Project 2000 slide out step 10856(?) - stripped gears?

[DoroDormobile]

Hi, Just bought our first motorhome, a Hymer Exsis privately. Within a week hit the first problem, thus starting on the odyssey of motorhome DIY.

The driver's door slide out step has stopped sliding out automatically. It sounds like the motor is running but no movement in the step. Motor runs again when door closed. The slide can be manually pulled out then motor is running to slide out and pushed back when the motor is running to pull the step back in. I have removed the platform and it looks like the motor sometimes catches the arms and draws them back. It was -5C the night before this happened so suspect the gears have either stripped or shattered. After lots of searching I think the step is a Project 2000 10856 - https://www.aboutcampbtob.eu/wp-content/uploads/2014/08/N19_Project2000.pdf and https://www.lippertcomponents.eu/assets/content/support/manuals/steps/CCD-0002550.pdf

I have found a diagram of components - https://www.lippertcomponents.eu/as...omplist/project2000_steps/P2K-10856 Steps.pdf and gearbox spare parts online at <Broken link removed> and https://ukleisureparts.reimo-shops....0-entry-steps/9907/gear-wheels-for-step-10856.

All I need now is the YouTube video showing me how to take the steps apart!! Just wondering if anyone out there has ever taken a Project 2000 slide out step apart and replaced the gears?

I guess I will just have to take it apart and see what I find and then see if I can get the right parts. Would I be better to see if I could get some made up in steel or is breaking the gears better than burning out the motor.

Such fun, motorhomes

 

[DoroDormobile]

Diagnosis correct - drive gear had sheared. Just need a <Broken link removed>.

 

[rb62]

Trouble now is finding someone who will ship to the UK or finding someone on here who lives over in EU who could get it for you.

ENGRANAJE ESCALERA ELÉCTRICA PROJECT 2000 - Autocaravanes Segarra

Recambio engranaje escaleras eléctricas Project 2000 Valido para escaleras de 440mm, 550mm, 700mm y 1000mm de ancho

www.autocaravanasegarra.com

 

[DoroDormobile]

However, finding a replacement gear is proving difficult - <Broken link removed> doesn't deliver to UK and it is out-of-stock at https://ukleisureparts.reimo-shops....0-entry-steps/9907/gear-wheels-for-step-10856.

Does anyone know if it would be possible to 3D print or have a gear made? An advantage of shearing is that it potentially protects other gears.

 

[Lenny HB]

There are a few companies that make custom gears it might be eaiser to get one made, Google it.
When you put back together use the next size up and longer self tappers to hold the arms on. The standard ones work lose and fall out.
Also when reassembling do not use white grease on the sliders it will make it stick & judder putting strain on the mechanism. I found ordinary old fastion grease works best.

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[DoroDormobile]

Trouble now is finding someone who will ship to the UK or finding someone on here who lives over in EU who could get it for you.

ENGRANAJE ESCALERA ELÉCTRICA PROJECT 2000 - Autocaravanes Segarra

Recambio engranaje escaleras eléctricas Project 2000 Valido para escaleras de 440mm, 550mm, 700mm y 1000mm de ancho

www.autocaravanasegarra.com

Thank you - an expensive piece of plastic! Twice the price of pitstopcampers who also only deliver in EU!

 

[mitzimad]

ask for a funster living abroad if they would forward it to you if you order to their address ive found funster very helpfull in this way but your nearly out of free posts and would need to join as a member

 

[Littlewheels]

I have a problem with a project 2000 electric step.
The step did not work when the vehicle was purchased however it looks like new, I have checked the voltage at the switch which is showing 5.6volts (seems low) The wiring underneath to the step appears fine.
I’ve taken the step completely off and tried it directly to a battery and it works fine. Struggling to see a fuse for it on the elecroblok in the garage.

Has anyone got further ideas? Thanks.