Nationwide European Assistance in Belgium Experience (1 Viewer)

Feb 6, 2014
Funster No
Hymer BC584 Classic
Since 2011
The last day of our holiday in Belgium the Motorhome wouldn’t start. After phoning Nationwide A breakdown truck diagnosed that the fuel pump was at fault perhaps caused by the immobiliser on the sigma alarm, and transported Motorhome to Waasland motors.. Nationwide European assistance arranged and paid taxi and accommodation for one night for me, my wife and grandson.

After staying 3 nights at the b&b Waasland motors diagnosed fault as the immobiliser and recommended that the Motorhome be transported back to the U.K. as they didn’t have the expertise to rectify. European assistance arranged and paid for train to airport a flight home and a hired car at Heathrow (as there was a train strike in the U.K). They actioned transport of the Motorhome to the U.K. which would take 6 weeks to arrive.

After research and meditating on the effects on the electrics, I with tools drove to Belgium in my car and carried out some basic tests, and found that there was a bad earth between the engine and chassis. A earth cable was fitted and all was well. (Well done Waasland motors for not spotting that!) Upon return to the U.K. I got in touch with European assistance and asked if they paid my expenses to travel to Belgium to collect Motorhome I could drive it home rather than have it transported. They agreed and paid for train, Eurostar, taxi, and a ferry from Dunkirk to Dover. I have just received expenses claimed for extra nights at b&b etc so I am very satisfied.

What let them down was communication which was by phone only. (Emails, texts not accepted) Telephone calls took an average of 80 minutes before I spoke to someone, which diminished my expectation that they would help, but it all went well in the end and Motorhome is home and working.

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