Only 57 days

Discussion in 'Motorhome Chat' started by Stewart J, Oct 10, 2011.

  1. Stewart J

    Stewart J Funster

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    Just had a phone call to say our digibox is ready for collection (supplied as part of media pack by A/Trail)

    57 days since it was removed for repair under warranty, seems a bit excessive this day and age, but no sign of our replacement Thetford Toilet flush button panel supposedly ordered at the same time:Angry::Angry::Angry:
     
  2. Wildman

    Wildman

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    I see you are getting really good service, hee hee. Maybe you have a claim for loss of use etc. Bet the bits turn up in 5 mins then.
     
  3. Stewart J

    Stewart J Funster

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    Par for the course seemingly great salesmen and staff after sales service spectacularly rubbish.


     
  4. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    I would complain direct to AutoTrail, from what we understand they are redhot on complaints

    Peter
     
  5. jhorsf

    jhorsf

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    I was going to say what Peter said ask them if they think this is good service?tell them this is spoiling your enjoyment of the van ask them what they are going to do about it in this day and age parts should be next day


    http://www.auto-trail.co.uk/index.php/contacts
     
  6. JohnM

    JohnM

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    Stewart, did you get your a/trail from tvm by any chance ?
     
  7. niggle

    niggle Banned - Rule 1 Banned

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    :ROFLMAO::ROFLMAO::ROFLMAO: like pilote parts you cant get eh :Angry::Angry::Angry:
     
  8. Stewart J

    Stewart J Funster

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    Digi box picked up in unopened parcel from Armour Auto, fitted it myself and all seems ok. As an engineer I'm intrigued by the fact that none of the casing screws show any bruising, are they new?:RollEyes:
     
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