My wife is having a problem on her Windows phone - she is being charged £3 per premium text sent to her once a week. Not realising the significance of them she just deleted and ignored them until the bill arrived. Now her mobile co Virgin says they must charge her and cannot stop them because the company says she signed up for them which she flatly denies. The company at the bottom of this is known to the regulator and has been fined but continues to do this to innocent people. It seems her only way out is to cancel her contract with Virgin to stop the payments going out - crazy. Has anyone else had this experience and found an answer?