How do I renew my ADAC (1 Viewer)

DP+JAY

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"My understanding is that they will recover the pet or children for that matter back to the UK as unaccompanied .. you do get a lot for the money."

Agreed, good value, but no good if they don't bring the dogs back WITH US in th event of recovery. It seems very difficult to get accurate information in English. If anyone knows, for sure , please let us know.
 

keith

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ADAC renewal

Just seen this on another forum.

"the phone number for adac renewal is 0049180510112"

"Success! Just used my credit card over the 'phone to renew.

One point. The above number is missing a digit. Should have been:

00491805101112"
 
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slobadoberbob

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In the end

In the end ADAC sent me a form to complete and post back with the card details.. if I recall Road runner (John) had this last year.

It also allowed me to fax the details.. I telephoned ADAC and had them confirm that the fax number was one of there numbers and the English speaking lady said it was and that I should send the fax.. which I have now done.. wait now for the renewal paper (new membership card).

Bob

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keith

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In the end ADAC sent me a form to complete and post back with the card details.. if I recall Road runner (John) had this last year.

It also allowed me to fax the details.. I telephoned ADAC and had them confirm that the fax number was one of there numbers and the English speaking lady said it was and that I should send the fax.. which I have now done.. wait now for the renewal paper (new membership card).

Bob

You won,t get a new card Bob, had mine for 3 years now. :Cool:
 

DP+JAY

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Spoke to Michael Staphylarakis at ADAC who said no problem to join over the the phone by card? & e-mailed some useful info in english which I am happy to share if I can find out how!

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flatpackchicken

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Spoke to Michael Staphylarakis at ADAC who said no problem to join over the the phone by card? & e-mailed some useful info in english which I am happy to share if I can find out how!

If you know how to copy and paste just copy the email and paste onto a reply on fun easy when you know how, from a person that dont :Doh: lol, seriously pretty easy to do, just ask if you have any problems ok Regards Garry Flatpackchicken
 

flatpackchicken

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There I was waiting for a new card.. have to check the Caxton card to check when they take the money.. last year it took for ever.

Bob

Glad you got sorted now Bob, bit of a pain and very frustrating i know i have had the same thing in the past. but i also have never got new card either and i have been member for 5 years now???, but if i remember you can ask for a new card on internet, but that is another massive bollockup as you need postcode and uk postcode wont work to get logged in:cry::cry::Doh::Doh:????? Best of luck mate Regards Garry Flatpackchicken
 

DP+JAY

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If you know how to copy and paste just copy the email and paste onto a reply on fun easy when you know how, from a person that dont :Doh: lol, seriously pretty easy to do, just ask if you have any problems ok Regards Garry Flatpackchicken


I think the problem is that the files are too large. 1867KB

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Jan 3, 2008
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Membership

I have read the posts about ADAC and am very interested in joining, I just wondered if anyone can confirm that motorhomes over 3.5t are covered for recovery and repatriation. i am sure they are otherwise Funsters would not be keen to join, but just for for my peace of mind I would love to know if we will be OK over 3.5t.

Any members experiences of hoe ADAC treated them would be of interest.

With thanks.:Smile:
 

keith

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The following was posted on another forum some time ago. It was a reply by a member wanting information and was sent by Stefanie Schleifer who I believe no longer works for ADAC.

From: stefanie.schleifer@adac.de

Subject: ADAC

The attractive service package of the ADACPlusMembership protects you and your
spouse/partner when driving your own and also other party's vehicles in Germany
and Europe-wide following a breakdown, accident and theft. In addition each
other driver may claim the same services, when driving a vehicle that is
registered in your or your spouse's name. With the following services we will
help you, if the protected vehicle is no longer mobile owing to an accident or
if it was stolen:

- Breakdown and accident assistance (Paragraf 23) to EUR 200.-
- Assistance with lost or defective car keys (Paragraf 24)
- Towing (Paragraf 25) up to EUR 200.-
- Off-road recovery (Paragraf 26)
- Accommodation costs after vehicle loss (Paragraf 27)
- Transfers after vehicle loss (Paragraf 28)
- Travel expenses after loss of driver (Paragraf 29)
- Vehicle transportation (Paragraf 30)
- Passenger transport 'Pick-up' (Paragraf 31)
- Spare parts despatch (Paragraf 32)
- Vehicle customs clearance and scrapping (Paragraf 33)

The person-related PlusServices following illness and injury are even provided
to you, your spouse/partner and your minor children on journeys worldwide,
regardless of the means of transport chosen. The PlusServices following illness
and injury include:

- Medical repatriation (Paragraf 12)
- Accommodation expenses (Paragraf 13)
- Hospital visit (Paragraf 14)
- Escort service for children (Paragraf 15)
- Non-scheduled return (Paragraf 16)
- Assistance in special emergencies (Paragraf 17)
- Repatriation of pets (Paragraf 18)
- Medication and spectacles despatch (Paragraf 19)
- Assistance with the loss of travel documents (Paragraf 20)
- Interpreters service (Paragraf 21)
- Vehicle recovery in the event of vehicle loss in Europe
(Paragraf 22)
- Credit services

The comprehensive safety of the ADACPlusMembership is available to you for an
annual fee of EUR 79,50. As your wife is included in the ADACPlusCover, she
would not need the associate membership.

