realistic, unrealistic or not pushy enough?

[haganap]

I recently purchased another Motorhome.
A beautiful N&B Flair which on the face of it is and will be an excellent acquisition to the haggers household.

I brought this van by PXing my N&B Arto of a similar age.

The van was advertised by a car dealer way down south. essentially it was very "keenly" priced as they don't deal in motorhomes as a rule. They are a high end Motorcar dealer and I mean High End. Story goes they had a roller for sale and someone PXd a Concorde in to the roller deal. A guy came in with my van and then PXd against the Concord. I then against the garages wishes PXd my van against the flair but also sold my van to a guy through them, so they basically got shot of my van straight away to concentrate on cars again.

Fast forward now 8 weeks. My Flair, is a gorgeous van but needed some love. All nicely cleaned it's a stunning van. But, the list of faults is racking up, all of them fixable but nevertheless. The van came with a 6 months Engine warranty.

Rear sky light had a broken mechanism and needed replacing, done at £120
Solar panels were shot and needed replacing £249
Then I found a leak in the garages whilst in Portugal and eventually i managed to locate to the Water pump, now replaced £109
The tow bar has an issue with the flasher unit which needs fixing, auto electrian £100.
Cab Battery not holding its charge £120

Then to top it off, whilst driving through Spain on the way to Portugal the ECD light came on and gave an error code of 102 before going in to limp mode. This is a continues issue and something to do with turbo boost and after nursing the van back home its booked to be fixed although the warranty company are trying to get out of it.

I have gone back to the garage and said I have fixed by myself, the solar panels, the sky light, the indicators, the water pump (one on order) and of course the battery. I would like them to refund me the cost of parts to fix the habitation side of the vehicle. I have not asked them for my labor and told them they are lucky because others who know little would have gone back and demanded they fix the issues. Have I been to lenient?

Most of this is fixed and this is a stunning van and a little TLC has made it worth more than I paid for it going on the prices of similar. But I feel the garage should contribute something.

 

[Carol]

More than fair Paul I do think the should pay for the part's.

 

[CazPaul]

You are not pushy enough they should have sorted all those things out, parts and labour.

 

[Landy Andy]

The van came with engine warranty, so everything else isn’t covered. So it’s down to you far all apart from engine, and that is via a warranty company.

 

[haganap]

The van came with engine warranty, so everything else isn’t covered. So it’s down to you far all apart from engine, and that is via a warranty company.

should have said the van came with a warranty, their was no specifics in what it covered. Just as they werre a car dealer, I swear I knew more about MHs than they did

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[Minxy]

Unless they agreed to pay for the repairs beforehand then they are under no obligation whatsoever to pay for anything, the only warranty they gave was for the engine, if that wasn't sufficient for you then I'm afraid you should have taken out your own, accepted that anything else was your responsibility, or not bought it. As they weren't MH dealers to expect them to know that everything on the hab side worked as it should is probably a bit unrealistic, you would probably have more idea of that than all of the staff there put together.

 

[Minxy]

Ah, you nipped in whilst I was posting! If the warranty was important to you and aftersales support then that's something you should have got in writing from the beforehand, it's too late now I'm afraid, not what you want to hear but I can't see what, if you were in there shoes, you would think you should 'have' to do.

 

[LouthMick]

1

 

[Steve and Denise]

From my experience of motor home warranty your pretty much on your own, you might as well buy private and fluff any warranty and save the few quid to do any repairs yourself

 

[LouthMick]

The warranty is of no relevance, it does not supersede your statutory rights under the CRA 2015, and nor is it any defence if they are not a MH dealer. They chose to sell you a vehicle, which under statutory law, should be:

a. of reasonably satisfactory quality;

b. fit for purpose; and

c. as it was described.

You have up to 6 years for recourse, but the longer you take to address the issues of being sold a vehicle, which on the face of it appears to not comply with the above points, the less chance you have of success. Act now, sending them a letter / email that you are exercising your right to reject under the CRA 2015. This should get their immediate attention. Wait to see how they respond.

The Consumer Rights Act 2015 is your friend. I rejected a £200K+ vehicle two years ago because it had many faults. The end result that I got a replacement vehicle plus a sweetener of 5 year warranty as compensation for the loss of enjoyment and expense of employing a solicitor.

read here > https://www.clerksroom.com/downloads/697-Consumer-Rights-for-Motorhome-Owners-and-Rejecting.pdf

Speak to a solicitor. Forums like this are generally poor places for reliable advice.

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[haganap]

The warranty is of no relevance, it does not supersede your statutory rights under the CRA 2015, and nor is it any defence if they are not a MH dealer. They chose to sell you a vehicle, which under statutory law, should be:

a. of reasonably satisfactory quality;

b. fit for purpose; and

c. as it was described.

You have up to 6 years for recourse, but the longer you take to address the issues of being sold a vehicle, which on the face of it appears to not comply with the above points, the less chance you have of success. Act now, sending them a letter / email that you are exercising your right to reject under the CRA 2015. This should get their immediate attention. Wait to see how they respond.

