Portuguese toll road help needed! (1 Viewer)

[Helen Ariel]

So after 3 months of toll free driving we’ve managed to drive, albeit very briefly, on 3 stretches of toll road yesterday and today. One was near Vigo and cost €4 which was paid by card, one was on the Literal Norte just north of Porto which had no means of paying but I think is €2, and the 3rd was this morning near Espinho and was only €1.10, again payable at a machine.
The 2nd toll is the issue as I’m not sure how to pay it. Searching online shows a few different ways including in a Post Office, but we’d rather do it online if possible. Buggered if I can find out how to do that though so any help would be much appreciated!
Is there a site where we can just type in our registration number and then pay by credit card?

Any help will be much appreciated!

Thanks in advance.

 

[2657]

So after 3 months of toll free driving we’ve managed to drive, albeit very briefly, on 3 stretches of toll road yesterday and today. One was near Vigo and cost €4 which was paid by card, one was on the Literal Norte just north of Porto which had no means of paying but I think is €2, and the 3rd was this morning near Espinho and was only €1.10, again payable at a machine.
The 2nd toll is the issue as I’m not sure how to pay it. Searching online shows a few different ways including in a Post Office, but we’d rather do it online if possible. Buggered if I can find out how to do that though so any help would be much appreciated!
Is there a site where we can just type in our registration number and then pay by credit card?

Any help will be much appreciated!

Thanks in advance.

There is, supposed to do it before travelling on the electronic toll roads which are all signed as such.

I think it may now be possible to pay after the event online but not sure, it is certainly possible to prepay online via these links

<Broken link removed>

How To Pay and then TOLLCARD/ Buy Here

<Broken link removed>

Toll Card

I would try online first, not sure what happens at Post Offices now, got blank looks when the system was first introduced a few years ago.

Just seen that you can now link a credit card to your registration number via the easy toll system at the bottom of the page, this is also possible at the machines at the main border crossing points.

 

[BreweryDave]

Toll Card - Buy online

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[Helen Ariel]

Toll Card - Buy online

Thanks for the link but you can only buy for today or for future dates. There is however a link at the bottom of the page for “tolls in debt” but it won’t accept a UK reg.

 

[2657]

Try linking a credit card and see what happens, it may deduct a recent one, not a lot to lose, you may stray onto another one sometime.

 

[Helen Ariel]

Try linking a credit card and see what happens, it may deduct a recent one, not a lot to lose, you may stray onto another one sometime.

So create an account, give them my card details and see what happens?
I’ll give it a go.

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[2657]

So create an account, give them my card details and see what happens?
I’ll give it a go.

There are also some helpline numbers on the website for easytoll and the tollcard system, don't like to make things easy do they!

 

[Helen Ariel]

There are also some helpline numbers on the website for easytoll and the tollcard system, don't like to make things easy do they!

Account created, credit card linked, bought a pre-paid card after speaking to a lady on the phone, click on link to see “tolls in debt” but it will only recognise a Portuguese registration plate!

Aaaarrrgghhhhhh!!!!

 

[Helen Ariel]

When you phone the helpline it asks if you want your call answered in english press 1, for toll charges press 1 then it just hangs up!

They certainly do not make it easy...
Currently on hold to their help centre.

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[BreweryDave]

Had a similar situation with a freind last year, she bought (retrospectively) a card and never heard any more about it
Theonlysue

 

[2657]

When you phone the helpline it asks if you want your call answered in english press 1, for toll charges press 1 then it just hangs up!

They certainly do not make it easy...
Currently on hold to their help centre.

I think that you have done everything possible to pay this small amount and I wouldn't waste any more time on it if you can't get through, enjoy your stay in Portugal.

 

[Helen Ariel]

I’ve been asked to call back tomorrow...
Got the girls name, screenshots & receipts so won’t lose any sleep as I’ve done all I can.
Thanks for your help!

