Hymer / Hella spoil my weekend again

Discussion in 'Motorhome Chat' started by DavidG58, Mar 10, 2018.

  1. DavidG58

    DavidG58 Funster

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    you really couldn’t make it up

    2 years almost to the day since the last one went our headlight is broken again

    I can’t 100% say it was OK when we got home but I walked past it to connect and then disconnect the electrics when we got home and left it in drive over night so am 99% sure it was OK when got home

    So same as others have reported and I still think as last time for us it has self destroyed while parked :mad:

    CA1F2566-F195-4C91-8D1A-FF157EFEC069.jpeg

    F7CD8D68-9D8A-4519-8E14-A2961C95622A.jpeg

    Much as I really hate the idea can’t see any other option than buy another, but will fit it myself this time, or get a mechanic friend to at least

    Total rip off price for what send to be defective product

    I will try an email to Hymer I might get luckier this time

    Can’t see German owners putting up with this
     
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  2. SteveandDenise

    SteveandDenise Funster

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    TW were by far the cheapest even though they ordered the wrong side and you can get Hymer owners club discount @DavidG58
     
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  3. DavidG58

    DavidG58 Funster

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    Thanks Steve really not keen to give TW any business they made a right Horlicks of my last light change

    But might have to suck it in and try them, if I can’t get one from somewhere else
     
  4. Chris

    Chris Funster Life Member

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    Sorry about that David.

    Is it worth checking your CCTV, given the previous problem you had?
     
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  5. Brendan

    Brendan Funster Life Member

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    If you don't have any luck with a warranty claim have a look at sourcing one direct from a German dealer.
    I did this when I needed one for the Dethleffs.
    Uk price was £1013, German price for the same RHD light was €725.
     
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  6. DavidG58

    DavidG58 Funster

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    interesting, it isn't damaged other than crazed, any proper impact I am sure would put a hole in it, but I will try and review the cameras to see if it was damaged as I drove it back in last week (y), I somehow don't mind quite as much paying if accidental as poor design
     
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  7. DavidG58

    DavidG58 Funster

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    think I will research this Brendan, do you think it would be right to presume that LHD and RHD would have exactly the same light unit though, that would be my luck, save a few £'s and it not work

    the only other consideration for me, I can wangle the receipt through my company accounts, might be easier if in £'s not €'s, by recovering VAT and some tax it probably works out cheaper to buy it in UK

    but I will research it, along with the new sink cover and worktop o_O

    might just book it into Hymer for a remodel :( they can sort the fridge, the door handle, the locking latches on the cupboards amongst other things while there :)

    or change the light and sell it, seems favourite right now :(
     
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  8. funflair

    funflair Funster Life Member

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    Hi David

    That really isn't good, I did think about your CCTV as well. You might have to swallow your pride and talk to TW along the lines of not fit for purpose "pretty please"

    Take some really good photos of just the glass area to point out that there are no stone chip markings.

    Good luck.

    Martin
     
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  9. MH 55 FUN

    MH 55 FUN Funster

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    Are these lenses plastic or polycarbonate or glass ?
     
  10. Dare_Devil_Dennis

    Dare_Devil_Dennis Funster

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    This might be worth a try. What have you got to loose?

     
  11. Brendan

    Brendan Funster Life Member

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    David, you should be able to get the part number off the old light, or possibly off the paperwork if you still have it from your previous bill.
    That should get you one identical to the one fitted now.
    I guess what you have to avoid is getting one identical to your original, now that the modifications have been made for the current one.
     
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  12. Detnor

    Detnor Funster

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    I'm assuming it is the nearside on a right hand drive. How do Hymer defend this? There does not appear to be impact damage and hardly a rare event.
     
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  13. Lenny HB

    Lenny HB Funster

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    Glass.
     
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  14. Larrynwin

    Larrynwin Funster

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    Tempered safety glass, unlikely you would see a stone chip but probably the cause.
    I remember the old windscreens , would shatter from a small road chip thrown up.
     
  15. Lenny HB

    Lenny HB Funster

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    It's always the left hand one, they admitted there was a problem with ones from 2006 up to about 2010. I wonder if the one TW supplied was old stock. Have a look on the back most parts these days have a label with manufacturing date.

    If it is old stock give us a warning before you speak to TW I'll put my ear defends on as I'm only on the south coast.:eek:

    I don't know about your HID units but the standard ones have a different dip beam unit. RHD beam kicks up to left and is adjustable for flat dipping, LHD kicks up to the right and is adjustable for flat dipping. I don't see why you couldn't buy a standard LHD unit and swap you HID unit to it. Assuming the standard and HID units are the same housing and it is only the lamp unit that is different.
     
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  16. Speve

    Speve Funster

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    We have actually got a couple of small chips in one of ours I’m hoping it will last until I change the van next month.
     
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  17. big map

    big map Funster Life Member

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    What you getting next?
     
  18. Speve

    Speve Funster

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    Hi Andrea nice to hear from you how are you well I hope?
    Hymer B678 DL done the haggling now just the import when we get back to Uk and get old van tarted up and clean,it’s been a good van but needs change don’t they?;)(y)(y)
     
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  19. big map

    big map Funster Life Member

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    I’m fine Alan. I hope you’re enjoying your winter in the sun. I look forward to seeing the photos of the new van when you get it. You will best off staying away a bit longer until the resolve the ongoing Russian issues in Wiltshire. Take care.
     
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  20. Clarky

    Clarky Funster

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    Here was me thinking that Hymer's never, ever went wrong.
    Silly me! :whistle::)

    Richard.
     
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