understand it, means that you can no longer pair a Sky card to an SD box. Is that not right??
My thinking was that when Sky get rid of the HD subscriptions and just have Q then they would stop customers being able to pair a Q card with a HD box. Nothing to do with the actual satellite transmissions.

Sky no longer activate cards for SD boxes.
Dont think they will pair them to SD boxes either these days..
But will happily pair cards to Sky HD, Sky+HD and SkYQ boxes - just do it via your box connected to internet, or via your MySky account.
And they have quite a few people still on SD boxes only...they have not managed to push them off yet, but with a few Sky channels now going HD only, perhaps it will be sooner rather than later.
Sky Germany and Italy have already dropped the "HD" charge from their subs, if i remember correctly, again my moving a lot of their channels HD only.