hermes delays ( poss. delay in camera delivery ) (1 Viewer)

Jaws

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Sep 26, 2008
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Just a heads up as many camera units are working their way through the Hermes system at the moment..

This just arrived:

MYHERMES SERVICE MESSAGE
Yesterday evening, Wednesday 3rd December we experienced a fire at our key hub in Warrington, causing significant damage to our main sorter. We would like to assure you that no one was injured in the fire and no parcels have been damaged.

Engineers are currently on site to replace the motor and repair the damage to the conveyor and we anticipate the hub will be fully operational by this evening. In the meantime we are bringing in extra staff to help manually sort the parcels.

With immediate effect we have activated a new central hub at Bradford to process extra volumes and are evaluating other potential sites today to provide additional support.

We have had a great response from our employees and many are working extra shifts to provide additional manpower.

However, as this is a serious incident it will affect the service we can provide to you. As a result, this means that any parcel(s) that are currently in our system or have been collected by courier or dropped off at a ParcelShop today for delivery will be delayed. We expect this delay to be no more than an additional 2 working days and we are working hard to minimise this.

A further update will be issued later today and we would like to apologise for any inconvenience caused and reassure you that we are working hard to get back to normal as soon as possible.
 

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