zac
LIFE MEMBER
Has anybody any contact details at Rapido that i can either call or email to try and speed up some warranty claims that i am still waiting for (over 5 weeks now) just to get approved. I expect this is not all down to them but at present all i get from the dealer is that it has been submitted. Now i appreciate that everyone is busy but to take 5-6 weeks and still on going just to get approval is taking the p***.
Our MH is under warranty as only a couple months old but i am getting tired of the same replies from the dealer. (dealer saying yes the claim has been submitted, yes i can see there is a note on the system saying you have chased this and that the claim has been submitted (again), i will see what we can do but we are waiting on Rapido (same replies on each call)
The issues i dont think are even complicated but some are really annoying as noisy.
Issues with catches leaving sliding cupboards to fling open when driving sending tins etc everywhere
Blinds not lining up when closed so being replaced
Multiple decals peeling so need replacing
Hurrendous noises when loweing over cab bed (we tried not to wake the grand kids whilst away this weekend at Longleat when doing this.) 2nd time in for this
Garage retainer for the door coming loose (rivet) now damaged the actual door as catching
sensor on garage door not working again (3rd time this has failed),when fails the central locking will not lock until it is then disconnected.
They need to clean up the sealant around garage door as it is all over the place from our last visit last month following on from water getting in.
As you can see nothing too serious but some are getting to be repetative and i dont think it is unreasonable to expect this to be approved by now considering the 6 figure sum paid.
Our MH is under warranty as only a couple months old but i am getting tired of the same replies from the dealer. (dealer saying yes the claim has been submitted, yes i can see there is a note on the system saying you have chased this and that the claim has been submitted (again), i will see what we can do but we are waiting on Rapido (same replies on each call)
The issues i dont think are even complicated but some are really annoying as noisy.
Issues with catches leaving sliding cupboards to fling open when driving sending tins etc everywhere
Blinds not lining up when closed so being replaced
Multiple decals peeling so need replacing
Hurrendous noises when loweing over cab bed (we tried not to wake the grand kids whilst away this weekend at Longleat when doing this.) 2nd time in for this
Garage retainer for the door coming loose (rivet) now damaged the actual door as catching
sensor on garage door not working again (3rd time this has failed),when fails the central locking will not lock until it is then disconnected.
They need to clean up the sealant around garage door as it is all over the place from our last visit last month following on from water getting in.
As you can see nothing too serious but some are getting to be repetative and i dont think it is unreasonable to expect this to be approved by now considering the 6 figure sum paid.