Marquis service

Discussion in 'Motorhome Chat' started by The rehctub, Apr 30, 2016.

  1. The rehctub

    The rehctub Funster

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    [​IMG] Marquis service
    [​IMG] by redvwcamper Today at 5:12 pm


    I have had my Cotswold in at marquis for some work to the consumer unit and repair to water heater ( all under warranty )
    My problem is they have had it close on 5 weeks now
    Does anyone know the name of the after sales director at there head office
     
  2. Gorse Hill

    Gorse Hill Funster

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    :eek: You want the MD name, companies house
     
  3. f6c

    f6c Funster

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    I bought a van from them 11yrs ago never again. Worst after sales service I have had the displeasure to encounter.
     
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  4. IanF

    IanF Funster

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  5. RitaG

    RitaG Funster

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    Friends of our have recently bought an Elddis motorhome from them and are having problems getting their solar panel fitted and microwave removed and new cupboard door fitted (both of which were to have been fixed before collection). They say they never get a call back when promised and never answer the emails.

    Don't think I would buy from them.
     
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  6. taralabradog

    taralabradog Funster

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    I bought a new motorhome from Marquis in February 2015.
    Luckily there were only minor faults. However it took until September before the faults were dealt with by Marquis.
    Most of those faults were bodged in my eyes but by then I wasn't letting them near it again so I have now arranged to have it serviced by a Peugeot local garage and an Elddis approved service centre.
    The Marquis sales team are tremendous but I think that they are embarrassed and let down by their service and support team.
    Thank heavens we only had minor faults.
     
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  7. Mi58ck

    Mi58ck Funster

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    We bought from them,Never again
     
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  8. Khizzie

    Khizzie Funster

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    Don't know what the marquis are like near me at beedon now ,but I do know several years ago the manager had a serious attitude problem . I know this because I used to do freelance work and after a couple of run ins with him I refused to ever do anything else for that company ..because of him I would never ever buy from there . Roy
     
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  9. TheBig1

    TheBig1 Funster Life Member

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    I bought a van from them brand new in 2004 and the after sales and support was apauling to say the least. they haven't improved in all this time so would never buy anything from the company again
     
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  10. sueandjohn

    sueandjohn Funster

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    Ditto that
     
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  11. jonsea

    jonsea Read Only Funster

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    Hi I bought one 4 years ago like a couple of others have said never again John
     
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  12. IanF

    IanF Funster

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    We also had real problems initially from Marquis but by doing what you are considering i.e. contacting the CEO, it did work very effectively for us. Contact them/him immediately and I think you'll get the reaction you require.
    Hope you get a quick resolution of your MH difficulties
    Ian
     
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  13. wingman

    wingman Funster

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    Just to strike a balance, I bought new from Marquis in 2014 (Golden Cross branch in the south). Had no problems with sales or after sales on my Elddis 155. Recently had a hab' check done at their Ipswich branch. Once again, no probs. Apart from the above, I've never needed to take the vehicle back!

    I've heard moans on here for just about every dealership! Guess it's just the luck of the draw?

    However to answer the OP, five weeks for that work is excessive, unless they are awaiting parts.

    On the subject of solar panels, why go to a dealership when you can go to Eddie Vanbitz? He's a professional installer, is featured in many MH magazine articles AND you get a Funster discount! There are MH professionals on here too, like Dave Newell and Southern Cross Motorhomes.
     
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  14. Padraigpost

    Padraigpost Funster

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    I have had a number of vans from Marquis at Lee mill Plymouth and have had no problems at all, sales staff great and never a problem with the service dept, any (rare) problems were quickly sorted without delay, I can only say as I find them, they have given me good service.
    Don
     
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  15. Jaws

    Jaws Funster Life Member

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    No matter what folk say lets take on board the OP..

    FIVE WEEKS to do 2 or 3 hours work... Appalling

    I do hope you have informed them you will be sending an invoice for tax and insurance it has cost while they have it !!
     
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  16. Dogeared

    Dogeared Funster Life Member

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    Dreadful service. Even though they state they have a close relationship with the manufacturers, the always blame them for delays in getting work done. Wouldn't ever use them again.
     
  17. Robert Clark

    Robert Clark Funster Life Member

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    We bought our first van from Marquis - a new Bessie. It was like dealing with used car salesmen - but less professional.
     
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  18. cornish boy

    cornish boy Funster

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    For balance, we have just bought our first van from Marquis. I have to say that the sales team at Marquis Chieveley have been fantastic to deal with. At no point did I feel pressured and I felt more than happy to shake hands on the final deal.

    They didn't even try and flog me gap insurance or paint protection!

    Can't comment on the aftercare as yet but will happily share our experiences (both good and bad) as we go along.
     
  19. Tincataylor

    Tincataylor Funster

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    The above experience is the opposite of ours. When we visited the Lee Mill facility the first thing we noticed was that the office was absolutely filthy. The second thing was the staff who were all young, disinterested and exhibited a "take it or leave it" attitude to our enquiries.

    The TIncas
     
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  20. StickyWicket

    StickyWicket Funster

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    Bought our first M/H from Marquis, a Bessacarr 454 - on first service and still in warranty they tried to charge us for adjusting a cupboard door! Just got the impression that once the sale was signed customer service didn't matter. Needless to say we didn't consider them for our next purchase.
     
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