Hymer a class windscreen replacement by autoglass (1 Viewer)

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Northernraider

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Jul 30, 2017
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20181115_101039.jpg
20181115_101120.jpg
As some may know I recently bought a 2004 hymer a class and I'm insured through safeguard.
There were a couple of really small chips ( about 6) in the windscreen and one about the size of a 2 pound coin that he had cleverly hidden behind a satnav sucker.

When I was away at the weekend I noticed one of the chips had a small crack coming from it so I phoned safeguard today to ask who the windscreen cover was from.

They advised autoglass and after phoning the helpline it states for chips it must be booked online.

As soon as you state more than 3 chips it automatically selects replacement windscreen so I now have an appointment for a new windscreen being fitted on the 21st

My queries are

On the online form it asks for registration number which of course brings it up as a fiat motorcaravan but nothing to say it's a hymer or indeed an A class.

So will they know this or will they turn up with the wrong windscreen?

Anyone had one replaced by autoglass ?

Was it a hymer screen or some other cheaper brand?

Any issues I should be aware of?

I do have full glass cover so just a £100 excess on a replacement screen.

Haven't had one replaced before but having heard horror stories of leaks etc
I'd rather be forewarned as they say.
 
Last edited:

Jenben

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Oct 19, 2015
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We have had a replacement Hymer windscreen from Autoglass , about a month ago . Specialist fitting team came out , genuine Hymer windscreen ordered through Travelworld.

Very pleased with the service and workmanship, just had to pay £75 excess
 
Jul 5, 2013
11,799
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Tunbridge Wells, Tunbridge Wells, UK
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I suspect it will rely upon who your insurer is. Autoglass have different terms with each one.

I am with Comfort and have had the screen of my A Class Hymer replaced by Autoglass last week. They got their "specials" department to do it and they wanted a lot of info from me before they ordered it, including me sending photos of the front and side of the moho. I had a lot of discussion with them and Comfort, but I managed to get them to agree to fit an OEM Hymer screen. Having said that when I spoke to the fitters they told me that they always buy their Hymer screens through Travelworld and they are always OEM! If, like mine, your screen has holes to accommodate the wipers make sure they know what side your steering wheel is on as the screens are handed.

Our screen is bonded on and did not have the rubber surround that yours appears to have around it. That made the job easier. I have heard that it is very difficult to get the old screen out without damaging the rubber surround, so I suggest you make sure they bring a new surround with them.

The fitters did a good job and took my £75 excess from me once I was satisfied. But 5 days after it was fitted and before I had even used the motorhome I noticed a crack in it which was not there when it was fitted! Autoglass sent somebody out to look at it and he confirmed it was a stress crack, and they will be fitting a new one (FOC) as soon as they get it delivered. Caused some panic with the MOT booked for yesterday, but it passed with an advisory.
 
Jul 12, 2013
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From conversations with another Hymer 'A' class owner, do tell Autoglass about your specific model. The person I had a conversation with had a very long wait for a replacement screen, the best part of a year even though they came out and saw his vehicle. A Fiat screen turned up... wrong an 'A' class ordered with delay of weeks. A fiat screen turned up. Further delay of several weeks when a new one arrived from Germany... broken! no deliveries arrived over Christmas and eventually one did arrive which exceeded the limit covered by insurance. He paid the difference.
I am sure this was a one off case, but do check they know exactly which screen will need to be ordered.
 
Aug 6, 2013
11,980
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Kendal, Cumbria
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27,352
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Le-Voyageur RX958 Pl
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since 1999
I've just had mine replaced by Autoglass. The van I have seems pretty rare & it took Autoglass three phone calls asking me to repeat the description of it followed by a request for photos of the vehicle, the windscreen, and any info plates on the van. I sent them what they asked for then sat back for nearly three weeks without further contact. I rang them to ask what was happening & they said they had just received the screen and was I at home the day after tomorrow. I was, they came, it was the correct screen, and they fitted it without fuss where the van was parked. It cost (the insurance company) £6000. It cost me £60. I suspect all Hymer A class models of a particular year use the same screen & Autoglass seem pretty clued up. If they have any difficulty identifying it expect a phone call. Otherwise, in my experience of replacements for two less than common vans, they'll next ring you to arrange a day.

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Jul 5, 2013
11,799
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Tunbridge Wells, Tunbridge Wells, UK
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A class
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Since 2013
It cost (the insurance company) £6000. It cost me £60.
Seems a bit high. Before discussions about the cost of the OEM screen I got a check price from Becks who is the Hymer dealer I bought my moho from and they quoted a retail price of about £1,500 delivered to them (can't remember the exact figure) including VAT to buy the screen from Hymer. During my discussions about getting an OEM one Autoglass let slip that they were charging the insurer just over £1,000 including fitting for the OEM one, but I guess that figure did not include VAT. That was for a 2015 model A class (B678).
 
Last edited:

Lenny HB

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Oct 18, 2007
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Autoglass will try and fob you off with a pattern screen hold your ground and make sure the fit a genunine Hymer screen not worth taking a chance on an A class. Also insist on a new rubber as A class vans are known to leak if they use the old rubber.

