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Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
bought a Chausson welcome 76 2010 model in June .away for 2days and had to put it back in for repair they had it for 2weeks ,away again for 3days back in for more repairs ,a other 3 weeks for repairs they said all was good now away again after a short time back in for repairs they now had it in for 4 weeks and they say it will be at least 2-3 weeks yet for repairs ,the warranteny ends in 4 weeks time ,asked them if they could extend it due to the time it has been in for repair guest what they said no ,anyone know how I can go about this as it was not a cheap van
 

meanders

Funster - Life Member
LIFE MEMBER
Jun 28, 2008
2,957
9,848
Ipswich, Suffolk
Funster No
3,075
MH
C class
Exp
Since 2004
If you bought it from a dealer, take them a letter rejecting it and demanding your money back as it's not fit for purpose.
 

pappajohn

LIFE MEMBER
Aug 26, 2007
43,585
51,516
Dark side of the moon
Funster No
172
Exp
Since 2005
Said it's not on as they are repairing it
Sorry, that is not what Meanders said above.

Offhand comment to them are pointless, it needs doing officially
Write a letter telling them you are rejecting the van on the grounds it isn't fit for purpose and they have 7 days in which to respond.
Keep a correctly dated copy.
Send the letter 'signed for' delivery then you have proof it was sent and delivered.

Was ANY part of the purchase price paid by a credit card?

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Billyshotts

Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
Hi pappajohn. Paid £19700 by debit card rest was against trade in £13500 knowning now I should have paid the deposit by credit card
 
Feb 24, 2013
13,300
102,241
Bolsover, Derbyshire
Funster No
24,833
MH
Hymer S800
Exp
not long enough
what are they mending ? If serious structural / damp related it is serious

if it is delays getting components it is a different thing

although equally annoying for you I am sure
 
Feb 24, 2013
13,300
102,241
Bolsover, Derbyshire
Funster No
24,833
MH
Hymer S800
Exp
not long enough
personally I would be getting a main dealer full service at my cost with full report on what they find

if it turns out to be something silly all will be good, if serious you will have what you need to get sorted or reject

but do it before the warranty ends (y)

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Billyshotts

Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
Hi davidg58 Thanks for your reply, it's in garage just they have 3 injectors out yesterday will give garage phone tomorrow for update on injectors
 

Neckender

Free Member
Oct 15, 2007
3,221
5,923
Neckend or North Wales.
Funster No
635
MH
VW T6.1Kombi day Van
Exp
Since 2004
Is it by any chance Ford based as there is a welknown fact that they’ve had trouble with injectors and some Ford engines have melted pistons due to over fueling.

John.
 
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Billyshotts

Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
Hi john ,,it's a fiat ducato 130 . Traded in a 2002 autotrail as the other half wanted a fixed bed. Wish I had kept it
 
Feb 24, 2013
13,300
102,241
Bolsover, Derbyshire
Funster No
24,833
MH
Hymer S800
Exp
not long enough
Hi davidg58 Thanks for your reply, it's in garage just they have 3 injectors out yesterday will give garage phone tomorrow for update on injectors

are you paying for the work or the motorhome dealers?

best of luck with this, it must be worrying and annoying in equal measures

might also be worth a call to the previous owner, he may tell you what is wrong, or if he genuinely doesn't or didn't know when he sold it, that might give you more faith in the dealer (y)

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Billyshotts

Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
Hi davidg58 , phoned the previous owner before I bought it and he said it was a great van that's why we got it Knowpark caravans are getting it done under warranty ,seems they don't want to know you after you have bought it ,won't be going back to them again
 

Northernraider

LIFE MEMBER
Jul 30, 2017
29,024
190,815
On the sofa ....
Funster No
49,727
MH
Mobilvetta eurayacht
Exp
On and off since 95
Hi davidg58 , phoned the previous owner before I bought it and he said it was a great van that's why we got it Knowpark caravans are getting it done under warranty ,seems they don't want to know you after you have bought it ,won't be going back to them again
Ahh knowepark caravans


My sister had no end of trouble with them , had to go to court in the end bit still several thousands out of pocket.

Got rid of the van in the end as just no faith in it.
 

Minxy

LIFE MEMBER
Aug 22, 2007
32,902
67,307
E Yorks
Funster No
149
MH
Carthago Compactline
Exp
Since 1996, had Elddis/Swift/Rapido/Rimor/Chausson MHs. Autocruise/Globecar PVCs/Compactline i-138
I'd speak to Trading Standards pronto to find out if they would be willing to get involved, also go to Citizens Advice for their view on it all, however I doubt you have any redress regarding being able to reject it as it's a used vehicle and things do, unfortunately, go wrong, at least it is being repaired ... it might put your mind at rest to get it checked over independently after it has been done to make sure everything is definitely in good working order before the warranty finally runs out.
 