The Consumer Rights Act 2015 is your friend. I rejected a £200K+ vehicle two years ago because it had many faults. The end result that I got a replacement vehicle plus a sweetener of 5 year warranty as compensation for the loss of enjoyment and expense of employing a solicitor.

read here > https://www.clerksroom.com/downloads/697-Consumer-Rights-for-Motorhome-Owners-and-Rejecting.pdf

Speak to a solicitor. Forums like this are generally poor places for reliable advice.

Thanks, that's what I was looking for.

I have no problem rectifying the issues myself and have done so. I just thought they should or could at least pay the parts cost and we could reasonably sort it out. I actually have enjoyed fixing the issues but thought there must be some comeback on their part as they are a motor trader after all. Hopefully they will be men of their word and the excellent feedback they have might be that they do as I ask and avoid the need for the above.

 

[haganap]

Ah, you nipped in whilst I was posting! If the warranty was important to you and aftersales support then that's something you should have got in writing from the beforehand, it's too late now I'm afraid, not what you want to hear but I can't see what, if you were in there shoes, you would think you should 'have' to do.

they are a motor dealer? it's a motor vehicle? I would have thought as has been pointed out above they have some responsibility? I will post when they ring tomorrow and see what they say/offer.

 

[Catpirate]

As above. I think you are very reasonable only asking for parts. Consider a small claims court. Ps the minimum warranty they can provide is three months and that is on the whole vehicle

 

[gus-lopez]

his is a continues issue and something to do with turbo boost

Is it a merc? if so usually with low usage the variable vane of the turbo or the electronics attached to it. Not cheap.

 

[Steve and Denise]

The warranty is of no relevance, it does not supersede your statutory rights under the CRA 2015, and nor is it any defence if they are not a MH dealer. They chose to sell you a vehicle, which under statutory law, should be:

a. of reasonably satisfactory quality;

b. fit for purpose; and

c. as it was described.

You have up to 6 years for recourse, but the longer you take to address the issues of being sold a vehicle, which on the face of it appears to not comply with the above points, the less chance you have of success. Act now, sending them a letter / email that you are exercising your right to reject under the CRA 2015. This should get their immediate attention. Wait to see how they respond.

The Consumer Rights Act 2015 is your friend. I rejected a £200K+ vehicle two years ago because it had many faults. The end result that I got a replacement vehicle plus a sweetener of 5 year warranty as compensation for the loss of enjoyment and expense of employing a solicitor.

read here > https://www.clerksroom.com/downloads/697-Consumer-Rights-for-Motorhome-Owners-and-Rejecting.pdf

Speak to a solicitor. Forums like this are generally poor places for reliable advice.

Your obviously new to this Motorhome lark and may be in for a rude awakening as to customer care, there isn’t any but best of luck.
Do lots of homework before you part with your money as generally customer service is crap.
Solicitors letters are things of the fifties and have very little influence in today’s society.

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[Just smiffy]

Forums like this are generally poor places for reliable advice.

Fortunately this forum is an excellent place for information and experience….

 

[Just smiffy]

I think because you have fixed the jobs that needed doing haganap getting the money back after the event is always harder then complaining about them needing at the time of repair….

Good luck

 

[Lenny HB]

As you have fixed the items yourself and not given them the chance to put things right you have no redress on them.
Hopefully they will see that you have saved them money and offer payment for the parts.

 

[LouthMick]

Your obviously new to this Motorhome lark and may be in for a rude awakening as to customer care, there isn’t any but best of luck.
Do lots of homework before you part with your money as generally customer service is crap.
Solicitors letters are things of the fifties and have very little influence in today’s society.

I guess it depends on the value and if it is worth pursuing. I paid £8K for a solicitor to represent me on rejecting a vehicle. Granted, it wasn‘t a MH, but it was a high-end supercar manufactured by a well know world-wide brand - they backed down and eventually accepted their obligations. Consumers have a lot more statutory rights than they did in the fifties and solicitors today have huge influence - we live in a litigious society. Apathy shouldn’t be an acceptance for crap customer service.

Fortunately this forum is an excellent place for information and experience….

I agree, which is why I shared my real-world experience, but some of the advice further up the page is just plain wrong. It makes no difference if it is a MH or a scooter, the same statutory rights apply. The OP has a right to at least have the engine fault repaired under the CRA 2015, not under the warranty. The seller should take the responsibility to ensure the fault is fixed.

 

[haganap]

thanks for the answers although either I didn't explain the issues properly or you misunderstood my question.

I am in contact with the dealer and have been throughout. He is ringing me tomorrow and they do seem to be true to their word. Some of you think I'm getting in to a battle, I'm not. I am merely asking that when they ring is my request for parts a reasonable one or not? should I pursue my time etc etc.
I don't want to put them off and demand more than I think I am entitled to. The engine issue is one of them things, no saying it was there previously and it has a warranty (It's an Iveco btw) and likely if my garage is correct to be about £300 to fix plus a diagnostic fee of £90. The Warranty cover will support the repair but not the diagnostic fee.

its interesting reading what legal opportunities are available to me and indeed the force is with the buyer nowadays, but I just want what's fair.