@peterc10 do you know what the total bill was ?
This is the crack I got a few days ago on the LHS (drivers side).

P1150579.JPG


Edit:
Question answered while I was posting.:D
 
Aug 6, 2013
11,980
16,599
Kendal, Cumbria
Funster No
27,352
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Le-Voyageur RX958 Pl
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since 1999
Seems a bit high. Before discussions about the cost of the OEM screen I got a check price from Becks who is the Hymer dealer I bought my moho from and they quoted a retail price of about £1,500 delivered to them (can't remember the exact figure) including VAT to buy the screen from Hymer. During my discussions about getting an OEM one Autoglass let slip that they were charging the insurer just over £1,000 including fitting for the OEM one, but I guess that figure did not include VAT. That was for a 2015 model A class (B678).
That figure came from Autoglass so depends on their honesty / accuracy. I wasn't interested in price comparisons because a) I wasn't paying for it and b) my insurance company insist on using Autoglass. I don't know whether it's OEM or pattern - it's transparent and it fits :D.
Autoglass will try and fob you off with a pattern screen hold your ground and make sure the fit a genunine Hymer screen not worth taking a chance on an A class. Also insist on a new rubber as A class vans are known to leak if they use the old rubber.

@peterc10 do you know what the total bill was ?
This is the crack I got a few days ago on the LHS (drivers side).

View attachment 267387

Edit:
Question answered while I was posting.:D
Mine is glued in place - seems a big improvement over rubber seals.
 

PJGWiltshire

Free Member
Mar 11, 2013
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We have Carthago A class. Insured through NFU with Autoglass as their repairer. Although we had s chip. When I put in a claim on the autoglass web page Autoglass telephoned me and then passed me into their specialist team. When they arrived to repair The guys were experts working in A class vehicles
 
Jul 5, 2013
11,799
13,857
Tunbridge Wells, Tunbridge Wells, UK
Funster No
26,797
MH
A class
Exp
Since 2013
Autoglass will try and fob you off with a pattern screen hold your ground and make sure the fit a genunine Hymer screen not worth taking a chance on an A class. Also insist on a new rubber as A class vans are known to leak if they use the old rubber.

@peterc10 do you know what the total bill was ?
This is the crack I got a few days ago on the LHS (drivers side).

View attachment 267387

Edit:
Question answered while I was posting.:D
According to Autoglass if the total damage (including any small radiating cracks) is greater than 30mm in any direction and if it is within the swept area then a replacement screen is required. My original chip was about 35mm. Ironically the crack in the replacement screen is over 300mm long. It appears to have developed at one of the holes for the wipers and propagated towards the right side of the screen

That figure came from Autoglass so depends on their honesty / accuracy. I wasn't interested in price comparisons because a) I wasn't paying for it and b) my insurance company insist on using Autoglass. I don't know whether it's OEM or pattern - it's transparent and it fits :D.
.
If it is OEM it will have the Hymer name on it. £6,000 for a generic pattern screen would be very expensive, unless it had to be specially made.
 
Nov 3, 2013
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Fiat Ducato Auto Wildax
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because a) I wasn't paying for it and b) my insurance company insist on using Autoglass. I don't know whether it's
Hi.
About a year back,had a windscreen go,rang Insurance people Comfort who used Autoglass,rang them and they told me it would be over a week Fiat Ducato PVC. Rang a local windscreen supplier (We were in Belper Derbyshire at the time) and they could come next day,rang comfort and they said.( Yes you can use a supplier of your choice,however,YOU pay them and then we pay you upon reciept of the bill " This we did and Comfort did,seamlessly.
The supplier we used were quick and the fitting a service was second to none,so NOT connected with this company,only as a very happy customer the firm is.
www.wereplaceanycarglass.com Phone.07931 795565. Belper Derby ..Derbyshire/Nottinghamshire
Hope you never need them......But...
Tea Bag
 
Jul 5, 2013
11,799
13,857
Tunbridge Wells, Tunbridge Wells, UK
Funster No
26,797
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A class
Exp
Since 2013
We have Carthago A class. Insured through NFU with Autoglass as their repairer. Although we had s chip. When I put in a claim on the autoglass web page Autoglass telephoned me and then passed me into their specialist team. When they arrived to repair The guys were experts working in A class vehicles
Interesting. Previously I had a smaller chip repaired by Autoglass, but they did not pass it on to their specials team.
 
Jul 5, 2013
11,799
13,857
Tunbridge Wells, Tunbridge Wells, UK
Funster No
26,797
MH
A class
Exp
Since 2013
Hi.
About a year back,had a windscreen go,rang Insurance people Comfort who used Autoglass,rang them and they told me it would be over a week Fiat Ducato PVC. Rang a local windscreen supplier (We were in Belper Derbyshire at the time) and they could come next day,rang comfort and they said.( Yes you can use a supplier of your choice,however,YOU pay them and then we pay you upon reciept of the bill " This we did and Comfort did,seamlessly.
The supplier we used were quick and the fitting a service was second to none,so NOT connected with this company,only as a very happy customer the firm is.
www.wereplaceanycarglass.com Phone.07931 795565. Belper Derby ..Derbyshire/Nottinghamshire
Hope you never need them......But...
Tea Bag
I looked at that possibility too, but Comfort policy now (since 2018 I think) only covers you for £3,500 if you get it fixed yourself, and they have to get pre-approval from Aviva before doing so. If you use Autoglass the cover is unlimited and no pre-approval.