The ADACPlusMembership protects all vehicles regardless of the vehicle type,
which do not exceed the following measures and dimensions:

max. vehicle length 10,- m
max. total length 2,55 m
max. total height 3,- m Motorhomes max. 3,20 m
max. admissible total weight 3,50 t Motorhomes max. 7,50 t
max. number of persons (incl. driver) 9 persons

The insurance covers free of charge the towed one-axle trailer which includes
the above mentioned dimensions and weights (including cargo). Trailers whose
axles are less than 1 m apart are regarded as one-axle trailers.

These are the terms of insurance for the vehicle

The protected vehicle is within the scope of Europe because of a breakdown or an
accident no longer ride, and
a) the damage was confirmed by a workshop noted;
b) there is no total loss pursuant to Section 1, No. 2. The replacement value
will be performed by us in Germany to generally accepted vehicle rating systems.
c) in case of damage in Germany can the protected vehicle on the day after the
damage is done to start again;
d) in case of damage abroad is the protected vehicle so badly damaged that
repair within a radius of 50 km from the place of damage within 3 working days
is not feasible and a spare part shipment to Section 32 is not enough.

We transport the vehicle with luggage and cargo by ADAC contractor, from the
garage to a repair shop at your residence. Can the vehicle be repaired at the
destination, it will be transported there, if there is no higher costs.

The benefits are also supplied to the protected vehicle after a theft, whether
damaged or undamaged, recover was not yet transferred ownership and not a total
loss.

Cover applies to incidents occurring within the European area of coverage and,
where the benefits defined in Paragrafen 12-21 are provided world-wide, also
those occurring anywhere in the world. The European area of coverage extends to
geographic Europe including Germany, the non-European countries bordering the
Mediterranean Sea, the Canary Islands, the Azores and Madeira. Benefits defined
in Paragraf 22 and Paragraf 30 will be provided from the borders of the European
area of coverage. This will also apply in cases where the incident has occurred
outside the European area of coverage.

The benefits relating to illness, injury, death and other emergencies
(Paragrafen 12-22) apply when you are on a journey. A journey means that you are
more than 50 km (distance covered) from your place of residence. In the European
area of coverage you are covered (according to Paragraf 4) if, by the time the
incident occurred, the journey since leaving your place of residence did not
exceed 92 days. Outside the European area of coverage you are covered, if the
journey did not exceed 45 days between leaving the place of residence and the
occurrence of the incident.

If you have an accident or a breakdown in Germany, call ADAC Munich on (0 89) 76
76 70, if abroad, call the local ADAC assistance centre (telephone number see
cover of the ADACPlusservice booklet) or ADAC-Munich Germany* on (89) 22 22 22.
The ADAC assistance centre speaks english.

The reimbursement is not possible if you contact a recovery service on our own.

I send you more information with this email by pdf-file.

Yours sincerley

Stefanie Schleifer

Renewal by telephone : 00491805101112
 

flatpackchicken

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I have read the posts about ADAC and am very interested in joining, I just wondered if anyone can confirm that motorhomes over 3.5t are covered for recovery and repatriation. i am sure they are otherwise Funsters would not be keen to join, but just for for my peace of mind I would love to know if we will be OK over 3.5t.

Any members experiences of hoe ADAC treated them would be of interest.

With thanks.:Smile:
Dimesions are as follows or motorhome covered under ADAC,,max 7.5t max 10m long max 3.2m high. although all my dimensions exceed these limits, they are only for the recovery side of it, in other words any vehicle is covered but not if actuall recovery is required, but anything else is, even if dimensions exceed there maximum. Never had to use them yet but heard very good reports and level of cover superb for cost. Regrds Garry Flatpackchicken
 

JockandRita

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Contact ADAC on 0049 9415 2344 and ask for Amanda Moser-Wickles, or.......email amanda.moser-wickles@sby.,adac.de

Barbara Lorenz on 0049 9415 5673

Cheers,

Jock.
I can confirm that when I emailed Amanda Moser-Wickles on Friday, Barbara Lorenz phoned us a few moments later to answer any questions and process the payment by VISA.
About an hour later, she phoned again to confirm membership status, and that the transaction had gone through successfully, and to also pass on the relevant membership and telephone contact numbers.
The documentation is on it's way, with an english language flyer outlining their services.