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[Lumpy]

Don't know if this applies to all toll road entrances.........when we entered Portugal from Spain last year we pulled off into the service area to find out the best way to pay and were shown to a terminal where we had to park in a given position then we put our credit card into the terminal, it registered our registration number and associated our credit card with our van reg then the gantry cameras then charge our credit card when the reg was seen by the cameras.

 

[Helen Ariel]

Don't know if this applies to all toll road entrances.........when we entered Portugal from Spain last year we pulled off into the service area to find out the best way to pay and were shown to a terminal where we had to park in a given position then we put our credit card into the terminal, it registered our registration number and associated our credit card with our van reg then the gantry cameras then charge our credit card when the reg was seen by the cameras.

We've been trying to avoid all tolls and had managed it until yesterday which is why I’m so annoyed about this. All my own doing though.
Perhaps if we’d arrived on a toll road I wouldn’t have needed to post for help.

 

[Stonemags76]

In 2012 we missed the turn for the toll booth credit card thing when entering Portugal from Spain. I tried all sorts to pay, but couldn’t. We still owe them!

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[Helen Ariel]

In 2012 we missed the turn for the toll booth credit card thing when entering Portugal from Spain. I tried all sorts to pay, but couldn’t. We still owe them!

Funnily enough I saw a wanted poster at the toll booth for a Margaret Stone...

Co-incidence? Perhaps not!

 

[donnkim]

Last December we went on a couple of Portuguese toll roads - still waiting for the letter!!

 

[bigtree]

We've been trying to avoid all tolls and had managed it until yesterday which is why I’m so annoyed about this. All my own doing though.
Perhaps if we’d arrived on a toll road I wouldn’t have needed to post for help.

They are bloody annoying and we avoid them like the plague.

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[Just smiffy]

How did you manage 3 in one day... I’ve driven around Portugal for 4yrs and haven’t found a single one yet....

 

[Theonlysue]

Toll Card - Buy online

This is what brewery dave recomended and takes uk registration.

 

[DBK]

I wouldn't worry about "historic" offences. In my experience the Portuguese system isn't very good at identifying foreign offenders. I got away with numerous trangressions on our first visit. I now have a tag but as you say, if you enter on a main route you can register on arrival.

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[miklin]

Don't know if this applies to all toll road entrances.........when we entered Portugal from Spain last year we pulled off into the service area to find out the best way to pay and were shown to a terminal where we had to park in a given position then we put our credit card into the terminal, it registered our registration number and associated our credit card with our van reg then the gantry cameras then charge our credit card when the reg was seen by the cameras.

This is only for the automated toll roads. All the others have a different system.

 

[BreweryDave]

There are in fact ( to the best of my knowledge) 3 different toll systems, and they arent integrated.

For foreign registered vehicles, there are the ‘estrangeiro’ points to enter reg and credit card at a machine, valid for 30 days. One is at the start of the A22 on the spain/Algarve border, and there’s at least one other of these up north somewhere.

some are pay as you go with toll booths, so easy enough.

some, are electronic, and the only way to pay these is with a pre pay card online as above, or a via verde machine.
I believe you can also pay these a few days later at any post office (CTT) but it takes a few days to show up after you’ve travelled.

The difficulty arises when you accidentally stray onto an electronic only one! ( or stray onto the A22 at any point other than the border!)

My best advice would be to buy a €5 card online so you have some credit just in case.

I have ‘heard’ anecdotally of folk receiving fines in the post, but also know for a fact that if the GNR (Police) stop you they know if you have outstanding tolls and fines and the penalties are hefty.

 

[Lumpy]

This is only for the automated toll roads. All the others have a different system.

I must admit we had assumed this system would work anywhere in Portugal, there was no indication that it was only for A22 toll road. Didn't end up using any toll roads while we were in Portugal as we got off at Monte Francisco, so never found out. We live and learn.

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[philann]

Easiest way we found was to get the emovis tag which covers spain and Portugal, then you can just drive through the via verde lanes.

 

[J Mendes]

Hi I`m new here but my advise is if you don't have the machine on the road for pay don't pay because its not legal by the international low