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Mar 16, 2016
1,072
6,601
Norfolk Riviera
Funster No
42,019
MH
Hymer S520
I had the windscreen replaced by Autoglass on our 2012 Hymer b585 in Aug. When Autoglass came and fitted the new windscreen I must confess they were very effecient and professional about the job. First thing they did was to take and compare measurements accurately of the old and new screens, the new screen was spot on even down to the alignment of the holes in the screen being bang on central for the 3 window wipers (which they even supplied new sheaths for).
Three months on and no signs of leaks.

Pete
 

Lenny HB

LIFE MEMBER
Oct 18, 2007
54,507
155,167
On the coast in West Sussex
Funster No
658
MH
Carthago Compactline
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Since 2008 & many years tugging
According to Autoglass if the total damage (including any small radiating cracks) is greater than 30mm in any direction and if it is within the swept area then a replacement screen is required.
Just measured mine it's 22 mm, that's good don't want the screen replaced unless it has to be done.

comfort and they said.( Yes you can use a supplier of your choice,however,YOU pay them and then we pay you upon reciept of the bill " This we did and Comfort did,seamlessly.
You can do that but they limit the cover to £3000, unless you use Autoglass.
 

canopus

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We had a new windscreen fitted in our twelve year old Concorde A Class provided and by Autoglass. I insisted on a new rubber seal. The specialist windscreen fitters (truck & Bus) duly arrived at our home with new screen and rubber seal. Both fitters checked my existing seal and said in their experience the new screen would seat better in the old rubber seal. I took their advice and all has been fine and that was 4 years ago.
 
Last edited:
Aug 6, 2013
11,980
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Kendal, Cumbria
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Le-Voyageur RX958 Pl
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since 1999
If it is OEM it will have the Hymer name on it. £6,000 for a generic pattern screen would be very expensive, unless it had to be specially made.
.............. or in my case Le Voyageur :).

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OP
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Northernraider

Northernraider

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Good stuff so all in all autoglass seem ok

Theyve still to phone me and confirm so I'll ask then if it will be a genuine screen or not
 
Oct 30, 2010
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I've had to replace two screens on our Carthago A class, both covered by Safeguard and Autoglass.
The first time I insisted that they only fit a Bertone OEM screen as I had heard tales of very poor fit on pattern screens from other makers. Autoglass turned up and before they started removing the old screen I checked that they had bought a Bertone/Carthago screen. They had a cheapo pattern one despite the fitter acknowledging that the manager knew it should be the OEM screen.
I sent them packing and asked them to order the proper screen.
The second time they remembered that it had to be OEM and immediately ordered it from a Carthago dealer so no problems.
Just watch and make sure that they know you want a proper job and not a cheap bodge.

Richard.
 
OP
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Northernraider

Northernraider

LIFE MEMBER
Jul 30, 2017
28,438
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On the sofa ....
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I've had to replace two screens on our Carthago A class, both covered by Safeguard and Autoglass.
The first time I insisted that they only fit a Bertone OEM screen as I had heard tales of very poor fit on pattern screens from other makers. Autoglass turned up and before they started removing the old screen I checked that they had bought a Bertone/Carthago screen. They had a cheapo pattern one despite the fitter acknowledging that the manager knew it should be the OEM screen.
I sent them packing and asked them to order the proper screen.
The second time they remembered that it had to be OEM and immediately ordered it from a Carthago dealer so no problems.
Just watch and make sure that they know you want a proper job and not a cheap bodge.

Richard.
Don't worry lol I'll be standing over them the whole time. :p
 

funflair

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Mine is glued in place - seems a big improvement over rubber seals.

I believe there is more stress on a glued screen if there is any movement in the body, most of the big A class screens are on rubbers, must be a reason.

Martin
 
Jun 25, 2013
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Old wild camper in transit
Had mine replaced pvc , but I would have been much happier if they, auto glass , actually had a premises instead of relying on good weather and temperature
 
Jul 5, 2013
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I believe there is more stress on a glued screen if there is any movement in the body, most of the big A class screens are on rubbers, must be a reason.

Martin
Martin

Watched them fitting mine. The "glue" is in reality a thick layer of some form of mastic applied at a set rate. No squeeze levers like usual. Instead controlled rate electric drill screws down and pushes out the mastic. When "set" it still feels very flexible, and is effectively on rubbers.
 
Nov 3, 2013
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Had mine replaced pvc , but I would have been much happier if they, auto glass , actually had a premises instead of relying on good weather and temperature
Hi.
THAT was another reason i went local.
Tea Bag

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