In praise of a dealership... (1 Viewer)

[ericonabike]

Thought I'd post this as counterweight to the many tales of dealer woe that one hears...
Warning light "change oil now" appeared on my Bailey Autograph. On the day before we were due to leave for Spain for three weeks! We'd only had it six months, and it had been given, we had been told, a full service then by the dealer. Rather than risk anything, I managed to get it in for an oil change, at the scrotum-tightening cost of £190...
On return, I took this up with the dealer, saying that either the oil hadn't been changed, or the service recorder hadn't been reset. Either way, I'd like them to take responsibility for it.
Took a phone call from them today, to say that the oil had been changed, but the recorder hadn't been reset. And that as a result they would be refunding me the full £190.
So - three hearty cheers for Lowdham of Nottingham. They have provided excellent service when we bought the motorhome, and the oil change refund is the icing on the cake as it were. Highly recommended.

 

[Just smiffy]

Problem not fixed though….

 

[maison]

Problem not fixed though….

It appears that the OP had no time to return to the dealer, prior to his trip, so had it fixed locally. The Dealer then re-imbursed him.

Seems a reasonable outcome to me.

My wife’s car was serviced recently. Three days later the “check engine oil level” warning appeared. As we were heading to that town we called in. They apologised, checked it, and admitted that the oil drain plug copper washer had been over tightened causing a slight drip. They fitted a new one, changed the oil again, and topped up our fuel tank FOC. as an apology. I was quite happy with that.

Some would say that they should have done it properly the first time and I agree with that. However, anyone can make a mistake. It is their attitude when asked to correct them that matters.

 

[Nedge68]

We were delighted with Lowdhams - even going back twice for things to be fixed. They were excellent.

 

[Mikey RV]

I think the after sales service is so important these days and that’s what makes a good dealer from a bad one.

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[Conal]

When my Airbag ECU failed in December I turned up at Brownhills without warning asking them to check and, if necessary, replace it. Their service department was, as usual, fully booked up, but they checked it, agreed it was damaged, and ordered a new one for me. Because it took them three days to fix it they repaired my disintegrating habitat door hinge free of charge. They made no charge for the initial check and charged a reasonable rate for this emergency work.

 

[pampam]

Conal did you stay in their camping area with the swimming pool and restaurant i used to like staying there

 

[Ninjabob]

It will come on automatically every year as a sort of sweetener to the Peugeot Dealer. Every two years is plenty of oil servicing with the expensive oil (Oil 7 litres Total Quartz Ineo First 0W30 & filter change or Shell Helix Ultra Professional AP-L Engine Oil -0W-30) used to keep the DPF filter happy. Probably one of the easiest vehicles I have owned to change the oil and filter (Peugeot part number P9809532380 1A0902) - could be done almost without jacking the front of the vehicle up.

Change Oil Warning reset:

Turn ignition to ON position but do not start engine. Foot flat to floor on accelerator and brake for 15 seconds - turn ignition off. Turn ignition back on. Flashing oil light should have gone.

 

[Steve and Denise]

We were delighted with Lowdhams - even going back twice for things to be fixed. They were excellent.

We bought a new Hymer from them ! We had our own seats in the cafe we had to go back so many times.

 

[Jenka]

Thought I'd post this as counterweight to the many tales of dealer woe that one hears...
Warning light "change oil now" appeared on my Bailey Autograph. On the day before we were due to leave for Spain for three weeks! We'd only had it six months, and it had been given, we had been told, a full service then by the dealer. Rather than risk anything, I managed to get it in for an oil change, at the scrotum-tightening cost of £190...
On return, I took this up with the dealer, saying that either the oil hadn't been changed, or the service recorder hadn't been reset. Either way, I'd like them to take responsibility for it.
Took a phone call from them today, to say that the oil had been changed, but the recorder hadn't been reset. And that as a result they would be refunding me the full £190.
So - three hearty cheers for Lowdham of Nottingham. They have provided excellent service when we bought the motorhome, and the oil change refund is the icing on the cake as it were. Highly recommended.

Love Lowdhams !

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[Conal]

pampam Yes, as “Club” members we get to use it 20 times a year free. Although we had not used our quota, we had not booked it, but there was space and they offered anyway. We try to book it if we are travelling north and we use the pool. I usually swim two miles a day three times a week - that’s a lot of lengths of that small pool! Apart from the free electricity, added benefits are that they have an LPG pump (£1.20 p/l) and we get 10% off in the shop and on parts - in this case the ECU unit.

 

[Jenka]

pampam Yes, as “Club” members we get to use it 20 times a year free. Although we had not used our quota, we had not booked it, but there was space and they offered anyway. We try to book it if we are travelling north and we use the pool. I usually swim two miles a day three times a week - that’s a lot of lengths of that small pool! Apart from the free electricity, added benefits are that they have an LPG pump (£1.20 p/l) and we get 10% off in the shop and on parts - in this case the ECU unit.

Lowdhams have lpg pump ?

 

[Conal]

Jenka my comment was relevant to the OPs thread title, but in praise of Brownhills. We often quite rightly give dealers a hard time so it was an opportunity to redress the balance a little.

 

[Jenka]

Jenka my comment was relevant to the OPs thread title, but in praise of Brownhills. We often quite rightly give dealers a hard time so it was an opportunity to redress the balance a little.

Sorry thanknyou totaly agree

 

[Silver-Fox]

It appears that the OP had no time to return to the dealer, prior to his trip, so had it fixed locally. The Dealer then re-imbursed him.

Seems a reasonable outcome to me.

My wife’s car was serviced recently. Three days later the “check engine oil level” warning appeared. As we were heading to that town we called in. They apologised, checked it, and admitted that the oil drain plug copper washer had been over tightened causing a slight drip. They fitted a new one, changed the oil again, and topped up our fuel tank FOC. as an apology. I was quite happy with that.

Some would say that they should have done it properly the first time and I agree with that. However, anyone can make a mistake. It is their attitude when asked to correct them that matters.

Whilst I’d agree they did the correct thing.

There’s no way you should be tightening a drain plug up that tight it buggers up a copper washer.

A torque setting of around 30nm would suffice.

If they over tightened the plug by a lot it won’t have done the sump thread much good.

The above happens a lot on VAG vehicles apparently

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[Suzukikettle]

We bought a new Swift Kon Tiki from Brownhills and so far they have been brilliant it needs some warranty work which we expected and will have this work carried out latter this year hopefully all will be ok

 

[ericonabike]

There’s no way you should be tightening a drain plug up that tight it buggers up a copper washer.

A torque setting of around 30nm would suffice.

?????

 

[Silver-Fox]

?????

A post about a different dealer about a car.

 

[nicholsong]

I think the after sales service is so important these days and that’s what makes a good dealer from a bad one.

Problem is you have to spend their forecourt price to find out whether they are a good dealer for after-sales.......

........or that it may have been cheaper to buy second-hand and spend the saving on repairs wherever you want.

Or in my case buying S/H(saving £5K on dealers' prices) very little on repairs in 11 years, and nothing which would have been within a 3-year warranty period.

Pays your money, or not, and takes your chances.