Thanks Wiljoy, Just the name of the manufacturer would be a great help.
Motorhome Refund (1 Viewer)
- Thread starter Mike100
- Start date
Thanks Wiljoy, Just the name of the manufacturer would be a great help.
Good Luck Mike.
As a matter of interest my friend from Liverpool also has a Swift (Autocruise) and the decision to give him a brand new vehicle after 18 moths was at the NEC this week. They must either be feeling generous or guilty but I still cannot believe either from a manufacturer.
Wiljoy
As a matter of interest my friend from Liverpool also has a Swift (Autocruise) and the decision to give him a brand new vehicle after 18 moths was at the NEC this week. They must either be feeling generous or guilty but I still cannot believe either from a manufacturer.
Wiljoy
Subscribers do not see these advertisements
pete the pub
Free Member
Hi, I bought a new Autocruise Gleneagle at the 2008 NEC show and picked it up in February 2009.
From day one I had a few minor problems, I was told all of these things would be put right. After a trip to France other problems apeared on return took the M/H back to dealer who had it for about 4 weeks when I went to pick it up things that were wrong still hadnt been done.
Anyway we then went to France and Spain and the clutch failed after 4000 miles, came back and just has it happened the Motor home show was on at the NEC so we went to play hell with Swift etc. They all talk very nicley to you and promise you the earth and the word sorry must be used hundreds of times. SORRY dosnt make it right. We went back to get the van and brought it back to the UK in November.
Swift arranged for the M/H to be picked up at a local dealer and that was the last I saw of it untill February.
When I was told the van was ready I went to check it over and yes they still hadnt done all the work. I rang the following week just to check that Swift had been to fix it and to make sure the habitation check was done of which Swift had agreed to pay for as a matter of goodwill, I was told there was damp in the roof.
This was the final nail in the coffin. I rang the dealer who I bought it of and told him that I was going to take legal action against them and Swift. I also suggested a figure I was prepared to accept from them if they would take the van back and end this saga.
Within four days they had agreed and the van went back.
I must say that the dealer has been very good all along, but I do think that the guy in there service department was lets say not very good I would like to say more but use your imagination.
Swift on the other hand promise you everything and you get bits at a time. Surely I major player in the industry should get there act together. I have a small buisiness and have also worked for major company in a senior roll and I have always believed that your customer no matter if he is spending £1 or £100000. is so so important if you did not have them you would not be in buisiness.
The other thing I cannot understand the dealer is selling my van for £2000 more than I paid over 12months ago.
One last thing all of the telephone calls emails letters and going to see these people does get you down I and my wife have had many a sleepless night worrying. You spend a lot of money I spent £48k which believe me did not come very easy all the people you talk to at these companys forget what it does to you.
Good luck and do not give in.
Peter
From day one I had a few minor problems, I was told all of these things would be put right. After a trip to France other problems apeared on return took the M/H back to dealer who had it for about 4 weeks when I went to pick it up things that were wrong still hadnt been done.
Anyway we then went to France and Spain and the clutch failed after 4000 miles, came back and just has it happened the Motor home show was on at the NEC so we went to play hell with Swift etc. They all talk very nicley to you and promise you the earth and the word sorry must be used hundreds of times. SORRY dosnt make it right. We went back to get the van and brought it back to the UK in November.
Swift arranged for the M/H to be picked up at a local dealer and that was the last I saw of it untill February.
When I was told the van was ready I went to check it over and yes they still hadnt done all the work. I rang the following week just to check that Swift had been to fix it and to make sure the habitation check was done of which Swift had agreed to pay for as a matter of goodwill, I was told there was damp in the roof.
This was the final nail in the coffin. I rang the dealer who I bought it of and told him that I was going to take legal action against them and Swift. I also suggested a figure I was prepared to accept from them if they would take the van back and end this saga.
Within four days they had agreed and the van went back.
I must say that the dealer has been very good all along, but I do think that the guy in there service department was lets say not very good I would like to say more but use your imagination.
Swift on the other hand promise you everything and you get bits at a time. Surely I major player in the industry should get there act together. I have a small buisiness and have also worked for major company in a senior roll and I have always believed that your customer no matter if he is spending £1 or £100000. is so so important if you did not have them you would not be in buisiness.
The other thing I cannot understand the dealer is selling my van for £2000 more than I paid over 12months ago.
One last thing all of the telephone calls emails letters and going to see these people does get you down I and my wife have had many a sleepless night worrying. You spend a lot of money I spent £48k which believe me did not come very easy all the people you talk to at these companys forget what it does to you.
Good luck and do not give in.
Peter
Join us or log in to post a reply.
To join in you must be a member of MotorhomeFun
Join MotorhomeFun
Join us, it quick and easy!
Log in
Already a member? Log in here.