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Billyshotts

Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
Phoned garage and they said still trying to get the fourth injector out without breaking it Be taking it to a fiat dealer to get it checked out once I get it back
 
Jan 3, 2008
3,368
5,396
Pakefield, Lowestoft, Suffolk, UK
Funster No
1,118
MH
Looking
Exp
35
I'd speak to Trading Standards pronto to find out if they would be willing to get involved, also go to Citizens Advice for their view on it all, however I doubt you have any redress regarding being able to reject it as it's a used vehicle and things do, unfortunately, go wrong, at least it is being repaired ... it might put your mind at rest to get it checked over independently after it has been done to make sure everything is definitely in good working order before the warranty finally runs out.
Consumer right act 2015 does include used vehicles and there may well be a case for rejecting it depending on age, mileage and general condtion. Judges take account of these in any preceding me but if the faults the OP is suffering with the vehicle emerged shortly after purchase or can be shown to have been present at that time they would have a good chance of winning a case. CAB and trading standards as you suggest if the first port of call followed by a solicitors advice. It’s difficult to comment further as the faults are not listed. Apart from the injectors

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Billyshotts

Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
Hi , faults are 2 windows letting in water, helki rooflight not staying shut, Hab door not closing right ,leaking water tap,,heating not working , fridge not working on gas,,leaking toilet,,water leak from engine, blinds needing to be tension,,not all faults happened at once
 
Jan 31, 2016
1,943
3,497
Alness, Cromarty Firth
Funster No
41,524
MH
Hymer B544 (2012)
Exp
newbie
We went to Knowepark to see a Hymer B544 advertised as good condition. It was abysmal, broken and missing cupboard handle, missing handle on main roof window. Large scratches down 1 side, damaged wheel arch trims.

We asked about trade in on new Hymer, that was 14 months ago still waiting, so glad we didn't buy there.
 

Pete5996

Free Member
Sep 18, 2016
767
1,868
Deep in the Lot
Funster No
45,188
MH
Autotrail Cheyenne
Exp
Since 2002
Hi pappajohn. Paid £19700 by debit card rest was against trade in £13500 knowning now I should have paid the deposit by credit card

Don't rule out some protection from a debit card purchase - there is a system known as 'Chargeback' in respect of debit cards which works in much the same way. It worked for me when Speedferries went bust a few years ago. The banks don't promote it very much - cuts the number of claims, I suppose...;)

Some information here.
 
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Billyshotts

Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
They go through your trade in with a fine toothcome so they can drop the trade in price in any small faults,my trade in they sold it on for £8495 profit and they don't sort any of the faults as after being sold they just claim on the warranty if I knew then what I know now
 

Minxy

LIFE MEMBER
Aug 22, 2007
32,902
67,307
E Yorks
Funster No
149
MH
Carthago Compactline
Exp
Since 1996, had Elddis/Swift/Rapido/Rimor/Chausson MHs. Autocruise/Globecar PVCs/Compactline i-138
Hi , faults are 2 windows letting in water, helki rooflight not staying shut, Hab door not closing right ,leaking water tap,,heating not working , fridge not working on gas,,leaking toilet,,water leak from engine, blinds needing to be tension,,not all faults happened at once
With your list of extra faults I would suspect you could get a genuine 'not fit' claim going, on the engine alone you might have had difficulty, but with this lot ... give it a go.

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Billyshotts

Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
Heard from garage , snapped a bolt going to try and drill it out If not head has to come off and they said it will take 2-3 weeks ,,,what a nightmare
 
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Billyshotts

Billyshotts

Free Member
Sep 10, 2017
38
10
Forth, lanark
Funster No
50,445
MH
Autotrail
Exp
5
Update..had injectors tested all ok ..test run still smoking ,so they are taking injectors out of a other motorhome and going to see if they work ,,what a nightmare
 

Minxy

LIFE MEMBER
Aug 22, 2007
32,902
67,307
E Yorks
Funster No
149
MH
Carthago Compactline
Exp
Since 1996, had Elddis/Swift/Rapido/Rimor/Chausson MHs. Autocruise/Globecar PVCs/Compactline i-138
Have you had any advice regarding rejecting it?
 

irnbru

LIFE MEMBER
Jun 27, 2013
13,526
31,198
Glasgow
Funster No
26,684
MH
Benimar 264
Exp
11 yrs
I think I would be testing all the van with a damp meter. It could be sodden if you don’t know how long it’s been leaking for., and it sounds like a lot of leaks.
It might help add to your rejection case.

Sorry your having such a nightmare!

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