Richard Baldwins Customer Care
Now had the chance to calm down but still stand behind the poor people skills of MD. When we were supposed to collect the motorhome MD told us abruptly it would be a week later than agreed. Now when he has been involved in niggles all he has achieved is to offend us as customers and drive a wedge between staff and customers. It is a good job we know Paul and Steve so well as we know we can trust them.
We picked up new motorhome (4th so far) from Richard Baldwins. Paul was fabulous as always.
When we picked up the motorhome, there were no spare keys but we were assured these would be available soon.
When tried Air con (transferred from our previous vehicle as part of the deal) on 12v it only powered fan and not compressor. Habitation door catching frame and difficult to close.
Returned motorhome after only 1 week (5th july) to have both niggles sorted as we thought. After several weeks of phonecalls and waiting, still no sign of spare keys or Air con repair.
Spoke to MD after being given run around from service who assured he would try to rectify situation.
MD returned call and said Air con (which was transferred from our previous vehicle) needed a switch which would have to be ordered from Dometic and they wouldn't know when it would be available till tomorrow (nearly 4 weeks after receiving the vehicle). In the past three weeks we have been told that the AC was sorted, only to arrive to collect and find it still not working, we have been told that it needed an inverter, the unit needs recharging with refrigerant gas and even that the unit now works on neither mains or 12 volts.
Spare keys still not available so we contacted previous owner ourselves who said keys are available to collect - MD said he would only offer to have them posted, no thought given to the problems if they go missing in the post. I am now having to travel 80 miles tomorrow to collect my own keys because Richard Baldwins after a month haven't organised this.
To add further insult the paperwork for the new motorhome didn't arrive which was odd. We eventually found out that it had gone to a different address and had been returned by the homeowner. Considering we have been customers for years I am disappointed that Baldwins didn't even manage to get our contact details correct.
Until we decided to swap our motorhome I would have said that Baldwins was second to none, but now I feel they are on a par with our previous dealer in Huddersfield who also treated us badly after spending nearly £50,000 on a new bessacarr just over 4 years ago. I have sourced an alternative dealer for Autotrail and will be taking our new motorhome there for its future services unless Baldwins get their act together.
Now had the chance to calm down but still stand behind the poor people skills of MD. When we were supposed to collect the motorhome MD told us abruptly it would be a week later than agreed. Now when he has been involved in niggles all he has achieved is to offend us as customers and drive a wedge between staff and customers. It is a good job we know Paul and Steve so well as we know we can trust them.