Insurance-robbing Idiots (1 Viewer)

[Babyell]

Argghhh I am so annoyed and sorry just need to vent.....

I took out insurance for my MH on 19/6 paid the £72 deposit and cancelled on the 23/6 to take out a better policy.

I rang before cancelling and was told that they would take out a £20 admin fee and the cost of cover for a few days but this wouldn't be much and that I would receive about half back.

I rang today to chase the refund as it hadn't been received and was told that I actually owe them £9!! for 3 days cover. I told her what I had been told and she just said if I didn't pay it, it would be handed over to a debt collection agency. I am fuming. If I was told this in the first place I wouldn't have cancelled the policy as it wouldn't have been cost effective do so. She said the girl I original yspoke to was being trained and wasn't fully understanding the procedure. So because they cant train their staff properly I am at least £72 out of pocked.

 

[Emmit]

Despite the call received by the OP and the £47 refund, I get the impression that this Co. have lost credibility on here, (and, as a result lost a damn sight more than the £47 they're giving back)
I could be wrong. I was once, Can't remember when though.