Help please. Last night I did an update on my laptop, it took ages to download about 2 hours, which I thought was odd. Anyway this morning I have turned my laptop on and usually the account I use does not require a password I get straight into the account. But it is asking for one and as I have never used one I cant get in. When I ask it to reset password a window pops up 'This feature requires removable media, such as a USB flash drive. Please connect a USB flash drive, and then try again.' So I do this and get the 'Welcome to the Password Reset Wizard' I then click next and next and another window pops up File not Found - 'This disc is not a password reset disc.'
I have 2 accounts on this laptop and have managed to get into the second account but there is nothing in there as I have never used it. I have tried to do a system restore through this account but again because it is not the admin account it keeps asking me for a password. And I didn't know if this would work any way. I have spoken to a Microsoft advisor on a chat line but he was as much use as a chocolate fireguard to be honest. He said my only option would be to do a computer reset and then I would lose all my data. He also offered to get into my laptop remotely but I was not sure about this so I declined his offer.
I have done a Google search but as usual you get bombarded with so much info, which to be frank, is above me. I think one of the links said this latest update had caused problems with passwords but that seemed to be saying when you used a password, which I haven't.
Has anyone else experienced this or can anyone help please?
I have 2 accounts on this laptop and have managed to get into the second account but there is nothing in there as I have never used it. I have tried to do a system restore through this account but again because it is not the admin account it keeps asking me for a password. And I didn't know if this would work any way. I have spoken to a Microsoft advisor on a chat line but he was as much use as a chocolate fireguard to be honest. He said my only option would be to do a computer reset and then I would lose all my data. He also offered to get into my laptop remotely but I was not sure about this so I declined his offer.
I have done a Google search but as usual you get bombarded with so much info, which to be frank, is above me. I think one of the links said this latest update had caused problems with passwords but that seemed to be saying when you used a password, which I haven't.
Has anyone else experienced this or can anyone help please?