Superb service so far. :thumb:

Cheers,

Jock.

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slobadoberbob

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At last got to speak to Barbra Lorenez

At long last I got to speak to Barbra Lorenez..

0049 9415 5673 asked to speak to her and finally got through..

No idea what happened to the fax I sent as they (ADAC) have not collected the funds of the CAXTON FX card. .. but Barara took the card details and looked me up and said she would renew the membership...

Hard work sometimes.. but thanks to Jock and Rita .. I keep at it until I tracked her down.. thanks very much.. the email address you provided has a , (coma) to many in it but I did send an email as well, but that did not get a response.

But the telephone in the end did. Rensburg office deals with credit cards and renewals and that is the office of the ADAC you go through to on the above number...

Bob:thumb:
 
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slobadoberbob

slobadoberbob

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A word of warning

A WORD OF WARNING.. I sent my card details to ADAC in Munich and they deducted them from the CAXTON card.. I then got a call from Barbra Lorenez in Rensberg.. she took the Caxton card details.. called me back and said transaction failed twice.

I then gave them another credit card number which they took the funds from.. but it seems they also took them from the Caxton.. so I have paid twice.

I have now to try and get membership HQ of ADAC to sort the mess out.

So be warned one way or the other

Bob
 

flatpackchicken

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A WORD OF WARNING.. I sent my card details to ADAC in Munich and they deducted them from the CAXTON card.. I then got a call from Barbra Lorenez in Rensberg.. she took the Caxton card details.. called me back and said transaction failed twice.

I then gave them another credit card number which they took the funds from.. but it seems they also took them from the Caxton.. so I have paid twice.

I have now to try and get membership HQ of ADAC to sort the mess out.

So be warned one way or the other

Bob
Hi Bob, Had the same problem when i first joined, ending up taling payment twice, but got letter saying i had membership for 2 years so that done ok. Regards Garry Flatpackchicken

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slobadoberbob

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I have tried to recall one of the payment

Hi Bob, Had the same problem when i first joined, ending up taling payment twice, but got letter saying i had membership for 2 years so that done ok. Regards Garry Flatpackchicken

I have email them.. but also spoke to my credit card provider.. they have no record of the payment on the system yet.. I can ask for a recall in about a week (depends on a lot of if's)

have to wait and see what they want to do or whatever.. not the end of the world.. it will get sorted. Just a pain in the bum. Barbra did confirm you do not get new cards on renewal.


Bob
 

keith

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This is why I prefer to pay by bank transfer, any mistakes are up to me not someone who doesn't talk my language. It is very simple to use the information given on your renewal documents, just use Google translate to identify which details you need.
 
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slobadoberbob

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please shut the gate

This is why I prefer to pay by bank transfer, any mistakes are up to me not someone who doesn't talk my language. It is very simple to use the information given on your renewal documents, just use Google translate to identify which details you need.

Please shut the gate Keith.. the cow has bolted.... go on say it.. I told you so.. don't you hate :ROFLMAO::ROFLMAO::ROFLMAO:

Bob p.s who knows I may not need to renew for another two years at this rate. Will up date as and when it is sorted.

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JockandRita

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Sorry about the comma in the previous email address Bob. :Blush:
Here are the corrected details should anyone else wish to use them, as I am unable to go back and edit the post.

Contact ADAC on 0049 9415 2344 and ask for Amanda Moser-Wickles, or.......email amanda.moser-wickles@sby.adac.de

Barbara Lorenz on 0049 9415 5673

Cheers for now,

Jock.
 
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slobadoberbob

slobadoberbob

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I have taken the coma out

I have sent a couple of emails with the coma out, but so far no response at all.

I will give it a couple of days then if they do not respond I will go to the credit card company and see if I can sort it out.


But thanks for the help... if I had called her at the start then I would have been OK.

Regards

Bob
 

JockandRita

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I have sent a couple of emails with the coma out, but so far no response at all.

I will give it a couple of days then if they do not respond I will go to the credit card company and see if I can sort it out.


But thanks for the help... if I had called her at the start then I would have been OK.

Regards

Bob
Hi Bob,

When I emailed Amanda, asking her to phone me, Barbara was on to me only minutes after. Apparently it is she that deals with the new english speaking customers. Maybe Amanda has been promoted from the tele-sales dept. :ROFLMAO:

Cheers,

Jock.

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slobadoberbob

slobadoberbob

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may try and adapt the email to Barbra

I may try and adapt the email to Barbra as still not response. ...did not work.. so called her again and she says her boss has reversed the extra payment this morning.. have to wait and see.

but I think it may now been resolved.

Bob
 
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