Problem With Teleco Satellite

[Dwarfland]

I have a Teleco Flat Sat Classic Easy which stopped working over a year ago-the dish would just spin continually without locking to Astra 28. We use it rarely so it became just one of those jobs I never got round to. I then read about the software change in October 2019 and wondered if that was the cause of the issue. I therefore performed the upgrade at the site where I store the motorhome. Hey presto, it worked! Locked onto the satellite straight away so I went home and told my wife I'd fixed it.

First time we were out in the van, I threw the dish up and it span...and span...and span for 20 minutes until I eventually got an error message saying can't locate satellite. It couldn't find Astra 28 or any of the others. There were no obvious obstructions and our neighbours confirmed their dish was picking up a signal okay. When we got back to the storage site I tried it again and again it worked okay. This has now happened twice- it works at the location I did the software upgrade but not when we go out. Its not on EHU at the storage site so I've tried disconnecting the electric when we're out but that makes no difference.

I've had some email exchanges with Teleco support who are very responsive and helpful but they're at a loss as to what the problem is. They say the location where you carry out the software upgrade should have no bearing on the dish's ability to find a satellite elsewhere.

Anybody got any thoughts on what could be causing this?

 

[Clarky]

Very odd.
Did the software update on mine (same system) and it’s been fine since.
Sorry, I can’t answer your problem though.

Richard.

 

[royw]

Very odd.
Did the software update on mine (same system) and it’s been fine since.
Sorry, I can’t answer your problem though.

Richard.

Same for me bought Van in France drove to UK eagerly rushing to test, no joy then read about upgrade on this very forum upgraded and all been well since.

 

[Littlewheels]

First l confess to having to go to a Teleco dealer to get mine sorted as l couldn’t resolve a problem,however, it’s obviously locking on to the last known signal,you’re storage site.
You need it to forget this location so l would completely isolate its power source and attempt a reboot ,if the software is correct it should then find the Sat location.
Only trying to help.

 

[Dwarfland]

First l confess to having to go to a Teleco dealer to get mine sorted as l couldn’t resolve a problem,however, it’s obviously locking on to the last known signal,you’re storage site.
You need it to forget this location so l would completely isolate its power source and attempt a reboot ,if the software is correct it should then find the Sat location.
Only trying to help.

When you say isolate its power source do you mean disconnect the black box from any electric supply?

^{_{Subscribers  do not see these advertisements}}

 

[Littlewheels]

When you say isolate its power source do you mean disconnect the black box from any electric supply?

Yes,it’s worth a try as you cannot do any damage.

 

[Littlewheels]

I’m sure you did it correct as you have communicated with Teleco but did you download the correct software for Flatsat easy classic there is one for Flatsat,Magicsat,and Easy it would be simple to download the wrong one.

 

[Campervan_man]

Same issue on a person's van. I checked the co-axial connection on the roof by the lnb and it was corroded / snapped. I fitted a new coax F connector. Locked on to Astra2 straight away.
The co-axial lead can be buzzed through end to end with a multi-meter.
Only connect or disconnect a co-ax lead if the device{s} is powered off { sensitive electronic equipment }

 

[Arthur01]

We have the same unit which does not like the proximity of trees. It will do the twirl for ages & not find anything but it is usually when we are near tall trees.

 

[Dwarfland]

I’m sure you did it correct as you have communicated with Teleco but did you download the correct software for Flatsat easy classic there is one for Flatsat,Magicsat,and Easy it would be simple to download the wrong one.

It works at one location though so must have been the correct download?

^{_{Subscribers  do not see these advertisements}}

 

[Dwarfland]

Same issue on a person's van. I checked the co-axial connection on the roof by the lnb and it was corroded / snapped. I fitted a new coax F connector. Locked on to Astra2 straight away.
The co-axial lead can be buzzed through end to end with a multi-meter.
Only connect or disconnect a co-ax lead if the device{s} is powered off { sensitive electronic equipment }

But that wouldn't explain why it works in the location I carried out the software upgrade but not in others would it? Surely if it was a cable issue it wouldn't work anywhere?

 

[Dwarfland]

We have the same unit which does not like the proximity of trees. It will do the twirl for ages & not find anything but it is usually when we are near tall trees.

No, no trees or large buildings in either of the locations it wouldn't work. Actually, there is a big tree at the location where it DOES work!

 

[royw]

It works at one location though so must have been the correct download?

It validates prior with a checksum check, it cannot apply the wrong type.

 

[Campervan_man]

But that wouldn't explain why it works in the location I carried out the software upgrade but not in others would it? Surely if it was a cable issue it wouldn't work anywhere?

His Teleco Satellite was working intermittently { more recently not working }. The F plug at the LNB was green & corroded. The weather gets to it. I cut the co-ax lead back 20MM, crimped a new shiny F plug on it screwed it on the LNB and it locked on in 30 seconds.

 

[Dwarfland]

His Teleco Satellite was working intermittently { more recently not working }. The F plug at the LNB was green & corroded. The weather gets to it. I cut the co-ax lead back 20MM, crimped a new shiny F plug on it screwed it on the LNB and it locked on in 30 seconds.

Sounds a bit technical to me! I'll have to get someone in to have a look at it but the problem is it seems to work okay where I park it.

^{_{Subscribers  do not see these advertisements}}

 

[albouy]

I have a Teleco Flat Sat Classic Easy which stopped working over a year ago-the dish would just spin continually without locking to Astra 28. We use it rarely so it became just one of those jobs I never got round to. I then read about the software change in October 2019 and wondered if that was the cause of the issue. I therefore performed the upgrade at the site where I store the motorhome. Hey presto, it worked! Locked onto the satellite straight away so I went home and told my wife I'd fixed it.

First time we were out in the van, I threw the dish up and it span...and span...and span for 20 minutes until I eventually got an error message saying can't locate satellite. It couldn't find Astra 28 or any of the others. There were no obvious obstructions and our neighbours confirmed their dish was picking up a signal okay. When we got back to the storage site I tried it again and again it worked okay. This has now happened twice- it works at the location I did the software upgrade but not when we go out. Its not on EHU at the storage site so I've tried disconnecting the electric when we're out but that makes no difference.

I've had some email exchanges with Teleco support who are very responsive and helpful but they're at a loss as to what the problem is. They say the location where you carry out the software upgrade should have no bearing on the dish's ability to find a satellite elsewhere.

Anybody got any thoughts on what could be causing this?

Hi, I'm having similar problems with my satellite installation. The system is a teleco magic something...the dish goes up...has about three scans...the TV is saying "searching" on screen and it's says Astra one...then the dish folds up. It's an original setup so, as my Fiat Ducato was built in 1999, I assume that's the age of the satellite. It may need an upgrade but how to do? Any ideas you or anyone may have I would be grateful. Thanks

 

[royw]

you need a laptop and create a account on https://www.telecogroup.com/en/software-upd, then you can download the update for your model, you then need to connect a usb cable from laptop to the controller( take cover off and their is a square usb typesocket) and then run the program, worked for me after i bought my vehicle in 2020.

 

[albouy]

Will start with that. Thanks very much.

 

[jo and darren]

Hi.
Can anyone out there help? Our satellite dish only ever picked up Spanish and German channels.
Did the update for Flatsat classic as per advice and it said it had completed successfully. Have turned on the TV and satellite but unable to receive any channels now. So frustrating

 

[royw]

Which satellite are you pointing at ?

^{_{Subscribers  do not see these advertisements}}

 

[cjmxuk]

Hi , i am having a problem with my Teleco satelite dish moving to seek the satelite , it starts to move then immediately goes into an error el display . If anyone can help i would be much appreciated