ironduck
Free Member
Keep your eye open for an email from Sanef if you have a via-T tag. They are saying avoid using them in Portuguese hire cars.
Copy of mail:
We have been informed that customers shouldn’t use their VIA-T tags in a Portuguese hire car. This is because Portuguese hire cars have their Licence Plates registered with the Toll Road Operators. This enables the Toll Road Operators to quickly identify the registered keeper of the vehicle and the hire car company to provide the details of the hirer. The hire car companies typically charge an administration fee of circa 35€ to provide the customer details to the Toll Road Operator.
This issue is exacerbated by the free flow technology used on the Portuguese motorways. It seems that some of the toll gantry equipment does not always work correctly. When a tag isn’t read the transaction is allocated by the Licence Plate – and the above scenario results. Therefore we very reluctantly need to inform you that you shouldn’t use a VIA-T tag in a Portuguese hire car.
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However we have been informed that there is an alternative and that is to make use of the Portuguese Post Office App or Website. The App is easier to navigate than the website as it's multi-lingual. All you need to do is install the app or register your hire car on the website / app and then check 2 days after the transaction – if one appears in the list, the TAG wasn’t recorded by the gantry as you drove under it and needs to be paid for including a small transaction fee.
If you have any outstanding trips on the A22 motorway you can pay them by clicking here. For payment of other Tolls you will need to visit a Portuguese Post Office.
If you choose to use this solution you do so at your own risk.
NB. VIA-T had not been informed that their tags cannot be used in hire cars – we sincerely apologise for any inconvenience caused.
We have also included this information in our FAQs
Sanef Tolling Support
Address: Hornbeam House, Hornbeam Park, Hookstone Road, Harrogate HG2 8QT
Legal Disclaimer:
If the recipient of this email is not the addressee, such recipient is strictly prohibited from reading, photocopying, distribution or otherwise using this email or its contents in any way. Any statements made or intentions expressed in this communication may not necessarily reflect the view of Emovis Tag Ltd. Be advised that no content herein may be held binding upon Emovis Tag Ltd or any associated company unless confirmed by the issuance of a formal contractual document.
For further information about Sanef Tolling please visit our website at www.saneftolling.co.uk
Frequently Asked Questions
Copy of mail:
We have been informed that customers shouldn’t use their VIA-T tags in a Portuguese hire car. This is because Portuguese hire cars have their Licence Plates registered with the Toll Road Operators. This enables the Toll Road Operators to quickly identify the registered keeper of the vehicle and the hire car company to provide the details of the hirer. The hire car companies typically charge an administration fee of circa 35€ to provide the customer details to the Toll Road Operator.
This issue is exacerbated by the free flow technology used on the Portuguese motorways. It seems that some of the toll gantry equipment does not always work correctly. When a tag isn’t read the transaction is allocated by the Licence Plate – and the above scenario results. Therefore we very reluctantly need to inform you that you shouldn’t use a VIA-T tag in a Portuguese hire car.
----------------
However we have been informed that there is an alternative and that is to make use of the Portuguese Post Office App or Website. The App is easier to navigate than the website as it's multi-lingual. All you need to do is install the app or register your hire car on the website / app and then check 2 days after the transaction – if one appears in the list, the TAG wasn’t recorded by the gantry as you drove under it and needs to be paid for including a small transaction fee.
If you have any outstanding trips on the A22 motorway you can pay them by clicking here. For payment of other Tolls you will need to visit a Portuguese Post Office.
If you choose to use this solution you do so at your own risk.
NB. VIA-T had not been informed that their tags cannot be used in hire cars – we sincerely apologise for any inconvenience caused.
We have also included this information in our FAQs
Sanef Tolling Support
Address: Hornbeam House, Hornbeam Park, Hookstone Road, Harrogate HG2 8QT
Legal Disclaimer:
If the recipient of this email is not the addressee, such recipient is strictly prohibited from reading, photocopying, distribution or otherwise using this email or its contents in any way. Any statements made or intentions expressed in this communication may not necessarily reflect the view of Emovis Tag Ltd. Be advised that no content herein may be held binding upon Emovis Tag Ltd or any associated company unless confirmed by the issuance of a formal contractual document.
For further information about Sanef Tolling please visit our website at www.saneftolling.co.uk
Frequently Asked Questions