Problem with unhitched electric bed (1 Viewer)

[Paul and Val]

Hello everybody.

We have a brand new 2018 model Chausson 628eb on the Ford base. We are in deepest Greece at present many miles away from a dealer

There are only two of us so we don't need to use the electric central bed. However we have a problem with it. It operates with a system of belts to raise and lower and has two runners that sits in slots against the bulkhead at the rear of the driving cab to stop it moving from side to side.

A few days after starting out there was a noise as we went over a level crossing and the right hand side runner came out of the slide. I could not see any way of getting it back in again and today the other side popped out. I have wedged each side with a towel in the gap to stop the bed to stop it banging but it is a frustration.

I have spent a long time looking at it but have no idea. I don't know if the runners are broken or just out of the runners but I just cannot see how to reposition them.

If any kind person can assist with advice it would be much appreciated.

Kind regards to all
Paul and Val

 

[Mr Chrysalis]

Can you call the dealer you bought it from or the supplier. They may be able to talk you through it?

 

[TheBig1]

if you lower the bed at least half way. then one person lifts one side of the bed as a second person guides the wheels back into the runners. its the same mechanism of movement that allowed it to jump out of the runners

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