I have a pay as you go Orange phone. I had £65 credit before I set off for 3 weeks in France. Every morning, usually before I woke a text would come through from Orange telling me that roaming internet would cost me 18p per MB. Not cheap but I can live with it for the occasional quick access to check on weather forecasts and email. When I got back home I found my credit had dropped to £4. My recent history usage does not go back far enough to spot where the money drained out. After a long call with Orange it turns out that they were charging me 65pence per MB. They assure me that it is the correct cost. I assured them that they simply could not send me daily text messages saying the cost would be 18p per MB and then charge 65p. Could I actually make him understand the point I was making - NO Could I shift him from telling me that I was misinformed - NO They promised to transfer me to a supervisor. After a ten minute wait I got the dial tone. Eventually, I called back, I got to speak to a "grown up". They are refunding my £65 credit as a gesture of good will. Now here's the skill testing question - What sort of accent did the customer service agent have when I first called?