Hymer windscreen damage

Discussion in 'Motorhome Insurance General Discussion' started by peterc10, Oct 19, 2018.

  1. peterc10

    peterc10 Funster

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    I have a Comfort insurance policy with Aviva on my Hymer B678 motorhome (A class).

    Just reported what I thought was a routine chip for repair only to be told that it was a whole replacement job because the chip damage is in excess of 1.5cm and is within the sweep of the wipers. Is that correct do you reckon?

    This is all with Autoglass. I am waiting for their "specialist team" to ring me back with an appointment. The lady I spoke to said that they will be providing a generic screen. i.e. not from Hymer but made of the same type of glass. Is that OK, or can I insist that I have a Hymer one?

    The maximum windscreen damage on my policy is £3,000. Anybody had a 2015 Hymer B class windscreen replaced and if so how much was it roughly?

    I am concerned about leaks forming. I would welcome any comments on Autoglass's specialists and is there anything I need to look out for when they are fitting it.

    Finally is there anyway I can get my German and French Aire quality stickers off without ruining them, or do I have to buy them again.

    Thanks for any help you can give

    Peter
     
  2. scotjimland

    scotjimland Funster Life Member

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    I believe Jock @JockandRita had one replaced on his Hymer .. and he insisted it was a genuine Hymer screen.. If I recall correctly it is manufactured by Pilkington Glass .. and has Hymer marked on the glass... but Jock will give chapter and verse

    I would also insist it was genuine Hymer.
     
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  3. Just smiffy

    Just smiffy Funster

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    Watching progress on the screen Peter, as for the stickers, a hair dryer not too hot will help and a razor blade... pull very slowly...
    Good luck :)
     
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  4. Tykatem

    Tykatem Funster

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    I had the windscreen replaced by Autoglass on my Hymer b585 in Aug. When Autoglass came and fitted the new windscreen I must confess they were very effecient and professional about the job. First thing they did was to take and compare measurements accurately of the old and new screens, the new screen was spot on even down to the alignment of the holes in the screen being bang on central for the 3 window wipers (which they even supplied new sheaths for).
    Two and a half months on and no signs of leaks.

    Pete
     
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  5. Spriddler

    Spriddler Funster

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    Hymer will certainly buy in their screens, possibly from the very same manufacturer as the 'generic' one. I doubt that the total market for that Hymer screen would justify several manufacturers.
    Perhaps Autoglass have 'generic' screens as a 'genuine' screen would take too long to obtain for holidaymakers...........?
    From my understanding of the eye-watering cost of some Hymer parts by putting their name on the screen it probably enables them to hike the price a fair bit.
     
    Last edited: Oct 19, 2018
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  6. scotjimland

    scotjimland Funster Life Member

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    Travelworld can supply Hymer screens ..
     
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  7. Pausim

    Pausim Funster

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    Might be worth getting the price for the Hymer genuine part. If the cost of the screen is over the £3,000 insurance limit Comfort/Aviva may not care one way or the other, because you will be paying the balance.
     
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  8. Terry

    Terry Funster Life Member

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    Hi Peter chances are the generic glass will be made by the same place Hymer get them from ---fitting wise if Autoglass are doing the fitting they will do/make the same job no matter where the screen came from ---Although I look at the screen for chips/scratches when buying a vehicle I cannot ever remember looking for a screen name on the screen IE,Ford VW ,Swift or Hymer :D
     
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  9. Tykatem

    Tykatem Funster

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    My original Hymer windscreen was made by an Italian company called Bertone Glass. The one I've got fitted now does exactly the same job.

    Pete
     
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  10. milliethehymer

    milliethehymer Funster Life Member

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    These people http://www.psvglass.com/ always seem to get a good write up via the Hymer Owners Group on Facebook and Classic Hymers on Facebook.

    They are more specialist that Autoglass, and will/do work with the insurer to get round any “preferential supplier” deal that the insurer might have.

    Might be worth calling them and seeing if they can do anything sooner/ better for you?

    Edit - not used them personally, only passing info on from others who have used them and speak highly of them..
     
  11. Fletton

    Fletton Funster

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    I’ve had two new screens fitted by Autoglass Leeds Depot... on my 2015 Knaus A class... it’s a big screen...

    All good service once they’ve sourced the screen...

    Stayed in secure compound overnight... as I fulltime...

    Excess £70...

    A55F2F68-566E-4661-848B-B0113535706E.jpeg
     
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  12. weekenders

    weekenders Funster Life Member

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    We have just had a stone hit our screen, it’s got some small cracks from the chip, will call auto glass who our insurers say we need to use, if it’s a repair job, it’s £100 excess
     
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  13. Jenben

    Jenben Funster Life Member

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    We had our screen replaced a few months ago by Autoglass. Very professional service - they send out a specialist team to handle all motor home jobs. They had to order a genuine screen from Travelworld, so it took around 2weeks for the screen to arrive. Its list price was around £1500 + vat so was easily covered by our policy with only the £75 excess to pay.
     
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  14. nomadic

    nomadic Funster

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  15. dalspa

    dalspa Funster

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    I think he has retired, or about to.
     
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  16. nomadic

    nomadic Funster

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    That's a pity
     
  17. Lenny HB

    Lenny HB Funster

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    I would insist on a genuine Hymer screen I don't believe there generic screens have the anti glare coating the OEM ones have. Also too many horror stories of problems with generic screens in A classes.
    When is your insurance due for renewal Peter as from April this year with Comfort windscreen cover is unlimited providing Autoglass do the fitting.
    I think your screen will come in well below the £3k anyway.
     
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  18. Pausim

    Pausim Funster

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    NFU has no limit on windscreen cover. The excess is £50 if you use their preferred supplier or £70 if you opt to use someone else e.g. Hymer.
     
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  19. Tykatem

    Tykatem Funster

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    The non OEM windscreen Autoglass fitted to mine in August has the Anti-Glare coating applied.

    Pete
     
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  20. pappajohn

    pappajohn Funster Life Member

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    Check the small print of your policy, it may state the insurers may use non genuine parts of an equal or better quality.
    If that clause is in there, which it most probably will be, there's little you can do as you accepted the clause when you took the policy
     

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