PJGWiltshire
Free Member
For any would be buyers of Carthago motorhome in particular the Chic C line.
We have just taken delivery of our new pride and joy Chic C Line I 4.9 and what a beast it is too.
But just for any people looking at such model or have ordered something in the Carthago range and await delivery, a quick heads up.
We researched our vehicle, the Chic C line 4.9, looking at the Carthago on line web site and obtaining a cataloge, visiting Southdown Motorhomes and having a look at the them at the Newbury show. Subsequently we negotiated a fantastic deal from a different dealer than at Newbury, having been introduced to them by a fellow Funster, and ordered said vehicle.
In all the reading material and on the web, within the list of items fitted as standard around the TV, the following phrase is used.:
TV:
TV connection set in back rest of the side bench on the passenger side
Optional: "Quick-up" 19" TFT pull-out system behind the side seat backrest for watching television in comfort at a convenient eye level. system pivotable
This above same phrase is used within the book containing the optional; extras
Within the optional extra listed is
Article No.
"Quick up"
· "Quick-up" TV pull-out system incl. connecting kit · 19" LED screen, pull-out system rotatable
210400 SPECIAL PRICE package £860
Your price advantage £380 (package weight: 14 kg )
As I had a 19” Avtex TV, I did not want to pay out the £860 for another TV as well as the Quick up system, all we wanted was the 'Quick up' system that the TV would be housed within. Again the dealer came up trumps and said he would instal this unit.
Well collection day last Monday, nice and shiny and smelling all new. As usual debit card payment wouldn’t go through. To much in one transaction but all sorted so off we drive.
Wednesday comes and day to reload all the bits into the van.
Go to instal TV. Yes it fits but no 12 v/ 240v supply to TV nor arial socket in location as described in Standard features nor when looking on roof, a TV arial.
Speak with dealer who then outlines that he was unaware that there was no connections as described and it is necessary to pay for the additional fittings as extras including TV arial for roof. I pointed out why would I want a TV housing unit in the location specifically designed by Carthago when there is no power to the TV
I pointed out that all the printed material was in breach of the Consumer Rights Act 2015 and as I ordered the Motorhome over the telephone and no Vehicle contract was ever signed, The Consumer Contracts Act applies and I had the right to return the vehicle immediately as 14 days had not past and was entitled for a full refund.
The dealer has been placed into a nightmare position by Carthago in that the description of the supplied goods clearly outlines a TV connection point within the vehicle. No such connection point is installed unless ordered from factory at a cost or installed by the dealer at a cost.
Stand your grounds on this. If you are not told that these items are not as described in the literature you have full redress under the Consumer Rights Act 2015
My dealer has agreed to install the power connections and arial as I would have returned the vehicle to him leaving him with a used vehicle to sell, I may have bought it back of him if the price had dropped?
That reminds me need to take pic and change Avitar
We have just taken delivery of our new pride and joy Chic C Line I 4.9 and what a beast it is too.
But just for any people looking at such model or have ordered something in the Carthago range and await delivery, a quick heads up.
We researched our vehicle, the Chic C line 4.9, looking at the Carthago on line web site and obtaining a cataloge, visiting Southdown Motorhomes and having a look at the them at the Newbury show. Subsequently we negotiated a fantastic deal from a different dealer than at Newbury, having been introduced to them by a fellow Funster, and ordered said vehicle.
In all the reading material and on the web, within the list of items fitted as standard around the TV, the following phrase is used.:
TV:
TV connection set in back rest of the side bench on the passenger side
Optional: "Quick-up" 19" TFT pull-out system behind the side seat backrest for watching television in comfort at a convenient eye level. system pivotable
This above same phrase is used within the book containing the optional; extras
Within the optional extra listed is
Article No.
"Quick up"
· "Quick-up" TV pull-out system incl. connecting kit · 19" LED screen, pull-out system rotatable
210400 SPECIAL PRICE package £860
Your price advantage £380 (package weight: 14 kg )
As I had a 19” Avtex TV, I did not want to pay out the £860 for another TV as well as the Quick up system, all we wanted was the 'Quick up' system that the TV would be housed within. Again the dealer came up trumps and said he would instal this unit.
Well collection day last Monday, nice and shiny and smelling all new. As usual debit card payment wouldn’t go through. To much in one transaction but all sorted so off we drive.
Wednesday comes and day to reload all the bits into the van.
Go to instal TV. Yes it fits but no 12 v/ 240v supply to TV nor arial socket in location as described in Standard features nor when looking on roof, a TV arial.
Speak with dealer who then outlines that he was unaware that there was no connections as described and it is necessary to pay for the additional fittings as extras including TV arial for roof. I pointed out why would I want a TV housing unit in the location specifically designed by Carthago when there is no power to the TV
I pointed out that all the printed material was in breach of the Consumer Rights Act 2015 and as I ordered the Motorhome over the telephone and no Vehicle contract was ever signed, The Consumer Contracts Act applies and I had the right to return the vehicle immediately as 14 days had not past and was entitled for a full refund.
The dealer has been placed into a nightmare position by Carthago in that the description of the supplied goods clearly outlines a TV connection point within the vehicle. No such connection point is installed unless ordered from factory at a cost or installed by the dealer at a cost.
Stand your grounds on this. If you are not told that these items are not as described in the literature you have full redress under the Consumer Rights Act 2015
My dealer has agreed to install the power connections and arial as I would have returned the vehicle to him leaving him with a used vehicle to sell, I may have bought it back of him if the price had dropped?
That reminds me need to take pic and change Avitar