During a trip to spain in 2004 our fridge packed up.We muddled through and on our return home,i was advised by the guy i bought the r.v.from (private sale)to check the Norcold website,this i did ,and found that our fridge model was on recall,due to the cooling unit leaking gas.After many e-mails back and forth to Norcold, they agreed our fridge was one on recall,and to take it to one of their main agents in the U.S.A.when i eventually got them to realise that we live in the U.K.it all went quiet for a few weeks.More e-mails to them,more excuses from them.After over 12 months they shipped a new cooling unit to a guy in the U.K.who phoned me out of the blue,came to where i store the r.v.fitted it checked it all out,and told me it wouldn't cost me anything,as it was a free parts and labour repair.The fridge now works, the wife is happy,because i wont have to take the milk and butter out of the table top fridge we bought,to keep my beers cold.Thank you Norcold(THETFORD).:thumb:
Thats a nice story with a happy ending! Well done!:thumb: Sounds daft but its nice to here a happy story in this world of doom and gloom!
Hi Martyn What a fantastic story, that really is customer service for you. Maybe you would like to put that story into our review section as well mate, to let others know about their superb aftercare. Keith