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[LouthMick]

thanks for the answers although either I didn't explain the issues properly or you misunderstood my question.

I am in contact with the dealer and have been throughout. He is ringing me tomorrow and they do seem to be true to their word. Some of you think I'm getting in to a battle, I'm not. I am merely asking that when they ring is my request for parts a reasonable one or not? should I pursue my time etc etc.
I don't want to put them off and demand more than I think I am entitled to. The engine issue is one of them things, no saying it was there previously and it has a warranty (It's an Iveco btw) and likely if my garage is correct to be about £300 to fix plus a diagnostic fee of £90. The Warranty cover will support the repair but not the diagnostic fee.

its interesting reading what legal opportunities are available to me and indeed the force is with the buyer nowadays, but I just want what's fair.

You can sleep easy knowing you have been totally reasonable. Hopefully they will reciprocate when you ask for contribution.

 

[Steve and Denise]

With respect LouthMick the Motorhome world is a totally different thing.
I do hope you are right with you having a good result with a well known brand of car and looking at your result, you did the right thing, quite a small percentage of overall cost, but there are many horror stories on numerous forums of very poor back up/service in the Motorhome sales/service.
I myself have always had better service in the high end car industry and never had any reason to take any legal action.
Respect to you for taking them on, I may follow your future motorhome purchase
Best of luck
S&D

 

[LouthMick]

With respect LouthMick the Motorhome world is a totally different thing.
I do hope you are right with you having a good result with a well known brand of car and looking at your result, you did the right thing, quite a small percentage of overall cost, but there are many horror stories on numerous forums of very poor back up/service in the Motorhome sales/service.
I myself have always had better service in the high end car industry and never had any reason to take any legal action.
Respect to you for taking them on, I may follow your future motorhome purchase
Best of luck
S&D

Thank you. I’ve already bought a Hymer B534 DL privately.

 

[Wabs]

I feel you are being totally reasonable, ok , the seller you purchased from has F*** all idea about what they are talking about,however, you’ve had the work done, and obviously love your new MH, if you can get any payback fine ,if not , just enjoy it,and don’t look back,,no point in soiling your future adventures by thinking about the bad stuff,,enjoy it

 

[Minxy]

they are a motor dealer? it's a motor vehicle? I would have thought as has been pointed out above they have some responsibility? I will post when they ring tomorrow and see what they say/offer.

Being a motor dealer doesn't mean they know the ins/outs of a MH, a lot of MH dealers haven't a clue! The difficulty IMV is as I first stated that you have fixed the issues without asking them to agree to pay for the parts/work beforehand or giving them the opportunity to fix them themselves. How do you 'prove' that they existed in the first place? I'm not doubting they did but other people may try it on with them.

I'm not sure that the CRA 2015 will help because you didn't contact them first, but hopefully they will agree to give you compensation and I'll keep my fingers crossed for you.

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[ChrisL]

Not all motorhome dealers are dodgy, MDG from whom i bought my 16 year old hymer have honored the 6 month guarantee they said they would give me, I've had several habitation warranty issues which really are to be expected on a older motorhome but they've fixed them all, and the one engine related issue (a split fan belt) they said take it into the nearest Mercedes commercial workshop, get them to ring us and we'll pay them direct. I would say do your homework on the dealer if you're not buying privately.

 

[Wabs]

Not all motorhome dealers are dodgy, MDG from whom i bought my 16 year old hymer have honored the 6 month guarantee they said they would give me, I've had several habitation warranty issues which really are to be expected on a older motorhome but they've fixed them all, and the one engine related issue (a split fan belt) they said take it into the nearest Mercedes commercial workshop, get them to ring us and we'll pay them direct. I would say do your homework on the dealer if you're not buying privately.

Yep agree, but he bought it from a car dealer as a PX,,

 

[Sapper520]

The extended part of my warranty (when it kicks in) stipulates they will only contribute £48 per hour for labour……….doubt if there’s a garage anywhere that works for that.

 

[jongood]

From my experience of motor home warranty your pretty much on your own, you might as well buy private and fluff any warranty and save the few quid to do any repairs yourself

Agreed if its something straightforward. The time the dealers suck out of you just travelling and waiting is generally not worth the hassle.

Paul haganap could your engine light just be some poor quality diesel? our Arto used to do that regularly on Spanish diesel especially on the cheap bunker sites.

 

[Jackd]

Not all motorhome dealers are dodgy, MDG from whom i bought my 16 year old hymer have honored the 6 month guarantee they said they would give me, I've had several habitation warranty issues which really are to be expected on a older motorhome but they've fixed them all, and the one engine related issue (a split fan belt) they said take it into the nearest Mercedes commercial workshop, get them to ring us and we'll pay them direct. I would say do your homework on the dealer if you're not buying privately.

#MeToo

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