Must be the only person that hasn't a positive to say about "Mick" then.
Wanted mine serviced as was promised to by the previous owner, FOC who had it fitted less than 6 months before I purchased.
Thought about having such a great reputation and despite living 100s of miles away I would also get my van serviced at the same time both mechanically and habitation.
Sent email with my requirements and plenty of time to book in.
Got an email back thanking me for my inquiry (auto response)
no follow up, tried again, same response.
So I gave up.
What I will say though is that the system works good, is fitted good and along with the front air works a treat. I had a problem with the remote, asked a question on facebook N&B group and low and behold a fitter from SAP gave me the advice I needed to re-tune the remote. Just a shame this man everyone speaks so highly of can't be bothered to answer an email.
Paul not knowing when you had tried to book in but when we were there end of June n July having work done they had just taken on a new fella to handle the emails and bookings and to help run the office and he was trying to get to grips with it all , perhaps this was the reason ?
Kath