Roaming internet abroad

[wheelyfun]

We are in Germany trying to use our o2 unlimited data sim (part of our package from virgin volt) in our huawei compact +4g lt advanced router ( motorhome specific router)

We have used this in UK no problem , but first time abroad and although we can connect to wifi there is no internet available . Have tried calling o2 but they were worse than useless - anyone had any experience with this router or any techies that can help ??
Thanks

 

[Kannon Fodda]

You need to have changed the APN settings. The entry will be specific to your provider Virgin as a reseller of O2. Dont know what that is. Normally that needs to be done before you leave UK.

 

[Figaro]

I thought Virgin piggy backed onto EE ?

 

[irnbru]

Connect to and log into HUAWEI and turn the data roaming on

Link Removed

 

[DelMar]

When I put my new 3 SIM card into my huawei router in Spain, I could not get Wi-Fi. It should have been activated in the Uk. There was another way to activate the SIM card abroad and that was by inserting it into my mobile phone. I went to a local phone shop and the guy put my SIM card into his phone and bingo Wi-Fi, 3 activated the SIM card.

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[rod_vw]

We had dreadful Internet service in Germany earlier this summer on our phones, Plusnet are our providers. This problem only occurred in Germany, other near EU countries were OK.
On returning home I spoke to Plusnet about this and they admitted that they had some problems with O2.de and refunded both of our monthly payments for the period that we were in Germany.

 

[Diabalo]

When I got over to France a few days ago I got messages from Virgin media about updating apn settings and the same from Three for my MiFi all sorted and working

 

[Lenny HB]

We had dreadful Internet service in Germany earlier this summer on our phones, Plusnet are our providers. This problem only occurred in Germany, other near EU countries were OK.
On returning home I spoke to Plusnet about this and they admitted that they had some problems with O2.de and refunded both of our monthly payments for the period that we were in Germany.

My mate had a lot of trouble a couple of Months ago in Germany & Holland but OK last week.
We were in Germany last week and now in Holland both phones on Plusnet. Had 4G on both phones all the time, just caught up with F1.

 

[Mark McG]

You might want to check how much data you are allowed to use in Europe - 02 publish it as 25gb for new accounts

 

[rod_vw]

You might want to check how much data you are allowed to use in Europe - 02 publish it as 25gb for new accounts

Not a problem for us as we don't use anywhere near that amount.
I've got a 15Gb per month contract with unlimited voice, text and roaming for £8.00 per month.
Wife has a 7Gb per month contract with unlimited voice, text and roaming for £6 per month.
Both are monthly contracts and in five weeks in Europe we never bust those limits. We have Plusnet broadband / landlines @ home.

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[Sapper520]

We are in Germany trying to use our o2 unlimited data sim (part of our package from virgin volt) in our huawei compact +4g lt advanced router ( motorhome specific router)

We have used this in UK no problem , but first time abroad and although we can connect to wifi there is no internet available . Have tried calling o2 but they were worse than useless - anyone had any experience with this router or any techies that can help ??
Thanks

If it’s a unit supplied by Motorhome Wifi, give them a call and they’ll talk you through it. Happened to us in France, it appears some providers have issues and a new ANP needs setting up.

Worked flawlessly after than.

 

[Mark McG]

FYI - My plusnet mobile data speed is next to zero now I am in Germany. Read a post from someone else reporting the same probelm and apparently a know problem

 

[Marty Gilly and Pup]

Virgin are mostly now switched to vodaphone network. Mine transferred a couple of months ago.

 

[nicholsong]

Since you lot seem to be versed in using data-only Sims can somebody please answer this simple question.

Can data-only Sims be used to connect WhatsApp and Skype or are they blocked in some way?

 

[irnbru]

Since you lot seem to be versed in using data-only Sims can somebody please answer this simple question.

Can data-only Sims be used to connect WhatsApp and Skype or are they blocked in some way?

They can be used no problem. Im chatting on WhatsApp via mine now.

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[rod_vw]

FYI - My plusnet mobile data speed is next to zero now I am in Germany. Read a post from someone else reporting the same probelm and apparently a know problem

It was me, read above and speak to their support folks, I (and wife) got a month's credit having had a similar problem.

 

[wheelyfun]

Thanks for all replies …. Still no data after emails to and from motorhome wifi and phone call to o2 , not wasting any more time on it and will deal with it when home