For a few years have taken my spare Sky+HD box away with us in our Motorhome. When we decided to change to the Sky Q boxes at home, I fully understood that I would not get that service (SkyQ) through the old box,but was told by the Sky team and the installation Engineer, that I would still get Sky TV services through my Old box using the card paired with it. In my Sky account I have under equipment details are the Sky Q main box and mini box plus my Sky+ HD box. So on our first trip away since the start of Pandemic, we set off taking the old box with,us. Set up the TV and box only to get Freesat channels and no Sky programs. Contacted the Sky team ( didn’t tell them had it in the Motorhome) and was told no my card had been cancelled for Sky+ HD, as the Sky Q card is the only active card you can have. I explained what I had been told by the team and the engineer, but was told that information was incorrect. I pointed out that in my account it showed that my Sky+HD box was active, so why can’t I use it. Response was yes I could use it but only for Freesat. Does anyone know if it’s possible to get around that?
